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Michelle Williams

Customer Success Manager

Customer Success Manager, Mid-Market at TripActions

San Francisco Bay Area

Section title

Michelle Williams's Email Addresses & Phone Numbers

Michelle Williams's Work Experience

Wrike

Customer Success Manager

November 2016 to August 2018

San Jose

Chapman University

Graduate Research Assistant

August 2015 to July 2016

http://octgroup.org

Chapman University

Undergraduate Research Assistant

January 2015 to August 2015

octgroup.org

Michelle Williams's Education

Henry M. Gunn High School

2007 to 2011

Chapman University

Master of Science (M.S.), Health and Strategic Communication

Chapman University

Bachelor of Arts (B.A.), Communication Studies

2011 to 2015

About Michelle Williams's Current Company

Wrike

About Michelle Williams

đź“– Summary

Customer Success Manager @ Wrike From November 2016 to August 2018 (1 year 10 months) San JoseGraduate Research Assistant @ Chapman University The Organizing, Communication, and Technology Group (The OCT Group), led by Dr. Kerk Kee, explores how scientists who use big data/HPC virtually communicate and maximize organizational capacity. The OCT Group projects were grant-funded by the National Science Foundation ($324,981 and $519,753).• Onboarded and led a team of research assistants in analyses and maintaining project timelines• Developed and refined strategies to achieve project goals (deliverables)• Created SOPs for data collection, coding, deliverables, recruitment, time sheets, etc.• Created training materials such as a project overview, research methodology, glossary, etc.• Communicated and collaborated with external parties face-to-face, over the phone, email, etc. • Worked through logistical and contractual processes with university departments• Used NVivo software to code interviews and identify emergent themesOUTCOMES􏰀• Contributed to the production of research posters, conference papers and work towards a scholarly journal article.• 􏰀Created an email campaign that reached hundreds of participants 􏰀 • Recruited participants and conducted roughly 30 interviews From August 2015 to July 2016 (1 year) http://octgroup.orgUndergraduate Research Assistant @ Chapman University The Organizing, Communication, and Technology Group (The OCT Group), led by Dr. Kerk Kee, explores how scientists who use big data/HPC virtually communicate and maximize organizational capacity. The OCT Group projects were grant-funded by the National Science Foundation ($324,981 and $519,753).• Engaged in qualitative content analysis coding of interviews with data technologists and domain scientists from XSEDE. • Iteratively developed codebook for the project. This included preliminary coding of research questions, discussion, revision, and deeper level coding.OUTCOMES• Qualitatively coded over 40 transcripts using NVivo. • Created two academic posters and presented at the university research fair. From January 2015 to August 2015 (8 months) octgroup.orgOnline Marketing Intern @ DermaLastyl Dermalastyl is a skin care line that uses complete functional human protein produced by genetic engineering as an ingredient. This UK company manufactures and sells high-performance over-the-counter products.• Researched customer characteristics and patterns, competitor actions and industry standards• Outlined and developed online marketing plan within practical limitations• Created SOPs - so others can pick up the implementation of the marketing planOUTCOMES• Received an A grade on the 9 page online marketing plan • Mastered Gantt Chart production• Pitched to C-Level Executives From February 2016 to June 2016 (5 months) Orange County, California AreaHuman Resources Intern @ Boys & Girls Clubs of America • Conducted interviews and trained others on how to interview• Administered phone screenings with potential employees and volunteers• Completed reference checks for potential employees and volunteers• Created and update job postings with collaborating institutions From January 2015 to May 2015 (5 months) Garden GroveMarketing Intern @ House of AN House of An is a a multi-million dollar food and hospitality conglomerate. House of AN’s culinary philosophy is based on the principle of “Yin and Yang” cooking. This approach follows the foundations of Eastern medicine, and is composed of only the finest ingredients that are rich in antioxidants and used only when they’re in season and at their freshest.• Created a database of potential clients and loyalty club members• Managed RedInsider rewards program and coordinated member benefits and collateral • Maintained company’s customer outreach on social media platforms. I helped the company rethink their approach to include more innovative social media solutions.• Developed an advertising plan for local visitor bureaus. From September 2014 to December 2014 (4 months) Costa MesaMarketing Intern @ Remodel Works Bath & Kitchen San Diego's premier design-build kitchen and bath remodeling company. Remodel Works has completed over 7,500 projects and has a growing following on Pintrest and Houzz.• Created landing pages through Unbounce and managed online advertising with Google Ad Words, PPC.• Produced unique content for online and social media platforms using long-tailed keywords.• Managed the company’s community outreach and philanthropic efforts.• Created, developed and produced outbound marketing campaigns such as mailers.• Collected data and created a comprehensive analysis of our competitors progress in gross growth as well as online presence. From May 2014 to August 2014 (4 months) Poway, CASocial Media Intern @ Standup for the Cure • Created copy for all social media channels for this nonprofit organization including control of the company’s newsletter, Facebook, Twitter, Pinterest, and Tumblr accounts.• Drove marketing campaign for youth interest at local college campuses.• Efforts resulted in raising over $100,000 for Susan G. Komen Foundation in 2013. From February 2013 to May 2013 (4 months) Seal Beach, CACustomer Success Manager, Mid-Market @ TripActions Customer Success Manager, Commercial @ TripActions From September 2018 to August 2020 (2 years) Palo Alto, California


Michelle Williams’s Personal Email Address, Business Email, and Phone Number

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Frequently Asked Questions about Michelle Williams

What company does Michelle Williams work for?

Michelle Williams works for Wrike


What is Michelle Williams's role at Wrike?

Michelle Williams is Customer Success Manager


What is Michelle Williams's personal email address?

Michelle Williams's personal email addresses are not available


What is Michelle Williams's business email address?

Michelle Williams's business email address is


What is Michelle Williams's Phone Number?

Michelle Williams's phone (**) *** *** 842


What industry does Michelle Williams work in?

Michelle Williams works in the Computer Software industry.


Who are Michelle Williams's colleagues?

Michelle Williams's colleagues are Illia Musikhin, Ying Lin, Pav Heera, Ciara Govern, Yvette Swagerman, Rob Winters, Rana Dbeis, Maksim Tkachenko, Jeff Sapia, and Nelson Hosley


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In a nutshell

Michelle Williams's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

0 year(s), 9 month(s)

Michelle Williams's Willingness to Change Jobs

Unlikely

Likely

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Michelle Williams's Social Media Links

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