Kory Jensen's Email Addresses & Phone Numbers

Sr. Manager, Infrastructure Solutions @ AAA Northern California, Nevada & Utah Assembled and led a team of 25+ employees/contractors to provide infrastructure architecture, planning, design, engineering, DR and deployment of technology supporting the network, midrange server, storage and voice infrastructure towers of AAA, ACA and its partners. Implemented an IT Operational Services management model that takes a...

Sr. Manager, Infrastructure Solutions @ AAA Northern California, Nevada & Utah Assembled and led a team of 25+ employees/contractors to provide infrastructure architecture, planning, design, engineering, DR and deployment of technology supporting the network, midrange server, storage and voice infrastructure towers of AAA, ACA and its partners. Implemented an IT Operational Services management model that takes a cross-functional approach to managing work demand and budget, along with facilitating the response and closure of open audit findings assigned to IT Operational Services. Led the business operations for IT Operational Services (annual budget of $74M); created tools and introduced process discipline which did not exist within the organization that allowed for business data collection, reporting and analysis of monthly operational spend; led the operational planning effort to reduce the operational spend 13% from 2007 to 2008—these efforts contributed $8M annual savings. From July 2006 to April 2009 (2 years 10 months) Account Executive @ Lucent Technologies Designed/sold voice communications solutions for small businesses in the North San Francisco Bay Area. From May 1997 to March 1998 (11 months) SVP, IT Infrastructure & Operations @ Selective Insurance Organizational Strategy Development & Execution – Assessed the current state of the IT Infrastructure & Operations department and performed a SWOT analysis that shaped the foundation for a multi-year strategy to achieve Operational Excellence. Over 125 technical services were assessed against their respective “People, Processes & Technologies” and over 500 “Go-to-Green” actions were defined, inventoried, prioritized and planned.Enhanced Audio/Web Conferencing Capability – Aligned with our digital mission of providing any content, anywhere, on any device, deployed a robust audio/video conferencing/content sharing platform to deliver enhanced collaboration capabilities internally and externally to the organization. Reduced third-party audio conferencing expenses by 90%.Live Video Casting – To improve employee and external stakeholder engagement, delivered a live video casting service to enable employees and external stakeholders to view and be a part of corporate events in real time.Rapid, Self-Service VDI Provisioning – To provide developers the ability to work more efficiently, deployed a self-service portal for developers to request and obtain VDIs. Reduced provisioning times from 5 days to 5-10 minutes.Hybrid Cloud Strategy Development & Execution – Sponsored the development of an Infrastructure Cloud Strategy to deliver the foundation to deploy hybrid IaaS and PaaS capabilities to support bi-modal IT leveraging vRA. Identified commodity solutions for SaaS delivery and migrated enterprise email and ITSM to the public cloud.IT Service Management Improvement – Developed and initiated an ITSM improvement program to raise the overall maturity and effectiveness of IT’s processes to increase change quality, reduce MTTR and improve overall systems stability. Deployed an IT Service Catalog to allow customers to quickly request services, obtain updates on ticket status and obtain self-help through KBAs without having to contact the IT Service Desk. From June 2014 to May 2018 (4 years) Branchville, NJVice President, IT Operations @ CSAA Insurance Group Provided the overall leadership and strategic vision for the IT Operations organization engaged in the management and ongoing support of CSAA IG's IT operational and infrastructure environment. Core functional areas included: infrastructure architecture & engineering, operations center, production control, systems management & monitoring, service management and end-user computing. Partnered closely with IT peers and Enterprise Business Leaders in the delivery of a stable, robust and cost-effective computing platform. Responsible for the creation, definition and streamlining of new and existing operations models, processes and procedures leveraging industry practices (ITIL).Provided program leadership for any and all projects containing infrastructure and operational requirements as well as future projects necessary to sustain efficient IT operations. Reported to the CIO. Led a senior IT staff of seven direct reports and 375+ employees/contractors. Managed an annual operational budget of over $100M in capital and expense. From April 2010 to June 2014 (4 years 3 months) Glendale, AZDirector, Data Center Services @ CSAA Insurance Group Chosen by the AAA CIO as the senior IT leader to develop and deliver the Infrastructure Stabilization Program, a comprehensive data center consolidation effort to build two data centers, consolidate six sites into the two new facilities and develop an operational model to sustain the environment. The initiative was conducted over 30 months at a project value of $38M. Concurrently, responsible for the operation of AAA’s data center environment across six facilities in three states. From April 2009 to April 2010 (1 year 1 month) Program Manager @ California State Automobile Association (AAA) Selected Major Programs/Strategic Projects:• IT HQ Relocation – Delivered, on time and on budget ($6.5M) the IT infrastructure for the new IT HQ, NOC and IT Service Center with the capacity to support over 600 employees/contractors.• Contact Center Deployment – Delivered, on time and on budget ($10.5M), all IT-related aspects of the design and build-out of the Membership/Insurance Services call center within the new IT HQ in Glendale, AZ with the capacity to support 675 agents and administrative staff.• MPLS Migration – Delivered, on time and on budget ($3.7M) the migration of 119 sites from an ATM/FR PVC-meshed core network to MPLS and set the foundation for the future VoIP rollout—this resulted in $500K in annual savings• VoIP Upgrade Program – Delivered, on time and on budget ($3.2M), a major upgrade to the AAA WAN backbone, LAN switching architecture and facilities infrastructure to support POE for VoIP. From March 2004 to July 2006 (2 years 5 months) Sr. Program Manager @ Cable & Wireless Projects and assignments were based upon the integration of the Digital Island network and customers into the C&W network, along with the rationalization and the optimization of existing systems and networks.Selected Accomplishments:• Network Integration/Rationalization Program – Successfully drove the reduction in the Digital Island monthly network operational expense from $3.1M to $1.2M per month—this resulted in $23M in annual savings.• Data Center Integration – Successfully integrated four Digital Island data centers in three continents into C&W—in conjunction with Change Management—all network activities were conducted during major maintenance windows resulting in no service disruptions outside the windows.• Cisco Router Optimization – Successfully delivered optimization project for C&W’s customer access router infrastructure; migrated 969 customers and decommissioned 106 Cisco 7507s from the environment—this resulted in > $1M in annual maintenance savings. From October 2001 to March 2004 (2 years 6 months) Senior Global Network Engineer/Project Manager @ Digital Island Responsible for the design, negotiation, financial analysis, implementation, migration, provisioning and capacity management of Digital Island’s carrier-provided backbone throughout Europe, Latin America and Asia leveraging 60 of the world’s major service providers in over 20 countries.Selected Accomplishments:• SDH Ring Builds/DC Build Outs – Delivered the design, financial analysis, price negotiation and implementation of two private STM-16 metro rings in London and of two private STM-16 metro rings in Frankfurt.• European Backbone Expansion – Expanded Digital Island’s backbone by 400 percent across Europe. • Latin America Network Expansion – Worked closely with Brazil’s largest telecom provider to increase DI’s IP transit by 1,000% to support Microsoft’s regional download requirements for IE5.5. • OC-192 DWDM Ring Build – Delivered the design, negotiation and implementation of a private metro OC-192 DWDM ring in San Jose, CA From June 2000 to October 2001 (1 year 5 months) Systems Engineer /Contractor (Project Manager) @ Bank of America Member of Bank of America’s SONET Team. Responsible for the design, implementation, migration and management of 60+ SONET rings throughout the US. Carrier relations with AT&T, Bell Atlantic, Alltel, Bell South, GTE, Sprint, USWest and MCI WorldCom. Selected Accomplishment:• Network Migration – Migrated several 100 data/voice circuits from public access facilities to the private Portland SONET ring. From November 1999 to June 2000 (8 months) Telecommunications Analyst (Project Manager) @ North American Mortgage Company Responsible for the design, implementation and support of the voice and data communications of 100+ branches. First-ever recipient of NAMCo “Pride Award/Bonus” in Network Services Department.Selected Accomplishment:• Mortgage Processing Center Relocations – Drove the office relocation of two large processing centers in Northern Virginia and Long Island encompassing over 400 workstations; Worked closely with Operations, Real Estate, Network Providers, Structured Cabling Contractors and support personnel to relocate the offices over separate weekends without any downtime during normal business hours; supervised the installation of new Lucent DEFINITY PROLOGIX switches at each location, along with the structured cabling, WAN connectivity, LAN installation and workstation setup. From March 1998 to June 1999 (1 year 4 months) Global Head | Digital Workplace Services | GTO @ Vanguard Responsible for delivering and supporting the productivity, communications and collaboration technology solutions that enable Vanguard crew to support its 30 million clients around the world. Accountable for the core endpoint, mobility, collaboration and voice communications services, from ideation to retirement. Provide ongoing support to end users through global service desk and operations, while introducing new capabilities focused on the digital crew experience via an innovation lab. Malvern, Pennsylvania