1Z0-522 JD Edwards EnterpriseOne Financial Management 9.0 Essentials - Certification Specialties: JD Edwards E1 Financial Management Modules LATAM Localizations Chile - Argentina - Brasil - Colombia - Venezuela Business Analysis - JDE Cloud Alloutsecurity JD Edwards Security, SoD & SOX Compliance UPK (User Productivity Kit) Clients: Teck Resources Limited - QuadraFNX Mining - Yamana Gold - RedPath - Bic Graphic - Cemento Melon - Alimentos El Globo - Sika - ENEX

JDE Business Analyst @ As JDE Business Analyst I am responsible for delivering business solutions enabled by JD Edwards and other core systems through defining requirements, performing analyses, and designing and testing systems. Also accountable for gathering and clearly documenting requirements of the business, identifying potential solutions to meet requirements, obtaining business approval and overseeing the delivery to the production environment. In addition to this, perform peer reviews, provide quality assurance on documentation and ensure solutions align with the enterprise architecture and strategic vision. From June 2015 to Present (2 months) Sydney Area, AustraliaSenior Financial JD Edwards Consultant @ General Product Support Assessment (v4.0) Certification JD Edwards Support Assessment (v3.0) Certification Coach New Graduates in JD Edwards From March 2015 to April 2015 (2 months) Sydney Area, AustraliaJD Edwards Financial Senior Consultant @ JD Edwards (JDE) Senior Functional Consultant Project: Client ENEX (Oil Industry) - JDE Migration Project from WorldSoftware to JD Edwards 9.1 "Cloud" Modules: Account Receivables, Account Payables. From April 2014 to February 2015 (11 months) Santiago, ChileJD Edwards Functional Consultant @ JD Edwards (JDE) Functional Consultant building and maintaining interfaces to the standard JDE Modules through the use of internal and outsourced Clients. Also Training / Consulting / Testing Knowledge transfer. Provide input and advice regarding JDE configuration and business functions to clients Build positive client and peer relationships by developing an understanding of our clients, their business and project needs. Anticipate problems and resolve them in order to ensure that the project is completed within budget, to the highest quality, meeting or exceeding client expectations Participate in the development of processes and procedures for the implementation project Identify project conflicts or issues and communicate them to the Engagement Manager or Project Leader JDE Map Process Workflows JDE Project Documentation Define and assist in defining the User Roles & Responsibilities Gather requirements through a variety of techniques such as interviews, document analysis, requirements workshops, business process descriptions, scenarios, business analysis, tasks and workflow analysis. Analyze and evaluate technical design/specs documents and ensure the design addresses functional requirements Develop and/or update training material, develop user guide/s and provide training when required Participate in project risk analysis, propose mitigation & contingency solutions Train, mentor & coach team members and other stakeholders Soft Skills: • Time and priority management skills • Team player • Communication skills (written & verbal) • Documentation skills • Analytical skills • Adaptability to change • Client-oriented • Initiative & Autonomy • Strong leadership • Working well under pressure From August 2011 to March 2014 (2 years 8 months) Santiago, ChileJD Edwards Functional Consultant Analyst @ Provide support to Oracle english-speaking customer using JD Edwards EnterpriseOne Financial Management Product Line (AR, AP), Chilean, Argentinian, Colombia, Brazilian Venezuela Localizations. I am in charge with delivering customer support with focus on the JD Edwards Financial module. Main areas of product knowledge include: Accounts Payables, Accounts Receivables, General Accounting, Fixed Asset, LATAM Localization. Within this possition, I have the following responsabilities: - Research, resolve and respond to complex issues across the product line and product boundaries in accordance with current standards. - Take ownership and responsibility for priority customer cases where and when required - Report high visibility cases, escalation, customer trends to management - Work with Oracle Development/Support Development for product related issues - Review urgent and critical incidents for quality - Initiate and participate in process improvements within the product line - Create/lead training workshops for product line, create solutions and white papers - Deliver product training, in class and online, as lead training instructor for internal resources - Coach new hires From April 2008 to July 2011 (3 years 4 months) Santiago, ChileBilingual Planview Support Agent @ In this role, I was part of a professional team working on the Planview Citigroup Team, As a bilingual Citigroup’s Planview Support agent, I was in charge of supporting Global Planview users in every aspect of their dealing with the tool almost since the beginning of its implementation in the USA: Setting up of users, day to day support, manual migration of projects, etc. I was also responsible for maintaining applications systems that have completed the development stage and are running in the daily operations of the firm. Responsibilities include managing and maintaining and support of applications and their operations environments focusing on stability quality and functionality against service level expectations. The role also includes assessing risk and impact of production issues and escalated to business and Technology Management in a timely manner. Within this position, I have the following responsibilities: • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments. • Analyzes existing system logic and recommends enhancements or fixes. • Conduct fact finding and documents requirements. • Partners with appropriate development and production support areas. • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. • Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. • Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder From January 2007 to March 2008 (1 year 3 months) Santiago, ChileOcé Senior Certified Technician @ As a Océ Senior Certified Technician I provided drivers, downloads, firmware, utilities and manuals maintenance and support to Océ VarioStream 7100 family and other several versions. From September 2006 to June 2007 (10 months) Santiago, ChileCorreos de Chile´s Helpdesk Supervisor @ As a Help Desk Supervisor I coordinated the daily work with the Help Desk Agents and provided technical and business leadership, guidance and support to the team. In addition I was the key interface between Correos de Chile and Sonda. 1. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis 2. Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required 3. Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities 4. Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions 5. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems 6. Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels 7. Invokes problem escalation procedures to coordinate recovery 8. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found 9. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department 10. Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through 11. Coordinates training requirements of Help Desk personnel 12. Contributes to departmental productivity and development objectives by participating in training programs 13. Provides leadership by projecting a positive attitude, and providing learning incentives 14. Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s) From January 2006 to September 2006 (9 months) Santiago, ChileBilingual Help Desk CSAV @ Oracle and Common Coding Support Team at Compañia Sudamericana de Vapores (CSAV). Help Desk Coordinator - Web Applications Support Analyst, Levels 1 & 2 Provide technical support to CSAV customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement From September 2004 to January 2006 (1 year 5 months) Technical Support Engineer @ As a IT Technical Support Engineer, I provided operational and technical support to computer users with a primary focus on installing and configuring personal computers, printers and peripheral equipment, assisting with capacity planning for computers and networks, providing support to clients through the Helpdesk function and resolving issues ensuring system/data integrity is maintained. Within this position, I have the following responsibilities: • Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks; • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Following diagrams and written instructions to repair a fault or set up a system; • Supporting the roll-out of new applications; • Setting up new users' accounts and profiles and dealing with password issues; • Responding within agreed time limits to call-outs; • Working continuously on a task until completion (or referral to third parties, if appropriate); • Prioritizing and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; • Resting and evaluating new technology; • Conducting electrical safety checks on computer equipment http://www.concepta.com/francais/accueil.html From January 2004 to April 2004 (4 months) Trois Rivieres - Quebec - Canada

Marcelo Arenas is skilled in: ERP, JD Edwards, Security, Testing, Problem Solving, Business Process, Databases, Consultancy, SOX, Windows, Business Analysis, Requirements Analysis, Troubleshooting, Sarbanes-Oxley Act, Leadership, Data Migration, Analysis, Pre-sales, Process Improvement, Team Leadership, Oracle, Business Intelligence, Management, SDLC, Strategy, Training, Integration, IT Management, Operating Systems, ITIL, Technical Support, IT Strategy, Finance, Consulting