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Kim Hammond

Director of Total Customer Experience @ Verizon

Kim Hammond Contact Details

Greater New York City Area
Director of Total Customer Experience @ Verizon
National Director of Client Experience and Engagement @ Quality Technology Services
Global Client Engagement and Client Experience Lead @ CenturyLink Enterprise
@ St. Margarets

My professional focus is making organizations more competitive through a differentiated customer experience strategy. As Head of Customer Experience Strategy for Verizon, I am responsible for the development and leadership of Verizon’s unified customer experience strategy that delivers against the brand experience objectives, deepens the relationship with the customer, and maximizing the productivity of the entire experience. 

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