Justin Odom's Email Addresses & Phone Numbers

📖 Summary

IT Consultant @ Modnets Mobile IT consultant role. From February 2003 to August 2004 (1 year 7 months) Manager of Engineering Infrastructure @ Cisco Led a globally distributed team of 20+ engineers that was responsible for designing and delivering technical solutions within the Security Technologies Group. Delivered and maintained a technology footprint of 25+ R&D Data Centers across 12 sites.Key Accomplishments: • Co-championed the adoption and implementation of the team’s internal cloud and system automation framework. Significantly reduced the manual intervention required from engineers while driving up efficiency of utilization of expensive test devices. • Supported the integration of several acquisitions into the Cisco environment. This included updating processes, systems, and integrating team workflows with minimal disruption to overall engineer productivity.• Worked with stakeholders to drive the standardization of tools across the business unit, including solutions for source code management, project tracking, and collaboration. • Ensured fixed asset and ISO compliance across all sites. Worked with internal and external teams for fixed asset audits and certifications.• Responsible for infrastructure capital review and purchasing. From August 2012 to May 2016 (3 years 10 months) Security Technologies GroupNetwork Engineer/Team Lead @ Cisco Team Lead/Network Engineer focused on leading an IT service group responsible for mission critical support for business crucial applications, hosts, and services. Maintenance of the core backbone network. On-Call rotation for mission critical support. Hosting of production VMware farm as well as all major production services offered to the business unit.Key Accomplishments:• Led a team of five system engineers that provided lab and infrastructure support for engineering 24x7x365. • Reduced customer found defects and enhanced product stability by implementing an Alpha Unified Communication solution used across engineering leveraging the business unit’s latest products. This allowed the identification of defects before they became costly customer escalations. • Reduced the complexity and footprint of Cisco’s Unified Communication offering by leading the first virtualization effort on Cisco UCS-B series prototypes. Reduced an 8000 agent call center from roughly 70 physical servers across 3-4 racks to virtualized instances within a single rack.• Reduced incoming support requests by over 30% by standardizing lab operations and creating a centralized support model that encouraged knowledge sharing and end user empowerment. From May 2005 to February 2010 (4 years 10 months) Collaboration Business Applications BUSystems Administrator @ Worcester Polytechnic Institute Responsible for design and administration of the ECE department's servers and services. This included Student/Staff/Faculty and project file storage, e-mail services, Active Directory domains, Unix logins, and account information. Also responsible for the upkeep of the computational servers and applications including: Matlab, Cadence, Maple, HFSS, and NS. From August 2004 to May 2005 (10 months) Director of Technical Operations & Infrastructure @ Tripadvisor Role expanded to include leading the broader Technical Operations & Production Infrastructure team as well as the DevOps function for tripadvisor.com and affiliates. Mission of the team is to create a stable but flexible global production environment for our internal & external customer base.At a high level, the team is responsible for:• Production Network Design & Security• Cloud Infrastructure Design & Connectivity• Management of Tripadvisor's web presence, including CDNs, Network Providers, various registries• On-Premise Data Centers• Internal Tools & Engineering Support• Vendor Negotiations & Management of Spending Boston, Massachusetts, United StatesAssociate Director, TechOps at SmarterTravel, a TripAdvisor Company @ Tripadvisor Led the SmarterTravel Technical Operations team. Responsible for SmarterTravel's production footprint in both their on-premise data centers as well as within AWS Cloud environment. The team also provided support to engineering groups across the organization. Some notable projects kicked off by the team:AWS Cloud Migration - Migrated the majority of SmarterTravel's functions into AWS. This included driving automation & infrastructure as code methodologies throughout the organization. The framework and design SmarterTravel built would later be adopted by several other teams as Tripadvisor as a template for authentication, orchestration, and connectivity into hybrid cloud environments. Kubernetes Implementation - Team led the design, build, and operation of the k8s clusters running on AWS. As the majority of this was new to SmarterTravel, the team also worked across engineering to help support the containerization of legacy applications, provide training and guidance to engineering, and worked to ensure the continuity of current workflow and processes where possible.Network Redesign & Infrastructure Refresh - While ST was on a migration to the cloud, the legacy environment still needed support & upkeep. Supported a full refresh of our on-prem production environment, including a migration to a leaf & spine network architecture. From November 2017 to March 2019 (1 year 5 months) Boston, Massachusetts, United StatesSr. Security Escalation Engineer @ Cisco Responsible for troubleshooting complex issues in customer environments involving Cisco's security and remote access products. Most notably Cisco NAC, Integrated Services Engine, and Anyconnect Secure Mobility Client.Key Accomplishments:• Represented the business unit on critical customer accounts and escalations. This included managing customer expectations and sentiment, implementing solutions in production networks and ensuring that all the appropriate resources were being utilized to get the customer fully operational.• Served as a subject matter expert and an escalation point for Cisco TAC on the Identity Service Engine, Network Access Control, and Anyconnect/ASA product lines. • Enhanced the quality of ISE and Anyconnect releases by supporting internal Alpha deployments of the products. This enabled engineering to run the latest software on their laptop and mobile devices significantly reducing the number of customer found defects. • Recipient of Cisco’s Pioneer Award for contributions to the development of the Identity Service Engine product. From February 2010 to August 2012 (2 years 7 months) Secure Access and Mobility BUSenior Manager of Global Data Center Infrastructure @ Wayfair Lead the team responsible for the design and delivery of Wayfair's Global Infrastructure footprint. Key Accomplishments:• Built a dynamic team responsible for the design, delivery, and implementation of Wayfair’s global infrastructure.• Oversaw the site-to-site migration of Wayfair’s primary e-commerce environment. Accomplished site transition with zero visible customer impact and no unplanned disruption to the business.• Delivered two greenfield data center builds. Collaborated with internal teams & stakeholders to deliver a cost-effective yet scalable environment to meet the needs of the business. • Developed and maintained key partnerships with vendors, resulting in expedited delivery of service often at a significantly lower overall cost to the business.• Drove the implementation of modern system & asset management toolsets. Provided system configuration information across the Infrastructure teams and also provided Finance capital asset information for quarterly reports and audits.• Growth and Capacity planning. Ensured that the production environment was scaled to not only meet the day to day business needs but peak holiday traffic and unexpected growth events as well.• Collaborated with a variety of teams to ensure SOX and PCI compliance. From May 2016 to November 2017 (1 year 7 months) Boston, MA