Artificial Intelligence Customer Service Agent Shortlisted 2015 V3 Technology Awards Winner of Best Agile Programme/Project Manager - 2010 UK Agile Awards Winner of Best Agile Tool - 2010 UK Agile Awards ( Fitnium ) Winner of Most Engaged Senior Manager - 2010 UK Agile Awards Shortlisted for Most Valuable Agile Player (UK) - 2011 UK Agile Awards Nominated for Best Agile Coach - 2012 UK Agile Awards Nominated for Most Valuable Agile Player (UK) - 2012 UK Agile Awards My profile used to say that I was an Independent Agile Coach, but with agile becoming such as buzzword and the fact that I've come to realise that I use just as much experience from my pre-agile days in coaching teams to deliver great software Practised in the dark arts of Agile, Extreme, RUP & Prince, using pragmatic approach to the choice of methodology. Strong development management experience gained managing teams up to 80 people within programmes in excess of £80+ million budgets. Been through the wringer with VC's ( and survived ) and successfully managed post dot.com organisations. Significant hands on experience in all major environments which enables effective communication both at a technical developer, managerial and board level. Author of Fitnium an award winning open source tool for automated functional acceptance tests. ( Just to prove that even as a manager I try and stay a little bit technical ) Specialties: Development team coaching, mentoring, training and support gained during successful enablements with some of the UK's largest organisations; Sky, BT, HBOS & Tesco Successfully worked with a variety of Agile techniques. Trained and experienced in a wide range of delivery techniques including Agile, XP, Scrum, DSDM, RUP and Prince 2. Experience of working in a wide range of markets including Finance ( Bonds/Back Office ), Telecoms ( Provisioning, Digital TV, LLU ), Media and Internet Gambling.

Head of Digital Retail @ A chance to focus on my true passion of all things digital and build the greatest online platform. Exciting times ahead..... One month in and already picking up awards.. From July 2015 to Present (6 months) Head of Software Development @ Responsible for the delivery of game changing utilities software supporting the business through innovation and agile delivery techniques. Recruiting, managing and mentoring a team of 70+ engineers spread across Warwick, Coventry and London including establishing off shore relationships to support rapid growth. Accountable for the delivery of front and back office systems supporting rapid growth of one of the best Utility Companies in the UK with over 800% growth in customer numbers in 3 years Amongst many things responsible for web platform which was voted No 1 Utilities Website 2014, as well as and mobile platform which consistently rates 4-5 stars on Apple, Google and Amazon stores Researched, designed and delivered the first use of Artificial Intelligence ( NLP ) which had a major impact on customer contact resolution saving circa £5m per year. Lead and deliver Research & Development function, ensuring latest technology and ideas are evaluated for business benefit and mapping out their delivery into the business. From March 2012 to July 2015 (3 years 5 months) IT Programme Manager @ Orignally brought in to take over failing BSS development project. Which was successfully delivered to live using pragmatic agile methods, close team support and team coaching. Continued to evolve the product through a number of iterations. Worked with several 3rd party suppliers ( offshore and onshore ) to ensure quality deliverables through the use of best practice/agile techniques where possible. Regular visits to Indian teams in Chennai to provide support, guidance and ensure delivery. Currently responsible for establishing agile focused IT delivery function for new eCommerce project. From February 2010 to March 2012 (2 years 2 months) Owner/Director @ Agile Coaching/Mentoring, Development Mangement, Project Management, Programme Management. Nominated for Most Valuable Agile Player (UK) - 2011 UK Agile Awards Winner of Best Agile Programme/Project Manager - 2010 UK Agile Awards Author of Fitnium, winner of Best Agile Tool - 2010 UK Agile Awards From March 2003 to March 2012 (9 years 1 month) Editor-In-Chief @ Created The Agile Radar to firstly syndicate as much as possible that is great and good within the overall agile landscape, with a view to introduce original content, interviews and profiles of all the major players within the agile world From October 2011 to January 2012 (4 months) Programme Delivery Manager @ Recalled to help recover failed SOA and CRM project and provide technical audit to senior management. Implemented remedial actions including review and re-scope of project objectives, restructuring of analysis, design, development and test teams around delivery, and targeted pain points in the delivery process. Worked with senior management to put in place realistic delivery roadmap. Asked to continue fulltime as delivery manager for all Business Applications From 2008 to 2009 (1 year) Associate Agile Coach @ Agile Coach, currently working at HBOS across variety of projects and sites coaching 4 distinct teams through their initial steps in Agile delivery. Past gigs include introducing automated customer acceptance testing at BT and and setting up a full agile development process for a major CRM project at BSkyB From February 2008 to August 2008 (7 months) Programme Development Manager @ After setting up a from scratch a full scale integration and deployment function to support a scary mix of Agile and RUP based in house and outsourced development teams, moved on to head of the overall Development approach for next generation systems. From November 2006 to January 2008 (1 year 3 months) Delivery Manager @ Delivery manager responsible for CRM and Legacy Integration projects. Unfortunately the project never really got started, so ended up helping out around the organisation with their initial adoption of Agile techniques. Used basic sprint planning and iterative techiques along with early stage TDD to show how to improve quality and increase business buy in From July 2006 to November 2006 (5 months) Project Manager, LLU Provisioning Systems @ Leading the rapid development of Broadband Bulk Migrations to support AOL move of million+ customers to their own Broadband Local Loop. We are as eXtreme as it gets, because that's what is needed to meet eXtreme deadlines !!! From July 2005 to July 2006 (1 year 1 month) Development Manager @ Development manager responsible for the build and release of LCH.Clearnet Generic Clearing System. A huge roller coaster of a project destined to bring about fundamental changes in the Clearing industry !! From December 2003 to July 2005 (1 year 8 months) Development Manager @ Working on site with a major global energy provider to design and deliver major Tibco based messaging platform supporting their core trading platform. From May 2003 to December 2003 (8 months) VP of Engineering @ Responsible for the development of new OSS provisioning system for Broadband, Digital TV, ISP and VoIP markets. Deployed successfully in C&W, ATT, TWC & UPC, significantly increasing customer retention Project & Programme manager a range of deployments in UK, Europe and the US using a combination of Rational Unified Process ( RUP )/Agile and Prince 2. Successfully deployed the first Pan-European Digital TV provisioning platform supporting both Microsoft TV and Liberate Responsible for organising the complete re-architecture of existing platform within J2EE. Established and managed teams of specialist software development engineers Personally responsible for growing 3 man team to 50 staff and budget of 9 million US dollars Initiated range of technical partnerships with various third party vendors Increased global sales by formulation of strategies for new system applications Performed Project and Product Management roles to co-ordinate development Jacobs Rimell won sales in excess of $38 million in its last 3 years, of which the CEO ( now CTO ) stated I played a significant part in winning. Early adoption of Agile development techniques and practises rapidly reduced product development cycles. From November 1997 to March 2003 (5 years 5 months)

BSc (Hons) Computer Science, Distributed Systems, Artificial Intelligence, Computer Graphics, Satellite Imagery @ University of Bradford From 1986 to 1989 Keith Sterling is skilled in: Scrum, DSDM, Mentoring, XP, Digital TV, LLU, Agile, RUP, Extreme Programming, Agile Project Management, TDD, Software Development, SDLC, Software Project Management, Program Management