Customer Success Manager
November 2016 to August 2018
Graduate Research Assistant
August 2015 to July 2016
Undergraduate Research Assistant
January 2015 to August 2015
Online Marketing Intern
February 2016 to June 2016
Orange County, California Area
Boys & Girls Clubs of America
Human Resources Intern
January 2015 to May 2015
House of AN
September 2014 to December 2014
Remodel Works Bath & Kitchen
May 2014 to August 2014
Standup for the Cure
Social Media Intern
February 2013 to May 2013
Seal Beach, CA
Customer Success Manager, Mid-Market
Customer Success Manager, Commercial
September 2018 to August 2020
Palo Alto, California
Customer Success Manager @ Wrike From November 2016 to August 2018 (1 year 10 months) San JoseGraduate Research Assistant @ Chapman University The Organizing, Communication, and Technology Group (The OCT Group), led by Dr. Kerk Kee, explores how scientists who use big data/HPC virtually communicate and maximize organizational capacity. The OCT Group projects were grant-funded by the National Science Foundation ($324,981 and $519,753).• Onboarded and led a team of research assistants in analyses and maintaining project timelines• Developed and refined strategies to achieve project goals (deliverables)• Created SOPs for data collection, coding, deliverables, recruitment, time sheets, etc.• Created training materials such as a project overview, research methodology, glossary, etc.• Communicated and collaborated with external parties face-to-face, over the phone, email, etc. • Worked through logistical and contractual processes with university departments• Used NVivo software to code interviews and identify emergent themesOUTCOMES• Contributed to the production of research posters, conference papers and work towards a scholarly journal article.• Created an email campaign that reached hundreds of participants • Recruited participants and conducted roughly 30 interviews From August 2015 to July 2016 (1 year) http://octgroup.orgUndergraduate Research Assistant @ Chapman University The Organizing, Communication, and Technology Group (The OCT Group), led by Dr. Kerk Kee, explores how scientists who use big data/HPC virtually communicate and maximize organizational capacity. The OCT Group projects were grant-funded by the National Science Foundation ($324,981 and $519,753).• Engaged in qualitative content analysis coding of interviews with data technologists and domain scientists from XSEDE. • Iteratively developed codebook for the project. This included preliminary coding of research questions, discussion, revision, and deeper level coding.OUTCOMES• Qualitatively coded over 40 transcripts using NVivo. • Created two academic posters and presented at the university research fair. From January 2015 to August 2015 (8 months) octgroup.orgOnline Marketing Intern @ DermaLastyl Dermalastyl is a skin care line that uses complete functional human protein produced by genetic engineering as an ingredient. This UK company manufactures and sells high-performance over-the-counter products.• Researched customer characteristics and patterns, competitor actions and industry standards• Outlined and developed online marketing plan within practical limitations• Created SOPs - so others can pick up the implementation of the marketing planOUTCOMES• Received an A grade on the 9 page online marketing plan • Mastered Gantt Chart production• Pitched to C-Level Executives From February 2016 to June 2016 (5 months) Orange County, California AreaHuman Resources Intern @ Boys & Girls Clubs of America • Conducted interviews and trained others on how to interview• Administered phone screenings with potential employees and volunteers• Completed reference checks for potential employees and volunteers• Created and update job postings with collaborating institutions From January 2015 to May 2015 (5 months) Garden GroveMarketing Intern @ House of AN House of An is a a multi-million dollar food and hospitality conglomerate. House of AN’s culinary philosophy is based on the principle of “Yin and Yang” cooking. This approach follows the foundations of Eastern medicine, and is composed of only the finest ingredients that are rich in antioxidants and used only when they’re in season and at their freshest.• Created a database of potential clients and loyalty club members• Managed RedInsider rewards program and coordinated member benefits and collateral • Maintained company’s customer outreach on social media platforms. I helped the company rethink their approach to include more innovative social media solutions.• Developed an advertising plan for local visitor bureaus. From September 2014 to December 2014 (4 months) Costa MesaMarketing Intern @ Remodel Works Bath & Kitchen San Diego's premier design-build kitchen and bath remodeling company. Remodel Works has completed over 7,500 projects and has a growing following on Pintrest and Houzz.• Created landing pages through Unbounce and managed online advertising with Google Ad Words, PPC.• Produced unique content for online and social media platforms using long-tailed keywords.• Managed the company’s community outreach and philanthropic efforts.• Created, developed and produced outbound marketing campaigns such as mailers.• Collected data and created a comprehensive analysis of our competitors progress in gross growth as well as online presence. From May 2014 to August 2014 (4 months) Poway, CASocial Media Intern @ Standup for the Cure • Created copy for all social media channels for this nonprofit organization including control of the company’s newsletter, Facebook, Twitter, Pinterest, and Tumblr accounts.• Drove marketing campaign for youth interest at local college campuses.• Efforts resulted in raising over $100,000 for Susan G. Komen Foundation in 2013. From February 2013 to May 2013 (4 months) Seal Beach, CACustomer Success Manager, Mid-Market @ TripActions Customer Success Manager, Commercial @ TripActions From September 2018 to August 2020 (2 years) Palo Alto, California
What company does Michelle Williams work for?
Michelle Williams works for Wrike
What is Michelle Williams's role at Wrike?
Michelle Williams is Customer Success Manager
What industry does Michelle Williams work in?
Michelle Williams works in the Computer Software industry.
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