A proactive and versatile technical delivery manager and product manager with experience in managing technical delivery functions, leading agile transformations, increasing the profitability of existing products, as well as developing new products for the enterprise. I have a balanced blend of business and technical knowledge with a big-picture vision and the drive to make that vision a reality. Seasoned in defining product release requirements and working with delivery teams throughout the development life cycle. Proven track record of managing multiple and geographically-distributed teams, improving efficiency across the delivery process, and implementing and coaching Agile (Scrum). Specialty: P&L , supplier and vendor management, CMS, CRM, digital projects, agile delivery , coaching , team leadership, recruitment and retention, portfolio roadmaps, analytics, user journey , communications / presentation.

Portfolio and Delivery Director @ Promoted to set up a new function to manage the portfolio of IT initiatives. Reporting to the CIO, the Portfolio Investment Management Office includes the following responsibilities: portfolio management, QA strategy & management, agile training & coaching, resource management, governance and reporting. In addition, I am line manager to Scrum Masters, Business Analysts and Project managers. From February 2015 to Present (11 months) London, United KingdomHead of Technical Product Management @ Heading The Telegraph's digital transformation projects and managing the Technical Product Managers and Business Analysts teams across eCommerce / subscriptions, CRM, CMS, web, mobile and video. From May 2014 to January 2015 (9 months) Business Analyst Manager @ Managing the Business Analysis team and supporting the technology department's transition from Waterfall to Agile. Promoted to head of the Technical Product Management function. •Established better engagement between IT and the business. •Established new processes and ensured best practice was being followed which sped up the MVP release cycle. •Resolved staff retention issues. From January 2014 to May 2014 (5 months) Senior Business Analyst / Scrum Master @ Hired as a Product owner for all Palgrave Macmillan initiatives and was promoted after 10 months to Line Manager for the Business Analysis teams based in London and New York. I was also Product Owner and at times Scrum Master on complex and large-scale digital publishing projects. •Involved in all ongoing products the team worked on, providing input into the different product roadmaps and advising on best delivery practices for delivery. •Built a roadmap for all products’ deliverables and collaborated with several parts of the business to manage dependencies, plan required resources and align marketing plans. •Trained the team in Scrum, writing and prioritising user stories, managing feature files, and test cases (BDD). •Line manager activities. Alongside ensuring the success of the projects my team worked on I also work as a Product manager on other products including: • Delivered a programme of work that allowed clients to create and order their own collection of e-books online. Worked with the digital teams and external development team as the sole Product owner defining user stories for this new sales model. • Worked on the analysis and prioritisation of features and led the supplier evaluation for the replacement of a legacy subscriptions quote and ordering system. Defined all subscription models from product creation , order fulfilment and payments to support future strategic sales models. From July 2011 to January 2014 (2 years 7 months) Product Owner / Business Analyst @ I worked on several concurrent projects as product owner and delivery lead across multiple in-house systems as well as 3rd party products. The role involved business analysis/product ownership, project management and mentoring responsibilities. •Responsible for assisting with the recruitment of new BAs, their mentoring and supporting their project activities. Also assisted senior management with realigning roles and responsibilities within the new company structure. •Product Owner for a price and margin calculator tool that directly led to increases in revenue of over £1million in year 1. For this project I trained around 2,000 employees on the new features and carried out change management to ensure maximum usage of the calculator. •Product Owner and project manager for the candidate screening/vetting products connected to 3rd party services focusing on automating manual processes and compliance. •Delivered a solution for electronic timesheet submission for Reed’s Nurse Division. Several systems were modified to maximise business value including the electronic timesheet system, CRM and invoicing systems. •Delivered a solution for the automation of candidate expenses and several employee benefits such as the purchasing and selling of holidays electronically which led to over £40k savings a month. •Product Owner for enterprise business intelligence (data warehouse and implementation of the Oracle BI tool), managing a backlog that contained requirements from several different divisions of the business. From July 2008 to July 2011 (3 years 1 month) Project Manager @ Working closely with Ealing Primary Care Trust for a private company contracted to deliver a dermatology clinic (‘care closer to home’), my responsibilities included: budget ownership, project plan, adherence to regulations and governance, communication to all stakeholders, post go live improvement plan. From March 2008 to June 2008 (4 months) Business Development Executive @ From August 2007 to February 2008 (7 months)

Certificate in Coaching and mentoring @ University of Warwick From 2015 to 2016 MEng Electronic Engineering, Master @ University of Surrey From 2002 to 2007 Lorrayne Bennett is skilled in: Agile Methodologies, Business Analysis, Scrum, Project Management, Project Delivery, Stakeholder Management, Strategy, Product Management, User Acceptance Testing, PRINCE2, Business Development, Team Management, CRM, Leadership, Business Intelligence