PROFILE:
Dedicated professional with extensive experience across the areas of people management, strategy formation and delivery, restructuring and outsourcing, in addition to business change & transformation. Proven capability delivering significant cost savings and ability to turn around failing projects/programmes.
Key Skills:
• Team leadership, development and coaching • Senior stakeholder management
• Project/Programme definition and delivery • Cost reduction/avoidance and budget management
• Influencing, negotiation and collaboration • Business change and transformation
Career Highlights:
• Transformation, consolidation, restructuring and outsourcing of back office services.
• Introduction of formal project framework(s), including definition and delivery of bespoke tools/trackers.
• Portfolio definition of Energy Renewables Directorate and associated governance framework.
• Cost reductions in excess of £20m direct and £35m indirect over my tenure at the Co-operative Group.
• Operational, programme management and leadership of large teams (in excess of 120 individuals).
Programme Manager - Retail Separation @ From September 2015 to Present (3 months) Brighton, United KingdomProgramme Manager - Business Change @ Accountable for the definition, development and delivery of strategic and tactical business change initiatives, in addition to recovery of failing programmes as identified.
Key Achievements:
• Recovered the business’ Integrated Planning programme by defining the target model/blueprint, driving senior stakeholder support for the outcomes and determining the roadmap for delivery.
• Shaped the Business Services strategy in response to Market Reform within the Water Industry, supporting the Directors and Heads of Change in defining the roadmap and target operating model for delivery by April 2017.
• Facilitated and shaped the development of a strategic Energy business, resulting in a portfolio pipeline of circa £20m over 18 months and £180m over five years, through the definition and delivery of a new interim operating model and a 5-year roadmap.
• Introduced a bespoke project delivery and reporting framework in line with APM standards for regulated and non-regulated businesses.
• Championed the alignment with programmes/portfolios outside of immediate area of accountability, resulting in smarter prioritisation of workload/investment, delivering improved ROI.
• Team management of Senior Project Managers, Business Analysts and programme management of Energy Managers and SME’s.
• Delivered a tactical recovery of central PMO service provision and shaped the definition of an 18-month evolution plan and strategic service model.
Note: from the period of Dec 12 – Aug 13, due to ill health within the family, I was actively taking care of my parents who are now settled within residential care. From September 2013 to September 2015 (2 years 1 month) Programme Manager @ Responsible for the delivery of a document transformation programme for trading and Banking teams, migrating to the Co-operative new head office, 1 Angel Square.
Key Achievements:
• Defined and delivered a strategic document management programme and associated governance; delivering cleanse & categorisation activity and roll-out of digital mail/backscanning solutions, to circa 3,000 head office users (phase I).
• Led Executive Board engagement, establishing a Steering Group and Programme Board to govern programme delivery.
• Effective management of programme budget (£2.7m) and contributed to/accountable for all business cases, funding ongoing development and roll-out of phase I solutions to Manchester Campus.
• Completion of cleanse activities resulting in a 75% reduction in legacy paper and alignment of storage across 1 Angel Square resulting in an average of 40% reduction in storage dependencies.
• Developed and delivered a ‘tool kit’ to support rollout to Manchester Campus and successfully transitioned the programme to 3rd party provider, with all programme objectives and KPI’s delivered ahead of plan.
• Actively engaged with external bodies to exploit PR opportunities for positive recognition of the programme and the Co-operative business.
Supporting information can be found at:
http://www.swisspostsolutions.com/unitedkingdom/uk-sps-home/uk-sps-leveraging-corporate-information/uk-sps-case-studies-li/uk-sps-case-study-co-operative-group.pdf
http://www.swisspostsolutions.com/unitedkingdom/uk-sps-home/uk-sps-about-us/uk-sps-media/uk-sps-media-press-clipping/sps-2012-01-pfm-co-op-article.pdf
http://www.slideshare.net/SwissPostSolutions/the-cooperative-groups-digital-transformation-project-with-swiss-post-solutions-sps From July 2012 to November 2012 (5 months) Manchester, United KingdomMigration Manager - 1 Angel Square @ Workstream Leader for the Facilities Management Shared Services functions, accountable for building readiness and for the migration of trading and Banking colleagues from legacy buildings to 1 Angel Square.
Key Achievements:
• Designed and delivered a Show Suite environment to significantly enhance colleague engagement/readiness for 1 Angel Square.
• Defined and embedded a migration roadmap incorporating fit out activity, building mobilisation and colleague engagement/migration, to assure the Executive Board of business readiness.
• Accountable for all programme management and governance activities for the FMSS workstream, incorporating all soft services and building management systems, landscaping etc.
• Led cross-functional working groups to develop target service models, including operating policies and service levels and assisted with the appointment of new contractors.
• Established and participated in supplier site orientations for 1 Angel Square. From December 2011 to July 2012 (8 months) Manchester, United KingdomProgramme Manager - Capital and Minor Works @ Accountable for the delivery of capital, minor works and business programmes activity through a team of specialist Project Managers, across Major and Minor Occupancies and Bank Branch Network for trading, Banking and Insurance businesses.
Key Achievements:
Defined new service model for Office Services team and led outsourcing (40 heads) to a specialist incumbent, delivering headcount savings in excess of 20% over 18 months.
Implemented project management framework, significantly improving portfolio governance, customer experience, increasing number of projects successfully delivered by 50% pa and demonstrating cost avoidances in excess of £800k pa.
Concluded the integration of Somerfield and Britannia businesses into projects portfolio, rationalising and consolidating onto a single delivery pipeline.
Achieved winner’s status in 2010 and 2011 BIFM annual awards, for best in class service provision within the Facilities Industry. From October 2009 to February 2012 (2 years 5 months) Manchester, United KingdomProject Manager - Workplace & Environment (seconded) @ Responsible for the design of central services within the Co-operative new head office and development of a document strategy to enable greater efficiencies across the business.
Key achievements:
Concluded the design of back of house and front of house service areas for the new head office building.
Developed a document strategy in partnership with I.S. functions and specialist 3rd party providers, in line with Flexible Working dependencies.
Gained Executive sponsorship of document lifecycle programme through formal presentations to the Executive Board and key stakeholders.
Defined and introduced a Records Management Policy and Retention Schedules, in partnership with Legal and Data Protection teams.
Introduced multi-functional device (MFD) technology delivering savings in excess of £600k pa. From January 2009 to October 2009 (10 months) Manchester, United KingdomOffice Services Manager @ Responsible for managing the Office Services function across the trading and Banking Major and Minor Occupancy estate.
Key achievements:
Restructured the Office Services function and Exec Driver service, delivering savings in excess of £180k pa.
Renegotiated archive storage contract delivering savings in excess of £200k pa.
Consolidated the Reception & Switchboard operations into a combined function.
Led business stakeholder engagement (trading businesses) for the introduction of UK Mail, delivering savings in excess of £4m pa. From January 2008 to January 2009 (1 year 1 month) Manchester, United KingdomHelp Desk Manager @ Responsible for providing Help Desk, Finance and Supplier Management services to 3,500 branches, stores and Major occupancies throughout the UK.
Key achievements:
Developed and delivered a central Help Desk service for all reactive, planned and strategic building related works.
Introduced key MI reporting, demonstrating improved service delivery within strict cost parameters.
Introduced a supplier management team to actively monitor supplier performance and a Facilities Finance function to enable purchase and capital order provision.
Introduced formal performance appraisals, team development and communications across teams within Manchester and Glasgow locations. From January 2007 to January 2008 (1 year 1 month) Manchester, United KingdomUnit Manager - Client Support @ Responsible for managing the mail and parcels functions across the trading and Banking Major and Minor Occupancy estate.
Key achievements:
Delivered annual savings of over £1m pa through the creation of a Central Mail Services Hub and design/introduction of a Central Digital Print facility.
Led business stakeholder engagement (trading businesses) relating to pan-Group courier and print purchasing.
Enhanced service delivery through business case justifications and integrated medium-large Retail acquisitions into established service provision. From October 2001 to January 2007 (5 years 4 months) Manchester, United KingdomAdministration Services Manager (the Kellogg Company) @ Responsible for the management of the office support function at the Kellogg European Headquarters and 2 manufacturing locations in the UK.
Key achievements:
Introduced Company-wide communications directory.
Led single sourcing stationery contract enabling savings of over £125k pa.
Introduced work monitoring tools and cross-function/site working, enabling improved allocation of resources and reduced reliance upon contract staff.
Extended established services to wider estate. From January 1990 to October 2001 (11 years 10 months) Manchester, United Kingdom
The Knowledge Academy From 2013 to 2013 Xaverian VIth Form College From 1988 to 1989 St. Mary's R.C. Secondary From 1983 to 1988 Kevin Foley is skilled in: Stakeholder Management, Change Management, Team Leadership, Performance Management, Vendor Management, Operations Management, Team Management, Project Delivery, Business Process Improvement, Process Improvement, Outsourcing, Human Resources, Programme Management, Project Management, Presentations