Kevin Takeda's Email

I am a network and server technician who practices a philosophy of continuous improvement. My objective is to create scalable and efficient professional systems for my clients. My current academic goal is my Microsoft Certified Solutions Expert certification for server infrastructure. I will then be pursuing a certification in Microsoft Exchange and collaboration which would confer a Microsoft Certified Solutions Master designation.

Support Technician @ Working with the Exova IT team has placed me with a group of individuals who maintain support for locations all across North America. Orchestrating deployment of hardware agnostic images, aided by PowerShell scripting to minimize risk of human error in configuration to domain standards. Providing first and second level support to locations with the above noted scope. From November 2014 to Present (1 year) Mississauga, ONSystems Engineer @ My work with Telecom placed me at enterprise institutions to work on large scale projects in addition to providing support. Periodically providing vacation relief for on-site technicians who are on their own long term assignments, I have continued to hone skills which allow me to adapt to both the technical and personal dynamics of different corporations. I have assisted with a large scale operating system and data migration coordinated via Microsoft System Center Configuration Manager (SCCM) and direct personal contact. In addition, I have provided first and second level corporate IT staff augmentation in varying roles at multiple clients. From June 2013 to October 2014 (1 year 5 months) Burlington, ONNetwork Technician @ As a network field technician, I was responsible for the design and maintenance of small to medium corporate networks. I acted as the lead technician for several types of offices including manufacturing, law enforcement and medicine. When not working on projects, my work varied greatly, ranging from preventative checks to the implementation of new hardware and software as well as emergency repairs on workstations, servers and their respective applications. From July 2011 to June 2013 (2 years) Ancaster, ONService Coordinator @ As service coordinator, I lead a team of contracted IT technicians with varying specialties. I was responsible for the daily functions, transactions and client relations of the department. Our projects included corporate and government deployments, implementations of new client networks, software repairs, hardware repair and implementation, warranty work and managed services. From January 2010 to July 2011 (1 year 7 months) Ancaster, ONAssistant Service Coordinator @ Assisting with administering the day to day functions of the service department was my primary responsibility. In so doing, I took over optimized several processes to streamline workflow within the department. This included client communications, contractual bookings, reacting to daily incoming service requests and ensuring that assigned tasks were completed. I also assisted with invoicing, filing and assembling documentation to be sent out to clients as well as tier 1 vendors for warranty services rendered. From October 2008 to January 2010 (1 year 4 months) Hamilton, ONBench Technician @ In addition to similar work as performed for Rolling Thunder, I worked with greater focus on remote support and laptop repair. I was assigned to remote work to repair minor network, Active Directory and client workstation issues. I also obtained certifications from tier 1 manufacturers such as HP and Toshiba in order to facilitate warranty work. From September 2007 to October 2008 (1 year 2 months) Hamilton, ONBench Technician @ I performed break/fix repairs on both tier 1 and whitebox systems. I also built customized systems as specified by client requirements. My daily work additionally included systems assessment, replacement of components, recovery of lost data, repair of client applications and system migrations. From October 2006 to July 2007 (10 months) Hamilton, ONIS&T Administrator (Contract) @ My responsibility was to provide client systems support for over 200 locations nation-wide. I was primarily engaged in remote support for clerical and accounting programs, e-mail client issues and general OS failures. As an administrator at head office, I would work on projects such as a national inventory of hardware assets. In addition, I'd receive systems with larger issues for re-imaging and return. I represented the Canadian office on a committee for client systems security. From June 2004 to July 2005 (1 year 2 months) Burlington, ON

Network & Internet Security Specialist, Computer networking, hardware support, software support @ Everest College From 2003 to 2004 Kevin Takeda is skilled in: Customer Service, Network Administration, Windows, Troubleshooting, Microsoft Office, Computer Hardware, Active Directory, Windows 7, Microsoft Excel, Microsoft Word, Outlook, Operating Systems, Account Management, PowerPoint, Project Management, Virtualization, Data Center, IT Management, Microsoft Certified..., Hyper-V, Windows Server, VMware ESX, Disaster Recovery, Cisco Technologies, DNS, Microsoft Exchange, Cloud Computing, HP, VMware, Group Policy, Network Security, IT Operations, IT Service Management, Blackberry Enterprise..., Hardware, Firewalls, SAN, Servers, Backup Exec, Managed Services, Network Design, Networking, Workstations, Storage Area Networks, DHCP, Business Continuity, Storage, Software Installation, Software Documentation, VPN