Business Transformation Partner @ Businesses only grow successfully when looking at people, process, and technology solutions at the same time. I founded Convoko to create a platform to do this and form a team that is passionate about this approach.
Convoko started without a single customer and now has helped more than 15 businesses grow in just two years.. We work with customers that make a few billion a year to customers that make a few million a year. The formula to grow sustainably is essentially the same, it is just the the complexity that may vary. From November 2013 to Present (2 years 2 months) Atlanta, GeorgiaDirector of Strategy & IT Program Delivery @ Part of leadership team responsible for planning and implementing Unisource's business turnaround programs.
Unisource (now Veritiv) is the nation's largest privately held distributor of paper, packaging, and facility supplies.
Key Accomplishments
Strategic Marketing and Sales Operations:
Helped with initial strategy formulation and positioning for Unisource / Xpedx merger
Helped create a value selling vs.product selling go-to market approach
Helped bring together a selling team tasked to acquire /implement $30M+ engagements.
Program Delivery:
Helped create and execute a 5 year business/IT turnaround plan
Helping create a process improvement organization and delivery methodology
Led Key Programs
Business intelligence and financial process standardization ($1.5M+ savings)
Turnaround of Business Intelligence, and Sales Effectiveness Departments
North American centralized inventory management solution ($2M+ value)
Customer profit improvement program ($5M+ value) From September 2006 to October 2013 (7 years 2 months) Atlanta, GAExperienced Manager @ Responsible for helping sell and deliver complex change programs within Accenture's consulting practice.
Key Accomplishments
Led roll out across North America of Accenture Delivery Methods. Accenture’s Delivery Methods continue to be key differentiators in helping clients ensure quality delivery of large, complex change programs.
Led multiple large complex consulting projects for over 10 clients across over 5 different industries. Clients included Dow Chemicals, Georgia Pacific, Unisource, Comed, and US Steel. From September 1999 to July 2006 (6 years 11 months) Tampa/St. Petersburg, Florida Area
Bachelor’s Degree, Decision and Information Sciences, - Magna Cum Laude @ University of Florida From 1995 to 1999 Miles English is skilled in: Strategy, Process Improvement, IT Strategy, Leadership, Cross-functional Team Leadership, Business Intelligence, Business Process, Program Management, Management, Business Process Improvement, CRM, Project Management, Business Analysis, Change Management, Salesforce.com