Regional Manager/Director of Operations of New England @ Paychex
University of Virginia - Darden Graduate School of Management @
University of Virginia - Darden Graduate School of Management
Innovative, solutions-driven executive whose accomplishments reflect multifaceted leadership capabilities honed over a progressive 25+ year career. Top-level collaborator known for ability to align corporate vision with operational effort, creating enterprise-wide, cohesive missions. Transform organizations into peak performing service entities positioned for continued growth. Visualize and implement strategies that drive both start-up and established Fortune 1000 organizations toward
Innovative, solutions-driven executive whose accomplishments reflect multifaceted leadership capabilities honed over a progressive 25+ year career. Top-level collaborator known for ability to align corporate vision with operational effort, creating enterprise-wide, cohesive missions. Transform organizations into peak performing service entities positioned for continued growth. Visualize and implement strategies that drive both start-up and established Fortune 1000 organizations toward targets.
VP of Operations of division with 80 centers nationwide employing 2,000+ and producing $600 million in annual revenue. Reports directly to CEO.
Practical leadership through intense organizational transitions, from acquisition integrations to complex reorganization initiatives.
Track record of building sales and service organizations designed for expansion via recurring revenue models and trend-setting B2B solutions.
Previously launched two multisite start-up companies that changed industry standards and gained attention of top national competitors.
Sophisticated business and financial intuition directly attributable to career-launching position as a CPA with industry giant, PricewaterhouseCoopers.
Acquisition Integration – Responsible for the Operational integration for two of largest competitors into Paychex, done simultaneously within 18 month period
Known as a strong collaborative force within an organization who synergizes Sales and Operations Divisions into a single cohesive Sales/Service mission with aligned deliverables
Process Reorganization – utilize Kaizen methodology and Lean Management approach to deliver above target growth, while optimizing operational costs.
Entrepreneurial Spirit – Founded and lead start up that within 3 years grew to 9 offices across three states that was acquired by Fortune 1000 leading national competitor.
EVP and Chief Service Officer @ PrimePay is a workforce management solutions provider, offering a full range of personalized payroll solutions and integrated HR consulting services. We are a privately owned, national company, serving all 50 states from over 30 office locations.
With over 27 years in the business, and a 90% client retention rate, we’ve developed a reputation for delivering some of the best and most personal client service available. Our dedicated PrimePRO representatives act as a single point of contact for each of our clients, making us more responsive, more proactive and more effective in helping our clients manage their staff at every stage of the employee lifecycle. This personal service model makes it possible for us to reduce errors, mitigate risk and provide customized, single-source solutions designed to maximize efficiency at each level of business growth. From October 2012 to Present (3 years 3 months) Greater Philadelphia AreaVice President of Operations @ - Reports directly to CEO of Paychex, Inc.
- Vice President of Human Resource Outsourcing – Paychex, Inc
- Responsible for Strategic Planning, Growth and Profitability - for HR Outsourced Services Division at Paychex, Inc., including Payroll, 401k, Insurance Services and HR Outsourcing ( ASO and PEO )
- Lead organization of 2,000 employees with P&L responsibility of over $ 600M of revenue
- Lead both a Centralized Service Model (Rochester, NY) and Decentralized Service Model with over 80 locations around the United States
- Over last 3 years grew HR Outsourcing by 26% in Worksite Employees and 19% in Revenue
- Paychex HR Solutions offering is now larger (based upon Worksite Employees) than the next three largest competitors combined
- Responsible for the 401k Division at Paychex, Inc. We service one in ten 401k plans in the country and are the largest 401k provider in the US (based on total plan count)
- Lead Back Office Processing Organization that prepares/files tax returns and payment remittance for over 500,000 clients. As Power of Attorney my signature appears on over 3 Billion tax returns per year on client’s behalf From 2007 to October 2012 (5 years) Regional Manager/Director of Operations of New England @ -Operations Director for 10 Customer Service Centers in New England and New York State
-Lead organization of 1,000 employees
-Complete P&L responsibility for over $150M of annual revenue and consistently achieved above expectation profitability
-Lead integration of two newly acquired competitors, Integrated Advantage Payroll Services and InterPay Payroll Services (two large National Competitors) simultaneously within an 18 month period.
-Merged 24 separate locations, post acquisition, into 8 consolidated service centers with much lower than expected client attrition and better than expected employee retention
-Named Regional Manager of the Year during last two years of holding this position From 2000 to 2007 (7 years) Operations Manager @ -Operations Manager for numerous geographic offices at Paychex, which includes Boston, Northern NJ and Washington, DC
-Consistent track record of achieving above expected growth and over plan profitability
-Ultimately leading the Boston office with over 10,000 clients and $32M of Revenue From 1995 to 2000 (5 years) President @ Founded TAX EXPRESS, INC. in 1992, a start-up tax preparation service that raised the bar industry-wide. Pioneered software-based real-time tax preparation centers that outdistanced competitors, and within three years, expanded into three states. Acquired by H&R Block in 1995.
Co-founded SAFESITE RECORDS MANAGEMENT, INC. in 1988, and managed Tri-state Service Center. Spearheaded growth initiatives that propelled organization to third-largest records management company in U.S. market. Acquired by Iron Mountain, Inc. after four years. From 1989 to 1995 (6 years) CPA @ From 1980 to 1983 (3 years)
BBA, Accounting @ Siena CollegeUniversity of Virginia - Darden Graduate School of Management @ University of Virginia - Darden Graduate School of Management
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