Strategic, results-driven Executive Leader with a stellar, 20+ year record of advancement and achievement. Consistently elevate client experience by quickly resolving issues and generating effective communications with all stakeholders. Draw on unique process focus to generate solutions that raise operational efficiency, service quality, and profitability. Trusted advisor with a strong track record of community building. Dynamic speaker and presenter, comfortable in front of an audience, a camera or a microphone. Areas of Expertise: Client Satisfaction & Retention; Strategic Business Planning; Vendor Relations Management; Team Leadership & Motivation ;Major Project Management ;Customer Service & Support

Director of Product Evangelism @ Provide software solutions to the #1 24 hour co-ed fitness franchise in world that will improve the member experience and increase the efficiency of club operations From September 2012 to Present (3 years 4 months) Director - Franchise Support @ Drive all interaction with top-tier clients in production of $31M+ billing and $2M revenue per month; Foster positive relations with corporate executives to raise account activity and cross-sale opportunity; Coordinate monthly training presentations; Lead 4 senior account executives; Facilitated major business growth by leading merger that resulted in $9M more monthly billing.; Generated key change management during merger by leading team to adapt readily to culture of 400+ new clients brought in by acquired company From June 2007 to September 2012 (5 years 4 months) Little Rock, Arkansas AreaSenior Business Development Executive @ Ensured positive client experience with and application of a key product line; Conducted onsite training on service benefits and advantages; Generated ideas for product enhancement and problem resolution based on customer feedback; Supported sales efforts by delivering product presentations to high-profile client prospects; Awarded prestigious “Lighthouse Achievement” award for outstanding customer relations and business leadership; Maximized revenue by helping company organize and contribute to 4 yearly trade shows that yield substantial consulting-based opportunities. From April 2002 to June 2007 (5 years 3 months) Little Rock, Arkansas AreaManager – Help Desk / Field Technicians @ Led up to 8 internal and 7 field staff supporting 2K+ customers; Managed budget and approved travel arrangements; Conducted quarterly training to ensure proper messaging to clients during product launches; Surveyed clients to assess technician performance; Improved client engagement and retention by launching official training curriculum for 3 supported software platforms; Optimized travel operations by establishing related policy and procedure manual; Awarded “Leading By Example” President’s Award in 2001 From January 2000 to April 2002 (2 years 4 months) Little Rock, Arkansas AreaManager/Personal Trainer/Lead Salesperson @ Responsible for day to day operation of two health clubs; Managed staff of 35 people; Worked to ensure monthly sales goals were met; Handled ordering and invoicing of pro-shop inventory; Designed and distributed promotional sales material; Conducted marketing research and sales calls on corporations; Hosted weekly health segment on local news station From June 1997 to December 1999 (2 years 7 months) Little Rock, Arkansas AreaProducer - Morning Show @ Responsible for creating and planning morning show events and schedule; Side-kick and Stunt Boy of the #2 Morning Show in Arkansas; Wrote and produced recorded skits for broadcast From November 1992 to November 1997 (5 years 1 month) Little Rock, Arkansas Area

Bachelor of Arts (B.A.), Communication and Media Studies, Core Curriculum GPA - 3.34 @ Henderson State University From 1989 to 1993 Mark Walker is skilled in: Public Speaking, Leadership, Customer Service, Team Building, CRM, Management, Account Management, Business Development, Coaching, Strategic Planning, Sales, Time Management, Customer Retention, Marketing Strategy, Marketing