Linda Kay Sowinski's Email

*Seasoned manager with extensive experience in sales, customer service, collections and operations *Sales/Account manager *Senior Call Center manager *Paralegal *Strong focus on quality and performance measurements to deliver consistently excellent results and plan for continuous improvement *Successful record managing diverse teams *Excellent people and communication skills Specialties:Call center operations, sales, customer service, all stages of collections and recovery, training, and leadership. Paralegal with extensive experience in foreclosures.

Loss Mitigation Manager @ From April 2013 to Present (2 years 5 months) Senior Manager - Call Center @ From October 2011 to November 2012 (1 year 2 months) AustinSales/Account Manager @ Sales/Account Manager with 52 outbound sales agents. Responsible for account relationship, hired staff to support new client under a short ramp up time with high expectations to exceed assigned goals. Provided ongoing training, motivation and coaching. From March 2011 to September 2011 (7 months) Austn, TexasCall Center Supervisor @ Collections/Customer Service Supervisor, managed a team of 22 agents who collected on early-stage to mid-stage delinquent accounts from individual customers. Evaluated team performance, providing ongoing training, coaching and motivation. From December 2009 to March 2011 (1 year 4 months) Call Center Supervisor @ Managed a outbound/inbound team of 17 representatives collecting on early-stage delinquent accounts from individual cpnsumers while providing excellent customer service. Evaluated team performance data reports and prepared corrective action plans for senior management. Monitored, reviewed and evaluated employee performance, both formally and informally. Provided ongoing coaching and motivatiion for employees to exceed assigned goals. From May 2007 to December 2009 (2 years 8 months) Senior Call Center Collections Manager @ From December 2004 to December 2006 (2 years 1 month) Call Center Collections Manager @ From March 2000 to December 2004 (4 years 10 months) Litigation Officer/Paralegal @ *Managed a national portfolio of mortgage foreclosures. As a paralegal, worked with attorneys across the country to economically expedite foreclosure actions. *Provided necessary information to the attorneys to proceed with foreclosures and resolved title issues. *Tracked and monitored cases to maintain compliance in a timely manner From February 1999 to July 1999 (6 months) Call Center Manager/Training Manager @ From October 1996 to January 1999 (2 years 4 months)

Applied Science, Legal @ Tulsa Community College Linda Kay Sowinski is skilled in: Call Center, Training, Management, Leadership, Coaching, Call Centers, Vendor Management, Sales, Customer Satisfaction, Time Management, Business Development, Outsourcing, Account Management, Operations Management, Business Process..., Insurance, Process Improvement, Direct Sales, Customer Service, Team Building, Salesforce.com