Results-oriented professional with a commitment to customer service on all levels; I have a true passion for helping people. My diverse background has allowed me to work with a wide array of people styles and personalities and has given me the ability to adapt my own style to meet the needs of my audience. I find that
Results-oriented professional with a commitment to customer service on all levels; I have a true passion for helping people. My diverse background has allowed me to work with a wide array of people styles and personalities and has given me the ability to adapt my own style to meet the needs of my audience. I find that my experience in customer service, account management, and sales provides a solid foundation for success in a variety of industries. I love thinking outside the box and creating innovative systems for myself and my team that improve efficiency, productivity, and profitability. I focus my efforts on always working smarter, not harder.
Senior Regional Manager, Franchise Operations @ From June 2015 to Present (7 months) Greater Seattle AreaFranchise Business Consultant @ Provide store operational support and business consulting to franchise partners and store managers in Washington, Oregon, and Alaska. Responsibilities include driving same store sales comps and portfolio growth; acting as a liaison between franchise partners and the Corporate Headquarters; and protecting brand integrity by conducting regular Operational Surveys. Additional duties include developing customized annual goals with franchise partners; implementing new corporate initiatives; acting as a brand ambassador at systemwide events; and assisting with training and development programs for key crew members. From May 2010 to Present (5 years 8 months) Account Executive @ Outside business-to-business sales. Responsibilities included meeting monthly, quarterly, and yearly sales goals; protecting, growing, and managing a geographic territory; providing the highest level of customer service and training to customers and end users; maintaining cooperative working relationships with all necessary departments to ensure sales were generated and processed efficiently to achieve customer satisfaction. From June 2008 to May 2010 (2 years) Real Estate Professional @ Residential real estate sales and office management. Responsibilities included providing excellent customer service to buyers and sellers; showing properties through private showings and open houses; managing an office of up to four people; developing and executing a marketing plan to increase our overall company awareness through both traditional and web-based outlets; database and contact management. From July 2003 to July 2008 (5 years 1 month)
B.A., Business Administration, Communication @ University of Washington From 2001 to 2004 Kira Shultz is skilled in: Franchise Consulting, Service Operations, Customer Service, Training & Development, Account Management, Sales, Marketing, ServSafe Food Protection Manager Certification, ServSafe, Food, Employee Training, Franchising, Retail, Leadership Development, Management