Melanie Huk's Email

Tech-savvy Business Office Manager versed in all aspects of project management from inception to completion. Excels in customer service with solid experience managing all levels of multiple projects including budgeting and administration. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Holds a Top Secret Security Clearance with the US Government.

Support Technician III @ Provide courteous, prompt, and professional support to customers experiencing problems. Take customer telephone calls and log customer problems in detail. Investigate, and escalate when needed, customer problems and determine a resolution of the problem. Operate in both Windows and Linux environments depending on what the customer uses. Work with Pharmaceutical Practices, Third Party Billing/Claims and/or Healthcare plans. Utilize various software tools, techniques, and processes to investigate and resolve problems. Configure and troubleshoot software as well as hardware. Accept escalated calls from Tier 1 and Tier 2 techs. When needed, pre-configure TDS systems to meet the requirements of the requested installation and the Customer’s equipment and processes. When needed, assist other customer vendors in their work to interface customer equipment to TDS systems. From October 2015 to Present (3 months) Desktop Support Technician III @ Worked with updated and upgrading virtual servers using VMWare. TCP/IP network issues for both intranet and extranet. Contracted to create a virtual environment for international meeting/sessions using MWare/VSphere. Worked with a team to build and test VMWare/blades for 3D on-line sessions using Acronis and VSphere. Meetings were used to manipulate 3D artifacts with business partners and models had to move fluidly in real time. Conducted diagnostic reviews and produced error reports as requested by customers in order to identify and correct any problems. Assisted with computer studies, projects, and implementation of policies throughout area of assignment. Spearheaded all documentation for 3D project to include configuration, set up and any changes that were made. Partnered successfully with Engineering and Security to produce the new program while saving $14K in time and expenses. From March 2015 to July 2015 (5 months) Customer Care / IT Specialist @ Oversaw all administrative activities and responsibilities for the transaction process in the purchase path cycle, from greenline to delivery. Performed IT technical desktop support on property. Primary data entry for customer account information and sales opportunity paperwork. Ensured security of all customer information. Scheduled day of delivery appointments and processed paperwork for wholesale and dealers. Interfaced between IT and the Lazydays' user community for reporting trouble incidents. Logged issues into incident management system and diagnosed hardware and software problems. Proactively pursued improvements to processes and/or systems, and suggested them. From December 2014 to March 2015 (4 months) Tucson, Arizona AreaCustomer Service Representative @ 4 Month Temporary contract for open-enrollment of Medicare. Answered inbound calls, questions regarding Medicare and other private insurance. Built cases for issues that retirees might be having during their transition. Worked with over 30 different companies retiring employees. Researched retirees that had old contact information to ensure we could contact them about transition. From September 2014 to December 2014 (4 months) PC Support Technician Contractor @ Managed entire Refresh Program and cut imaging time by 50%. Solely put together refresh database to ensure all assets were accounted for. Provided desktop support for over 900 clients under contract for the Army Corp of Engineers. Imaged, configured, installed, moved, and disposed of computer hardware and software products. Imaged over 3,000 desktops and laptops bringing program back up to warranty standards. Only Refresh Tech at this facility and remote region to upgrade all machines from XP to Windows 7. Network configuration for desktops, laptops, phones (mobile and VOIP), printers, and servers. Built images that meet the Army standards of 64 bit Window 7 for the Engineers. Ensured that Mobile Armor, Army encryption software, was on all machines in the facility by DoD deadline. Troubleshot compatibility issues and worked break fix issues both remotely and at users desks. Set up documentation for all procedures to share with other employees and sites. From May 2011 to August 2013 (2 years 4 months) Field Service Representative @ Worked as part of the 24/7 Executive Support Team for Kiewit executives for their offices and homes. Developed and rolled out new policies for loaner program and refresh program. Maintained virus protection, OS and service packs, general operations and provided back-up and disaster recovery. Imaged, configured, installed, physically moved, and disposed of computer hardware and software products. Worked with Windows Servers, Ethernet, TCP/IP and remote desktop. From February 2010 to May 2011 (1 year 4 months) Desktop Support Technician @ Provided on-site customer support for PC desktop, workstations, servers, or network infrastructure services that were coordinated with the DoD Customer Service Support Center. Worked with the team to mount and configure new servers. Services were to troubleshoot, diagnose, and test equipment such as, workstations, printers, scanners and other peripheral equipment. Network configuration for desktops, laptops, phones (mobile and VOIP), printers, and servers. Coordinated hardware warranty support that required replacement of defective parts or installation of new parts. Rotated data backup tapes or other data storage media. From March 2008 to November 2009 (1 year 9 months) Secretary YB-0318/Aviano AFB, Italy @ Prepared recurring and nonrecurring correspondence, reports, minutes, and reviews and finalized correspondence/documents prepared by others in accordance to regulations. Maintained personnel records. Met suspense’s, Proofread/edited correspondence and documents, returned incorrect material prepared by others with revisions marked. Reviewed and processed all correspondence, materials, publications, regulations, and directives. Updated file systems to enable quick and efficient retrieval of information. Records Custodian for largest File Plan base wide. Took file plan from failing to passing AF standards. From November 2005 to July 2007 (1 year 9 months) Office Administration @ Published vacancy announcements, manpower document, staffing report and school calendar. Assisted in management and registration. Worked w/ staff to pass US NCA & UK OfSTED Inspections. Filed correspondence in accordance w/ DoDDS standard file system. Entered staff T&A records using DFAS payroll system and maintained HR folders. Assisted w/ preparation, maintenance & submitting of statistical reports to meet suspense’s. Promoted positive professional relationship w/ national and intn'l colleagues in matters affecting shared time, resources, materials & the educational mission of the school. Determined the release of confidential info based on the sensitivity & authorization. From March 2003 to September 2005 (2 years 7 months) Electronic Tax Filing Clerk @ Responsible for filing federal and state income taxes. Received and reviewed tax returns for accuracy and completion. Tracked legal papers for all divorced, separated, and married, deceased, births and adoptions pertaining to tax filing status. Logged all returns into the Electronic Tax Filing log according to the date and time received. Entered tax returns into computer in a timely fashion using tax data entry program unsupervised. Printed and filed each successful transaction in the Legal Assistance Office. Responsible for preparation of reports showing status of each return transmitted until the IRS had acknowledged receipt of the return. Coordinated weekly reports to be turned into the 21st Taacom Staff Judge Advocate indicating total number of returns for the week. Report was broken down into type of tax return. From January 2003 to March 2003 (3 months) Executive Admin Assist./Office Manager @ Responsible for working with individuals in transition (outplacement function), contact with customers and providing customer service. Provided administrative support for five colleagues, including a Vice President and one Senior Vice President. Trained & supervised six administrative assistants. Typed, formatted and finalized all candidates’ resumes in Word. Set up and trained candidates to use voice mail and our company website. Entered candidate data into databases and produced individual reports. Devised and streamlined a filing system for all candidate resumes using Excel resulting in an easier and time saving search. Tracked candidate appointments and resource use for billing purposes. Worked with job counselors to determine assistance required for candidates. Coordinated and helped with seminars for candidates including, Job Search, Interviewing Techniques, Finances, Resume Writing and On-Line Job Search. Assisted candidates with a local and relocation job search. Liaison for candidates and the unemployment offices. Answered heavy volume of telephone calls for colleagues and for candidates using Picture Window Telecall Message Center 2.19 program. Organized, gathered materials, and contacted companies for a Job Fair. Designed and composed The Company Annual Presentation in PowerPoint. Assisted the recruiting department with entering resumes into their website database. From 2000 to 2002 (2 years)

B.A., Business Management, GPA 3.7 @ American Military University From 2011 to 2015 A.S., Information Technology @ Central Texas College From 2007 to 2009 Melanie Huk is skilled in: Troubleshooting, Software Documentation, Active Directory, Windows 7, Computer Hardware, Technical Support, Information Technology, Software Installation, Hardware, Servers, A+ Certified, VPN, Security Clearance, Payroll Processing, Disaster Recovery