Kristin Eichers's Email Addresses & Phone Numbers

📖 Summary

Director Salesforce Solutions (formerly Buan Consulting) @ Spaulding Ridge From May 2018 to October 2018 (6 months) Greater Salt Lake City AreaPractice Director - Salesforce Solutions (Salesforce / CPQ / CLM) @ Buan Consulting Responsible for managing the Buan consulting practice for customer engagements implementing Salesforce.com, Salesforce CPQ (SteelBrick), and SpringCM solutions. From April 2015 to May 2018 (3 years 2 months) Greater Salt Lake City AreaVP of Marketing @ Salt Lake Chapter of the IIBA Founding member serving my third term on the board of directors. Responsible for creating marketing strategies to add value to Utah business analysts through community, education, sponsorships, and career-focused events. Featured public speaker specializing in training on business analysis topics and Agile project management. From February 2014 to July 2014 (6 months) Greater Salt Lake City AreaSr. Business Analyst / Salesforce Admin @ Ultradent Products, Inc. IT staff member of company specializing in dental products manufacturing. Responsible for reimplementation and administration of Salesforce.com for US sales, international sales, OEM and marketing for 250 users. Trained business analysis staff of 8 in IIBA BABOK standards. Implemented requirements traceability, test planning, and risk mitigation. Created new applications in Salesforce.com for managing releases, projects and user stories. Implemented Microsoft Dynamics CRM. From February 2013 to February 2014 (1 year 1 month) Greater Salt Lake City AreaSenior Programmer / Analyst @ Activant Solutions Designed, coded, maintained and documented over 2700 software programs (POS, General Ledger, AR, AP, Purchasing, Inventory, E-commerce, and HR) for retail / wholesale users specializing in the building trades, hardware store, mid-size retail, and lumber yard enterprises. Analyzed and documented system requirements. Tested and implemented software releases. From October 1995 to April 2005 (9 years 7 months) Greater Salt Lake City AreaDirector of Services Production @ CUSA Technologies (Fiserv) Directed IT production staff, support staff and computer operations staff (8-10 employees) for computer service bureau, resulting in a yearly revenue of 3.3 million dollars providing services and software for the credit union industry and other financial institutions. Designed and coded software. Developed new services resulting in increasing revenue streams. From March 1986 to February 1994 (8 years) Greater Salt Lake City AreaSr. Consultant @ Buan Consulting Sr. Consultant responsible for customer engagement management, solution architecture, customizing, and implementing Salesforce.com solutions for clients from various industries.Focused Salesforce Applications: Salesforce Quote-to-Cash (formerly Steelbrick CPQ), SpringCM From December 2014 to April 2015 (5 months) Greater Salt Lake City AreaSr. CRM Systems Analyst / Salesforce @ Instructure Member of enterprise applications team for a company specializing in LMS solutions for higher ed, K thru 12, and private corporations. Responsible for Salesforce.com configuration, administration, and application development for US and international sales, sales operations, deal desk, marketing, client services, customer support, implementation, and product management.Salesforce Applications: Sales Cloud, Marketing Cloud, Service Cloud, Steelbrick CPQ, Financial Force, Cloud Comp, Revenue Cloud, Hubspot, Full Circle, Sales Accelerator, LiveAgent, LinkedIn, Data Loader, Data.com; eMaps, Conga Composer, DocuSign"Kristin is very quick to help with the projects requested of her, and her experience with Salesforce often helps her to suggest better ways of achieving what we we hope to accomplish. I always appreciate the care that Kristin takes to provide updates on how things are progressing." ~ Michael Rutkowski, Director of Market Development From November 2014 to January 2016 (1 year 3 months) Greater Salt Lake City AreaSr. Systems Analyst / Salesforce Admin/Developer @ SanDisk Member of enterprise applications team for 1.1 billion dollar company specializing in patented technology solutions that accelerate enterprise datacenters. Responsible for Salesforce.com configuration, administration, and application development for US, international and OEM sales; sales operations; logistics; marketing; customer service; and product R&D for 460 users.Salesforce Applications: Sales Cloud, Service Cloud, Pardot, DocuSign, LiveAgent, InsideSales, LinkedIn, Data Loader, Dupe Blocker, Data.com; People Import, Geopointe, S-Docs, Xactly Incent, inContact, GoToAssist, Runzheimer, VisualForce, Jitterbit, box, RainKing From April 2014 to November 2014 (8 months) Greater Salt Lake City AreaSenior Business Systems Analyst @ Extra Space Storage Inc. Responsible for elicitation and translation of business and technical requirements into system and software specifications. Document and model business processes. Create test plans and oversee functional testing of new applications. Evaluate and recommend IT software-based solutions. Create training documentation. Facilitate Business Analysis Center of Excellence. Salesforce.com admin including development of applications, reporting and KPI dashboards.• Upgraded and transformed business capabilities, processes and systems, including areas of Operations, Accounting, HR, Customer Service and Support, Call Center, Marketing, Help Desk, Project and Release Management, Risk and Claims Management, Facility Servicing, and Internal Audit• Drove triple-digit ROI on cloud based applications in first 6 months leading to out-performance of competition in both technological advancements and on Wall Street.• Spearheaded project working with 12 business analysts and developers to deploy CRM to 2,500 users including call center. From September 2005 to February 2013 (7 years 6 months) Salesforce Solution Architect @ Synaptic Advisory Partners Salesforce Program Director @ CN Solutions Group Responsible for managing a highly successful team of consultants delivering Salesforce consulting, system architecture and configuration, org admin services, and full implementations. From October 2018 to November 2020 (2 years 2 months) Salt Lake City, Utah