With over 18 years experience in the rail industry and previously owning my own business I have extensive experience with a proven track record of improving customer service delivery in a complex regulated environment. My railway management experience to date has involved leading various departments including; Stations, Revenue Protection & Security, Control, Performance and Drivers and Conductors. Delivering change through line managers and their teams. Voted Rail business manager of the year 2012

Leading a team of Driver and Conductor Line Managers to ensure that our team of drivers and condutors deliver a safe, punctual and reliable service 7 days a week. Delivering the changes that are required to continuosly improve our delivery to the customer through strategic planning of the changes taking place on the Sussex Route. From April 2014 to Present (1 year 2 months) Responsible for the day to day movement of trains through a team of dedicated Service Delivery Managers, ensuring that we deliver the best possible train service during normal and especialy during any disrupted or degraded operation. From December 2012 to April 2014 (1 year 5 months) East Croydon Responsible for delivering a strategic approach to revenue protection for the business, this included working with the Head of Stations to ensure that ticket offices, TVMs and Gatelines were available to help customers purchase the correct ticket for their journey. Also woking with the Head of Trains to support the on train team to deliver a consistent service to customers. Within 3 years we had developed a strategic plan that delivered real changes to the revenue protection team that brought about a 3 fold improvement in output. Maintained and improved the security measures in place within the business with the introduction of the Safer Travel Team which includes a team of 32 RNOs. Also introduced a multi award winning reporting process called eyewitness@southernrailway.com, this has also been introduced at a number of other train operators with effective and tangible results. From December 2009 to December 2012 (3 years 1 month) Responsible for the revenue protection team along with the interaction with the BTP and the DfT's TRANSEC department for delivering the security and crime prevention measures for the route. From April 2006 to September 2009 (3 years 6 months) Responsible for the day to day management of Waterloo Station and working in partnership with Network Rail to provide the best environment for the customers travelling with South West Trains. Delivered recognised improvements in customer service, winning several customer service awards along with industry awards. From July 1997 to March 2006 (8 years 9 months)

Greatfield High School From 1974 to 1977 Greatfield High School From 1974 to 1977 Martin Grier is skilled in: Rail, Rolling Stock, Railway, Transportation, Light Rail, Rail Operations, Revenue Protection, Public Transport, Railway Systems, Customer Service, Management, Leadership, coaching, Operations Management