Highly motivated leader known for ability to create successful business processes in complex situations with more than 10 years leadership experience in healthcare, managed care and contact center operations. Innovative thinker with proven ability to quickly analyze business needs and develop strategies that deliver results. Driven to achieve operational excellence through enthusiastic leadership, team development and resourceful redesign of business processes.

Director of Contact Center Operations @ Responsible for 24/7 contact center that supports health system operations. Accountabilities include: Central Nurse Triage; Patient Access Center; Fairview OnCall; Centralized Switchboard for all metro hospitals; Answering Service for more than 140 customers; Central Scheduling teams for IAM/FSOC and Fairview Medical Group Primary Care and Sleep Centers; Outreach; Ortho Concierge; & Diabetes and Nutrition ed. From April 2013 to Present (2 years 9 months) Manager/Central Scheduling @ From March 2012 to March 2013 (1 year 1 month) Director of Operations @ From July 2006 to February 2012 (5 years 8 months) DEC Manager @ From January 2003 to June 2006 (3 years 6 months) Intake Coordinator @ From February 2002 to January 2003 (1 year) Account Executive @ From July 2001 to February 2002 (8 months)

Bachelor of Arts, Psychology @ Augustana College (SD) From 1997 to 2001 Mandy Souba is skilled in: Green Belt Certification, Goal Oriented, Proven leadership Skills, Strategic Planning, New Business Development, Operations Management, Contract Management, Quality Management, Compliance Management, Presenter, Healthcare Management, Business Strategy, Community Outreach, Project Management, Training and Team Building