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Mark Billingham

Head of Consumer Commercial Operations

Group CX Director & COO Financial services at The Very Group

Manchester, England, United Kingdom

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Mark Billingham's Email Addresses & Phone Numbers

Mark Billingham's Work Experience


Head of Consumer Commercial Operations

January 2015 to Present

Stoke-on-Trent, United Kingdom


Head of Strategy & Business Planning

May 2012 to January 2015

Stoke-on-Trent, United Kingdom

British Gas

Head of Customer Operations & Transformation

June 2010 to May 2012

Mark Billingham's Education

University of Leeds

Executive MBA Business Administration and Management General Passed October 2012

2008 to 2012

University of Leeds

BA joint hns Business and Sociology

1998 to 2001

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About Mark Billingham's Current Company


Head of Consumer Telesales and Retention at Vodafone UK, responsibility for all in-house and outsource contact centre operations across voice and webchat

Frequently Asked Questions about Mark Billingham

What company does Mark Billingham work for?

Mark Billingham works for Vodafone

What is Mark Billingham's role at Vodafone?

Mark Billingham is Head of Consumer Commercial Operations

What is Mark Billingham's personal email address?

Mark Billingham's personal email address is m****[email protected]

What is Mark Billingham's business email address?

Mark Billingham's business email addresses are not available

What is Mark Billingham's Phone Number?

Mark Billingham's phone +44 ** **** *273

What industry does Mark Billingham work in?

Mark Billingham works in the Retail industry.

Who are Mark Billingham's colleagues?

Mark Billingham's colleagues are Henry Birch, Ben Fletcher, Tommy Jordan, and Sarah Willett

About Mark Billingham

📖 Summary

MBA qualified Operational, Change and Strategy Leader, currently heading up Consumer Telesales and Retention Operations @ Vodafone UKHead of Consumer Commercial Operations @ Head of Consumer Telesales and Retention at Vodafone UK, responsibility for all in-house and outsource contact centre operations across voice and webchat From January 2015 to Present (1 year) Stoke-on-Trent, United KingdomHead of Strategy & Business Planning @ Responsibility for long term strategy and roadmap development for Customer operations. Commercial & Business plan lead on programme development and capex expenditure as well as PMO activity. Transformation lead for major programme activity including growth of digital customer service through webchat and offshore development, contract management and support. From May 2012 to January 2015 (2 years 9 months) Stoke-on-Trent, United KingdomHead of Customer Operations & Transformation @ Responsible for all customer experience touchpoints across sales and service, operational ownership of all contact centres, outsourced partners and support functions for British Gas New Energy (Insulation and Microgeneration) as well as all Change plan activity and end to end project and process management including systems implementation and change. From June 2010 to May 2012 (2 years) Head of Change @ Responsible for major transformation in new technologies and energy efficiency at British Gas Part of a small management team who formulated the business plan and developed British Gas New Energy. Growing the business from zero to over 500,000 customer visits a year in just over 18 months - Developed into combined Customer Service and Change role (see above) From November 2009 to June 2010 (8 months) Head of Operations, Sales and Online @ Energy efficiency pilot lead for Operations, Business Development and Online Development for Energy efficiency. Development of a start up proof of concept which led to business plan development and start of the New Energy business within British Gas From January 2009 to November 2009 (11 months) Senior Brand and Commercial Programme Manager @ Responsible for the development, creation and delivery of leading green programmes for British Gas New Energy including Green Streets, Generation Green and the online Energy Savers Report which attracted 6.2m PR, 10,000 schools and 5m completions respectively, From November 2007 to January 2009 (1 year 3 months) Billing Improvement Programme Lead - SAP & Siebel @ 10 month Programme role, responsible for developing and re-engineering billing for 16million customers within British Gas on SAP, transforming the operating model and removing significant opex cost whilst improving customer experience From January 2007 to October 2007 (10 months) Offshoring Programme Lead @ Responsible for offshoring 2500 positions to Pune India, ensuring processes replicated and new processes developed. Responsible for closing down Site in the Uk of 1500 and ensuring smooth transition of work From February 2005 to January 2007 (2 years) Executive MBA, Business Administration and Management, General, Passed October 2012 @ University of Leeds From 2008 to 2012 BA joint hns, Business and Sociology @ University of Leeds From 1998 to 2001 Mark Billingham is skilled in: Outsourcing, Change Management, Strategy, Management, Business Strategy, Business Planning, Business Process, Business Development, Project Planning, Strategic Planning, Business Transformation, Program Management, Start-ups, Operations Management, Six Sigma

Mark Billingham’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Mark Billingham's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 5 month(s)

Mark Billingham's Willingness to Change Jobs



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There's 77% chance that Mark Billingham is seeking for new opportunities

Mark Billingham's Social Media Links

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