Mary Geoghegan's Email Addresses & Phone Numbers

📖 Summary

Mary is a dynamic, enthusiastic, energetic and results focused business leader with over 20 years combined International and Global experience in customer care, product service, commercial operations, telephone technical support, channel account management within a challenging, multitasking, and multi-cultural environments. Effectively creating cross functional relationships resulting in collaborative outcomes. Offering a combination of senior business leadership skills supported by academic MBA and MA achievements. Proven track record in industries such as Construction, IT and Medical Device Manufacturing. Adaptable to changing conditions.Director Customer Care EMEA @ Responsible for the EMEA Customer Care function, which includes managing and optimizing the daily operations of the team. Providing leadership and strategic direction to ensure a high level of customer satisfaction through delivery of excellent customer service. From January 2014 to Present (2 years) Director, Global Customer Care & Training @ Provide strategic direction and effective direct and indirect leadership to the Global Customer Care organizations, Sustaining and Service Operations in order to drive profitable growth, maintaining and increasing customer satisfaction and loyalty From January 2008 to December 2013 (6 years) Director, International Customer Care & Commercial Operations @ Responsible for EMEA and JAPAC regions for customer care. Developed a Commercial Operations function responsible for all SAP backoffice activity supporting customer care and technical support including order management, repair management, pricing maintenance, customer master maintenance, reporting, SAP training and business process management. From January 2007 to January 2008 (1 year 1 month) EMEA Customer Service Manager @ Centralize all European Customer Service from within region to Ireland. Furnish customers with an exceptional experience through our customer care contact centre providing telephone technical and documentation support.. Develop and maintain strong relationships with direct end-user customers, key distributors and regional sales forces within the designated region. Taking charge, leading and directing and motivating a team to ensure customers are handled in a courteous and professional manner. From April 2002 to December 2006 (4 years 9 months) SAP Project Site Lead @ Subject matter expert for European Shared Services Centre for SAP implementation. Communicated to leadership team in Europe status of project in a formal manner monthly. Managed interactions between key functions in order to move project on and meet milestones. From January 2005 to December 2005 (1 year) Customer Service Manager @ Responsible for a team of European Customer Service Representatives based in Ireland supporting the sales organisation in region. From March 1999 to April 2002 (3 years 2 months) Accredited Diploma in Executive & Life Coaching, Coaching @ The Positive Success Group From 2015 to 2015 MA, Finance @ National College of Ireland From 2009 to 2011 MBA, Business Administration @ Henley Management College From 2000 to 2004 Bachelor's Degree, Business Administration @ Dublin Business School From 1994 to 1998 Mary Geoghegan is skilled in: Software Documentation, System Monitoring, Asset Allocation, Leadership, Start-ups, Customer Service, Six Sigma, Key Account Management, Risk Management, Customer Satisfaction, Talent Management, Sales, Training, Customer Experience, Quality Assurance