Maggie Chung Hill's Email Addresses & Phone Numbers

📖 Summary

Mutual Fund Accountant @ Investor's Bank (recently acquired by State Street Corporation) From May 2001 to October 2002 (1 year 6 months) Product Marketing Manager, Total Voice of Customer @ NICE Ltd From February 2017 to June 2017 (5 months) Hoboken, NJInsights Manager - Office of Experience (Patient, Physician, Clinicians, Caregivers) @ Fresenius Medical Care North America Greater Boston AreaFreelance Consultant @ Hill Consulting Provide freelance customer experience strategy, general marketing, market research, and analytics services. Clients have included financial services, digital ad agency, pharmaceutical companies, medical device firms, consulting firms, and market research firms. Customer Experience Business Process @ Philips From August 2018 to October 2019 (1 year 3 months) Framingham, MAMarketing Assistant @ New Balance Athletic Shoes Summer Internship From June 2000 to October 2000 (5 months) Customer Experience Advocate @ Staples Customer Experience functional lead for The Intel Center within the Business Intelligence & Project Services organization. From January 2015 to April 2016 (1 year 4 months) Greater Boston AreaCustomer Allegiance & Experience Program Manager @ Thermo Fisher Scientific • Developed and implemented a comprehensive NPS voice of the customer feedback program with over 12 survey types utilized by over 300 company sites in over 35 countries in 11 languages; as of 2012, the program has captured over 300,000 responses• A member of the upper-management Customer Experience Steering Committee responsible for large-scale complex projects to improve customer service levels via process & policy improvements, IT system enhancements, and other systemic changes throughout the company• Researched, wrote and published “white papers” identifying best practices in customer experience within the company as well as other customer-centric companies• A member of cross-functional team that developed and launched an internal key customer metrics/KPI dashboard software application to benchmark service levels across the company• Trained customer-facing managers on how to utilize the data collected to initiate improvement changes• Developed data models and analyzed feedback to report to executives• Managed a multi-million dollar day-to-day relationship with an enterprise feedback management software vendor, Medallia; Included RFI, RFP and contract renewal negotiations From April 2008 to August 2012 (4 years 5 months) Waltham, MASr. Sales Program Analyst @ Boston Scientific • Promoted to Sr. Sales Program Analyst from Sales Operations Analyst • Created, promoted, and managed Sales Programs. Programs include financial savings programs, pricing programs, evaluation programs, stocking programs, consignment programs• Supported 165 sales reps, 26 sales managers and 4 sales directors and the VP of Sales with custom-creation and execution of Sales Programs that specifically meet the needs and goals of individual customers • Performed monthly reporting of over 20 reports to track sales program performances• Worked closely with Marketing, Legal, Contracts Team, Rebates Team, Consignment Group to develop, implement, and manage the interdependent facets of Sales Programs & Contracts• Collaborated with Finance and Payroll to calculate and pay out commissions• Trained and supported Field Sales Organization on IT applications such as Cognos • Calculated sales contests and various sales awards, such as Rookie’s Club and President’s Club • Indirectly managed 2 Rebate Analysts, 2 Contracts Analysts and a Sales Program Analyst From November 2006 to April 2008 (1 year 6 months) Marlborough, MACorporate Sales Operations & National Accounts Business Analyst II @ Boston Scientific • Promoted to Financial Analyst II from Financial Analyst I • Received the highest possible rating of “Outstanding” for 2005’s annual performance review; this rating is reserved only for top 5% of the highest performers in the company • Recognized by a national GPO (HPG) in its’ 2005 Top 10 Suppliers award to Boston Scientific for excellence in Customer Service, Account Management & Financial Reporting • Teamed with Corporate Sales, Marketing & National Accounts Directors and Sales Vice Presidents by providing various ad hoc reporting such as: revenue exposure analysis, price savings analysis, revenue growth analysis, market share analysis, price leveling analysis, ASP analysis, competitive research, and contract performance metrics • Managed GPO contracts in all aspects: responding to RFIs/RFPs, drafting of legal agreement, letter of commitments • Functioned as a liaison and resolution partner for customers, GPO contracting managers, IDN contracting managers, and the sales & marketing teams during negotiation periods, conflict circumstances as well as day-to-day relationship management • Created, circulated launch/kick off packages which contained promotional materials and informational documents to educate, increase awareness and generate buzz of new contracts to the field organization From January 2004 to November 2006 (2 years 11 months) Natick, MASr. Accounting Administrator @ Boston Scientific • Audited honorariums, research & educational grants, consulting agreements, symposiums to ensure that all American Medical Association guidelines, accounting policies are met prior to processing of payment • Internal Client Services:  Collaborated directly with the Purchasing Department to resolve purchase order problems as well as with internal financial analysts, auditors, and corporate accountants to resolve accounting discrepancies • Communicated and collaborated with internal and external customers to research and resolve outstanding payments• Developed and implemented new internal processes, and procedures to maximize productivity and efficiency From October 2002 to January 2004 (1 year 4 months) Natick, MA