Sparklight
Greater Phoenix Area
Senior Director Customer Operations @ Senior Director of Customer Operations @ From April 2014 to Present (1 year 9 months) Phoenix, Arizona AreaDirector Customer Service Strategy @ Customer service process flow, Smartly consistent business practices as related to customer service, reduction of CPX. Projects include creating self service applications for company web site, Intergration of new IVR...
Senior Director Customer Operations @ Senior Director of Customer Operations @ From April 2014 to Present (1 year 9 months) Phoenix, Arizona AreaDirector Customer Service Strategy @ Customer service process flow, Smartly consistent business practices as related to customer service, reduction of CPX. Projects include creating self service applications for company web site, Intergration of new IVR and restructure collections process. From March 2009 to April 2014 (5 years 2 months) General Manager @ From August 2005 to March 2009 (3 years 8 months) Office Manager @ From October 2004 to August 2005 (11 months) Network Operations Manager @ From April 1996 to December 2003 (7 years 9 months) Network Operations Supervisor @ From March 1995 to April 1996 (1 year 2 months) MBA, Technology Management @ University of Phoenix From 1999 to 2001 BS, Hospitality Management @ Northern Arizona University From 1990 to 1994 Advanced Diploma, General Studies @ Apollo High School From 1985 to 1989 CCLMelvin E. Sine Kimberly Gibson is skilled in: Operations Management, Forecasting, Strategic Planning, Change Management, Workforce Management, Customer Service, Process Improvement, Budgeting, Team Building, Performance Management, Call Center, Coaching, Business Strategy, Negotiation, Six Sigma Greenbelt
Cable ONE
Senior Director Customer Operations
Cable ONE
Senior Director of Customer Operations
April 2014 to Present
Phoenix, Arizona Area
Cable One
Director Customer Service Strategy
March 2009 to April 2014
Cable One
General Manager
August 2005 to March 2009
Cable One
Office Manager
October 2004 to August 2005
Qwest Communications
Network Operations Manager
April 1996 to December 2003
Qwest Communications
Network Operations Supervisor
March 1995 to April 1996
What company does Kimberly Gibson work for?
Kimberly Gibson works for Cable ONE
What is Kimberly Gibson's role at Cable ONE?
Kimberly Gibson is Senior Director Customer Operations
What industry does Kimberly Gibson work in?
Kimberly Gibson works in the Internet industry.
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