Michelle Flores's Email Addresses & Phone Numbers

• Accomplished technical professional with over five years of diverse business analysis and IT project management experience having worked within fast-paced, industry leading organizations, including Allstate Insurance, CSC and Infor LLC • Creative analyst with a keen ability to think ‘outside of the box’ having assisted in the development of several innovative technical solutions, including mobile applications,...

• Accomplished technical professional with over five years of diverse business analysis and IT project management experience having worked within fast-paced, industry leading organizations, including Allstate Insurance, CSC and Infor LLC • Creative analyst with a keen ability to think ‘outside of the box’ having assisted in the development of several innovative technical solutions, including mobile applications, intranet platforms and dashboard tools • Collaborative consultant skilled at working effectively with business and IT partners to understand business requirements, technical priorities and user impact having planned and led dozens of system upgrades, redesigns and development projects • Effective project leader and team member well-trained in Agile and Waterfall methodologies having worked successfully with cross-functional project teams of up to 12 • Avid student of new technologies, skills and trends having gained exposure to a wide range of technical platforms, including Salesforce CRM, and expanded business analyst responsibilities to including UX testing and wireframe developmentSalesforce Business Systems Analyst (Remote) @ • Optimize the utilization of Salesforce CRM providing expertise, prioritizing business needs and driving system upgrades and enhancements supporting a global population of over 500 business users • Gather business requirements, build solutions and initiate up to 25 system changes and releases monthly collaborating with global users, developers and quality assurance teams to ensure successful implementations – effectively utilize Agile methodology • Provide timely user administrative support communicating with over 40 users weekly to address a variety of needs, including user management, security, configuration and customization, workflow and approval management • Overseeing business requirements and wireframe development for a key project developing, testing and implementing a single partner master data warehouse housing vital sales data for over 30 external partners • Analyzing and evaluating interface between six distinct systems identifying opportunities to streamline and integrate systems to migrate towards a self-service model with the potential to improve productivity From May 2014 to Present (1 year 6 months) Greater Chicago AreaMid-Level BA & UX Specialist @ • Collection company specializing in the recovery of educational loans and institutional accounts for colleges, universities and state guarantee programs • Planned and led four large system redesign projects customizing and enhancing the usability and functionality of the Interactive • Interactive Intelligence call center software platform utilized by the 24/7 Contact Center Solutions team of more than 200 • Gathered business requirements, documented workflow and designed a wireframe interface utilizing Bootstrap for development of a comprehensive dashboard tool providing multiple levels of performance data for leaders, managers and call center staff • Assisted in the design, testing and implementation of a new software application capturing all call activity for the financial aid help desk service, a newly launched revenue-generating outsourcing service fielding inquiries on behalf of 90 universities and colleges • Partnered with operations support and quality assurance redesigning work flows and reporting capabilities for a highly regulated call auditing function significantly improving data quality and reducing reporting cycle time by over 30 days From December 2013 to May 2014 (6 months) Oakbrook, ILBusiness Analyst, Business Systems Analyst, IT Consultant @ • Successfully turned around fledgling $500K development project gathering requirements utilizing a self-developed process for the design of a leading edge construction management software program • Designed and tested wireframes for web applications, currency exchange tools and a company intranet for $173MM insurance company serving the U.S. and Canada significantly improving communication between customers, agents and underwriters • Analyzed existing web architecture, created site maps and recommended solutions for an iPad application enabling over 7,500 agents to deliver real-time life insurance quotes to potential customers significantly improving overall acquisition rates • Created and tested wireframe for design of an innovative mobile application for $62MM commercial kitchen parts and accessory distributor enabling clients to scan QC codes onsite to access specifications for more than 100 distinct products • Reviewed, reconciled and reported on sales and marketing data for major retailers, including Target, Macy’s and Harrod’s, ensuring 100% data integrity following large-scale ERP migration by $625MM global accessory distributor • Interviewed key stakeholders across to evaluate IT security and risk for high profile capital management firm with over $22B assets under management • Collaborated with 6 team members to map and stream global procurement processes for one of CSC’s top 3 workstream internal projects commissioned to reduce global operating expenses by $4MM over two years • Partnered with CSC’s Head of the User Experience group creating annotated wireframes & site maps featuring an insurance mobile application, banking iPad application and healthcare billing website utilizing Balsamiq and iRise for rapid prototyping • Documented & managed internal accounting processes for 50-member team implementing a $2MM Salesforce CRM solution for a large healthcare client – significantly streamlined processes driving considerable efficiencies for team From June 2012 to December 2013 (1 year 7 months) Greater Chicago AreaBusiness Analyst @ • Assisted with analysis, design, development, testing, and implementation of software applications for the Sales Marketing and Customer Experience (SMCE) division – authored requirements, fictional designs and traceability matrices • Analyzed requirements and documented the business process for buying and selling books of business to lower cycle time and accelerate compensation period for nearly 9,000 agents nationwide – process had been tackled unsuccessfully for 12 years • Collaborated on the design of process flows and implementation of governance for importing and tracking requisitions of all outstanding technology projects across the business • Successfully trained and facilitated six technology teams importing over 1000 requirements into IBM Pre-Requisite Pro • Consulted with business partners, third party vendors and technology teams establishing requirements and supporting testing for the design and development of an innovative mobile claims application Process Re-Engineering Analyst Intern, Summer 2010 • Successfully restructured workshare site standardizing processes and streamlining content for technology team of 10 • Researched and analyzed social media activity across the company’s five largest competitors presenting valuable insights and data informing Allstate’s digital marketing strategies • Led social media marketing and event coordination for a high profile internal mobile application competition sponsored by the Innovation Services team – attracted participation from up to 20 teams across the U.S. and Europe From August 2011 to June 2012 (11 months) Northbrook, ILStudent @ Boiler Gold Rush Technology Ambassador Women in Techology Minority Technology Association From 2006 to 2011 (5 years) Bachelor's of Science, Organizational Leadership and Supervision @ Purdue University From 2006 to 2011 Certificate, Entrepreneurship/Entrepreneurial Studies @ Purdue University West Lafayette, IN From 2006 to 2010 Michelle Flores is skilled in: PowerPoint, Microsoft Word, Business Analysis, Salesforce.com, Photoshop, InDesign, Change Management, HTML, CSS, WordPress, Requirements Gathering, Requirements Analysis, Business Process..., Information Architecture, Wireframes, Managing Workflow, Site Maps, Power Point, Excel, Visio, Outlook, Morea, Axure, Balsamiq, Wireframesketcher, iRise, IBM PreRequisit Pro, Analysis, Microsoft Excel