Program Manager @ • Led the launch of an ID verification program; coordinated with Product, Marketing Customer Support and a third party vendor to ensure successful rollout; established KPIs for a quantitative test and analyzed results with SQL. • Analyzed suspension rates and user personas to reengineer our collusion detection process; reduced resumption rate by 54%. • Collaborated with Analytics team to determine opportunity in the new user onboarding flow to improve marketplace quality; created an actionable plan with deliverables, milestones, and risks to ensure successful execution. From May 2015 to Present (8 months) Trust & Safety Program Analyst @ From March 2015 to Present (10 months) Senior Consultant @ • Managed and led SaaS implementations of project management software. Translated clients’ business needs into software-driven processes through custom workflows, reports and metadata. Developed functional requirements for integrations between software and third party applications using various communication methods (file transfer, web service) and languages (PowerShell, XML). • Performed analysis on clients’ project management data providing insight and process recommendations based on findings. • Established client engagement strategy, analyzed user behavior and created engaging content. Created client satisfaction surveys and analyzed results. From March 2013 to October 2014 (1 year 8 months) Consultant @ • Led the design and rollout of several product features as a Product Owner, collaborating with Engineering, Marketing and Executive teams. • Served as dedicated Customer Success Manager to largest clients. Led roadmap meetings with key stakeholders to define goals and ensure progress and managed monthly development sprints. • Analyzed internal processes (e.g. new feature requests, implementation projects, new client onboarding) and provided recommendations and collateral updates. From April 2012 to March 2013 (1 year) Analyst @ • Developed technical requirements for business intelligence (BI) reports and other software features. • Supported QA team in testing releases and installs. • First service team member to be certified by the sales team to provide demonstrations to prospects; supported sales team by completing RFI documents and developing requirements/demonstration scripts. From November 2010 to April 2012 (1 year 6 months) Public Service Agent @ From September 2009 to June 2010 (10 months) Greater Los Angeles Area

B.S., Applied Mathematics, 3.5 GPA @ University of California, Los Angeles Kelly Routh is skilled in: Analysis, Business Analysis, Business Intelligence, Project Portfolio Management, Project Management, Agile Methodologies, Software Project Management, PMO, Requirements Gathering, Requirements Analysis, Business Process, Program Management, Integration, CAPM, Data Analysis