Chief Information Officer @ International Rescue Committee
Chief Information Officer @ Johnson & Johnson
CIO & Vice President for Information Solutions @ LifeScan
Senior IT Executive with over twenty-five years of diverse, global Corporate experience. Direct management responsibility has spanned multiple functional areas included Information Technology, Research & Development, Manufacturing & Distribution, Customer Service and Digital Marketing. Managed a small internet media business for Johnson & Johnson called BabyCenter, currently the leading global website for new & expectant Mothers. Strong
Senior IT Executive with over twenty-five years of diverse, global Corporate experience. Direct management responsibility has spanned multiple functional areas included Information Technology, Research & Development, Manufacturing & Distribution, Customer Service and Digital Marketing. Managed a small internet media business for Johnson & Johnson called BabyCenter, currently the leading global website for new & expectant Mothers. Strong overall leadership skills with a process emphasis. Extensive experience managing software development projects as well as implementing third party packages. Expertise and experience in developing a wide variety of digitally based solutions.
Chief Information Officer @ Served as the Group CIO for Johnson & Johnson's Consumer Group, relocating from California to work out of J&J Corporate Headquarters in New Brunswick, New Jersey. Responsible for all aspects of IT strategy, development, execution and support on behalf of the $16B J&J Consumer business worldwide. Sat on the Consumer Group Operating Committee (GOC). Role expanded starting in late 2009 to include overall responsibility for a J&J IT Innovation group to help foster a more innovative environment throughout J&J as well as look for and support new Healthcare IT business opportunities for the broader J&J organization. Also added management responsibility for J&J’s BabyCenter business (an internet-based media forum focused on new and expectant Mothers in 23 different countries). Assumed direct management responsibility for the Consumer Group’s Digital Center of Excellence in January, 2012. Group focused on improving Digital Marketing expertise throughout the organization.
During this time period, also served as the Co-Interim CIO for the full Johnson & Johnson Enterprise for eight months. As the Co-Interim CIO, led the IT leadership team and co-developed a “Re-connect” Strategy and approach to re-connect the IT associates with the business, IT leadership, each other and technology. J&J IT Credo Scores from the end of this period showed substantial improvement in 12 out of 12 areas – including a 10 point improvement or more in four areas (Strategy & Leadership, Credo Values, Job Satisfaction, Employee Involvement and Talent Development). From May 2009 to October 2013 (4 years 6 months) CIO & Vice President for Information Solutions @ Hired originally by LifeScan to serve as its Chief Information Officer and manage all aspects of the Information Technology function on behalf of the franchise. Position was expanded over time to include leadership of the R&D Software Development team responsible for developing Diabetes Management solutions to complement the business’ meters and strips. Position was further expanded to manage LifeScan's 250-person Customer Service organization and develop a complete new strategy for the team that included better use of available technology and a measured approach for outsourcing. From 2002 to 2009 (7 years) Vice President of Engineering & CIO @ Responsible for all technical resources in a start-up company focused on providing Employee Retention Services via the internet. Products included an Employee Discount Program which provided over 500 products and services for busy professionals and an
on-line Reward and Recognition solution. In addition to managing the Engineering & IT teams, position was expanded to include responsibility for Operations, Order Fulfillment and Customer Support. From April 2000 to September 2001 (1 year 6 months) VP of Worldwide Applications @ Responsible for the development, deployment and support of all applications used internally at 3Com, from desktop tools to enterprise transaction systems. Primary focus on (1) establishing a tight partnership with the business teams, (2) developing a robust project methodology and prioritization process, and (3) implementing a common set of applications to support the merger of 3Com and US Robotics into a single $6B networking company with common business processes. Position involved sitting on an Executive Operating Committee which met quarterly to review and assess company strategy and business results. From 1997 to 2000 (3 years) Group IT Manager @ Responsible for the application systems used by HP’s (then) $10B Computer Business. Primary focus areas included developing an enterprise architecture, establish strong business linkages, overseeing all systems development, deployment, ongoing support, and managing all aspects of the strategic relationships with numerous third parties providing services or software. Directly managed a budget of $70M and a staff of over 350 people. From 1988 to 1997 (9 years)
AB, Math & Economics @ Smith CollegeMS, Computer Science & Electrical Engineering @ Stanford University Madeleine Fackler is skilled in: Business Intelligence, Integration, Program Management, Strategy, IT Strategy, Cross-functional Team Leadership, Change Management, Vendor Management, ERP, Business Process Improvement, FDA, Management, Project Management, IT Management, Process Improvement
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