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Michelle Duffy

Marketing Operations Manager

Full Stack Marketer with strengths in Automation, Operations, and Project Management

Greater Boston Area

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Michelle Duffy's Email Addresses & Phone Numbers

Michelle Duffy's Work Experience


Marketing Operations Manager


Marketing Manager

July 2018 to February 2019

Greater Boston Area

SiteSpect, Inc.

Marketing Programs Manager

April 2016 to June 2018

Michelle Duffy's Education

Cazenovia High School

Ithaca College

Bachelors of Science, - Communication, Management and Design, GPA: 3.8 (magna cum laude)

2005 to 2008

Michelle Duffy's Professional Skills Radar Chart

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Michelle Duffy's Estimated Salary Range

About Michelle Duffy's Current Company


Frequently Asked Questions about Michelle Duffy

What company does Michelle Duffy work for?

Michelle Duffy works for meQuilibrium

What is Michelle Duffy's role at meQuilibrium?

Michelle Duffy is Marketing Operations Manager

What is Michelle Duffy's personal email address?

Michelle Duffy's personal email address is d****[email protected]

What is Michelle Duffy's business email address?

Michelle Duffy's business email addresses are not available

What is Michelle Duffy's Phone Number?

Michelle Duffy's phone (**) *** *** 213

What industry does Michelle Duffy work in?

Michelle Duffy works in the Internet industry.

Who are Michelle Duffy's colleagues?

Michelle Duffy's colleagues are Andrew MacRobert, Alex Vance, Lauren Croop, Ned Rhinelander, Michelle Dao, Sam Rogers, and Jason Melanson

About Michelle Duffy

đź“– Summary

Marketing Operations Manager @ meQuilibrium Marketing Manager @ Zmags From July 2018 to February 2019 (8 months) Greater Boston AreaMarketing Programs Manager @ SiteSpect, Inc. A software company empowering businesses to optimize their digital customer experience through testing and personalization• Planned and managed marketing campaigns using Marketo, Salesforce, Linkedin and more• Project managed implementation of company’s brand refresh, including drupal website re-skinning, content overhaul, style guide management (key tools used: SmartSheets, Basecamp, Gather Content, Bugherd)• Acted as in-house designer to create ads, landing pages, graphics, presentations, collateral templates and more.• Led marketing initiatives for cross-departmental Customer Care team including mapping of customer journey, launch of newsletter and development of training videos. • Identified sales enablement software to streamline collateral management and improve training From April 2016 to June 2018 (2 years 3 months) Director of Marketing @ DuVine Cycling + Adventure Co. A travel company specializing in operating luxury cycling vacations through the world’s best wine regions.• Achieved a 25% increase in annual website traffic by driving an inbound strategy focused on content, social media, and search marketing (measured and monitored with Google Analytics)• Implemented Hubspot marketing automation software and established a clear attribution model to improve accuracy of marketing/sales funnel KPIs• Collaborated with product team to establish quality standards, improve launch processes and strategies, evaluate opportunities for growth, and enhance data-driven decision making• Increased transparency behind marketing initiatives by implementing project management tools • Oversaw key marketing initiatives, such as brand redesign implementation, buyer persona development, responsive website launch, migration to wordpress CMS, and Pan-Mass Challenge sponsorship• Directed department operations, which included resource allocation, managing staff and vendors as well as owning the annual budget From April 2013 to March 2016 (3 years) Guest Services Manager @ DuVine Cycling + Adventure Co. A travel company specializing in operating luxury cycling vacations through the world’s best wine regions.• Exceeded 90% guest satisfaction rate by improving processes to deliver a more consistent customer experience (developing an extensive procedures manual, designing incentive programs to keep team motivated, mediating elevated customer service issues, training team on best practices and enforcing a strong attention to detail)• Increased team efficiency by 20% by creating electronic forms/reports within the company’s CRM software that reduced manual data entry • Developed framework to track and grow ancillary revenue (i.e. travel insurance, hotel, transportation)• Directed troubleshooting needs with Centaur Systems tour operator software to improve functionality • Liaised with ancillary revenue vendors (e.g., travel insurance supplier, wholesale travel booking website) to select relevant options, provide clear and accurate documentation for guests, and monitor sales results • Managed Tour Coordinators and seasonal interns, monitored department staffing needs, and mentored new department manager during transition to marketing department From November 2010 to March 2013 (2 years 5 months) Sales & Tour Coordinator @ DuVine Cycling + Adventure Co. A travel company specializing in operating luxury cycling vacations through the world’s best wine regions.• Drove a 35% increase in bookings from 2009 to 2010 as one of the team’s lead sales representatives• Successfully coordinated 75+ French and Italian tours for 650+ high-end guests while receiving excellent reviews• Generated ancillary revenue through travel insurance, hotel and transportation sales From April 2009 to November 2010 (1 year 8 months) Graphic Designer @ Park Design House A division of the Office of Marketing Communications that designs and produces print materials for on-campus clients• Design print materials using Adobe Creative Suite (InDesign, Photoshop, Illustrator) for publishing firm serving Ithaca College and its affiliates. Projects include a 100-page national advisory board presentation, admissions brochure & postcard, organizational logos, DVD case and various promotional posters From August 2007 to February 2010 (2 years 7 months) Special Programs & Public Relations Assistant @ Park Design House • Assisted in the planning and execution of events, such as the Ithaca College Television’s 50th Anniversary Reunion• Designed a 100 page national advisory board presentation as well as various other promotional materials• Wrote content for email blasts From August 2008 to December 2008 (5 months)

Michelle Duffy’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Michelle Duffy's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 10 month(s)

Michelle Duffy's Willingness to Change Jobs



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