Accomplished engineering leader with demonstrated success of developing and leading a global service organization with a strong focus on customer satisfaction and operational excellence. I have worked across a broad spectrum of roles in my career and have extensive experience supporting enterprise systems and networks. I have a passion for new technologies as well as automation and cloud service platforms.

Manager of DevIT Operations @ Lead of the DevIT Operations team that provides services and support to the Security Technology Group. Support the infrastructure and users of 45 Development and Test Labs across 12 sites around the world. From August 2012 to Present (3 years 1 month) Greater Boston AreaSr. Security Escalation Engineer @ Responsible for troubleshooting complex issues in customer environments involving Cisco's security and remote access products. Most notably Cisco NAC, Integrated Services Engine, and Anyconnect Secure Mobility Client. From February 2010 to August 2012 (2 years 7 months) Secure Access and Mobility BUNetwork Engineer/Team Lead @ Team Lead/Network Engineer focused on leading an IT service group responsible for mission critical support for business crucial applications, hosts, and services. Maintenance of the core backbone network. On-Call rotation for mission critical support. Hosting of production VMware farm as well as all major production services offered to the business unit. From May 2005 to February 2010 (4 years 10 months) Collaboration Business Applications BUSystems Administrator @ Responsible for design and administration of the ECE department's servers and services. This included Student/Staff/Faculty and project file storage, e-mail services, Active Directory domains, Unix logins, and account information. Also responsible for the upkeep of the computational servers and applications including: Matlab, Cadence, Maple, HFSS, and NS. From August 2004 to May 2005 (10 months) IT Consultant @ Mobile IT consultant role. From February 2003 to August 2004 (1 year 7 months)

Bachelor's Degree, Management Information Systems @ Worcester Polytechnic Institute From 2004 to 2008 Justin Odom is skilled in: Cisco Technologies, Security, Networking, VMware, IT Leadership, Servers, CatOS, Unix, Active Directory, Network Security, VPN, Troubleshooting, VoIP, Operating Systems, IT Service Management, Linux, Network Architecture, Data Center, Cisco IOS