Image of Jose Santiago

Jose Santiago

Co-Founder And CTO

Site Reliability Engineering Manager at Google

Greater New York City Area

Section title

Jose Santiago's Email Addresses & Phone Numbers

Jose Santiago's Work Experience

SkyTank Labs

Co-Founder And CTO

April 2013 to November 2014

New Jersey

Persado

Director of Engineering, Enterprise Services

January 2016 to September 2018

Greater New York City Area

Persado

Senior Software Engineer

December 2014 to December 2015

New York, New York

Jose Santiago's Education

New Jersey Institute of Technology

Information Technology, Web Applications Specialization

2006 to 2011

Jose Santiago's Professional Skills Radar Chart

Based on our findings, Jose Santiago is ...

Structured
Critical
Analytical

What's on Jose Santiago's mind?

Based on our findings, Jose Santiago is ...

52% Left Brained
48% Right Brained

Jose Santiago's Estimated Salary Range

About Jose Santiago's Current Company

SkyTank Labs

Creative and Technological Research and Development

Frequently Asked Questions about Jose Santiago

What company does Jose Santiago work for?

Jose Santiago works for SkyTank Labs


What is Jose Santiago's role at SkyTank Labs?

Jose Santiago is Co-Founder And CTO


What is Jose Santiago's personal email address?

Jose Santiago's personal email address is jo****[email protected]


What is Jose Santiago's business email address?

Jose Santiago's business email address is j****[email protected]


What is Jose Santiago's Phone Number?

Jose Santiago's phone (212) ***-*105


What industry does Jose Santiago work in?

Jose Santiago works in the Computer Software industry.


About Jose Santiago

📖 Summary

Co-Founder And CTO @ SkyTank Labs Creative and Technological Research and Development From April 2013 to November 2014 (1 year 8 months) New JerseyDirector of Engineering, Enterprise Services @ Persado • Directly responsible for the leadership of development, sprint planning, deployment, and DevOps requirements for the core applications of Persado’s Enterprise artificial intelligence services.• Interface with QA, Data Science, IT, Operations, and Product teams on a daily basis to manage expectations, clarify user stories, troubleshoot bugs, enhance our infrastructure, and plan future development cycles based on the Product Roadmap.• Successfully deliver a steady cycle of 6 releases per product, per year, while ensuring the 3 product teams work at a steady, comfortable pace with a healthy work-life balance.• Play a key role in the rebuilding and expanding of the Enterprise development team, having directly hired engineers, handling every step of the process from the initial screening calls to salary negotiations. • Handle team member performance reviews, financial negotiations, team restructuring, workflow refinements, and contribute to continued learning with a near-weekly lecture session called #brewinstallknowledge.• Managed and launched the first Enterprise Client Dashboard from Persado, allowing clients to review their campaign results, emotional insights, content trends over time, and collaborate with the Persado team. This product directly impacted the closing or renewal of significant client contracts.• Managed and launched an Enterprise Client Real-Time Content Serving API, which is capable of reliably serving sustained high volume traffic.• Drove the adoption of a container-centric workflow and CI pipeline using Docker and Kubernetes. • Always take time to write code with my team, reviewing merge requests, enhancing our test suite, fixing bugs, and architecting solutions, for every product release. From January 2016 to September 2018 (2 years 9 months) Greater New York City AreaSenior Software Engineer @ Persado • Team lead for the development and maintenance of our core natural language processing application used to service all of our clients, using a combination of Ruby on Rails 4.x and BackboneJS.• Took the initiative to adopt the responsibilities of a then-empty Product Manager role, quickly establishing a relationship with executives, senior managers, and end users. Gathered business requirements, planned product releases, handled end user support, and delivered weekly status updates to upper management, while also planning development sprints, tackling technical debt, recruiting new engineers, and consistently delivering product releases on time. From December 2014 to December 2015 (1 year 1 month) New York, New YorkLead Interactive Developer @ IMP Digital Studios • Developed an iOS application with a Rails back-end utilized by pharmaceutical companies for tradeshow kiosks, lead collection, general meetings, and internal database access with offline capability.• Created a web-based meeting management application where a client could allow their meeting attendees exclusive access to a remotely managed iOS application that provides daily agendas, venue information, speaker bios, speaker presentation materials, note-taking, notifications, and augmented reality experiences• Revitalized the IT infrastructure by installing a fiber optic network capable of handling the live broadcasting of multiple 4K video streams, while supporting live video editing over the network from a new 100TB storage device, replacing obsolete Windows 2003 servers with Linux-based servers and open source technologies, and migrating the organization from Exchange Server 2007 to Google Apps for Business. From August 2012 to November 2014 (2 years 4 months) Paramus, NJSenior Web & iOS Developer @ Thingee Corporation • Full stack web development for pharmaceutical and commercial clients, updating, enhancing, and debugging Rails-based sites, developing custom WordPress templates, and handling monthly maintenance and updates• Configured and deployed bare-metal on-premises servers at client datacenters and cloud-based virtual machines utilizing Rackspace, Amazon Web Services, Heroku, Linode, and DigitalOcean.• Developed a digital instruction manual with interactive 3D models to be used on iPod Touches for the engineers at a local U.S. military depot to replace large binders of written materials, prior to the release of the iPad.• Presented a new software product idea to management to increase revenue. Developed and deployed the product after a successful pilot program, which led to an additional $1.5 million in revenue by the end of the first year. The service utilized a Ruby on Rails API with a web interface that the client’s management team could access to upload and assemble their interactive marketing materials, manage user access, and view end-user session analytics. End-users utilized an iPad application to download & present their materials, collect lead data, and send follow-up materials. From March 2009 to July 2012 (3 years 5 months) Parsippany, NJDirector Of Engineering @ Negotiatus ● Reported directly to the CTO and Co-founder, growing the team from 5 engineers to 10 in NYC and a team of 3 in South America.● Established best practices for code reviews, development cycles, and a hybrid of Scrum and Kanban methodologies known as ScrumBan.● Successfully migrated all infrastructure off of Heroku to AWS ECS over 4 months, reducing monthly hosting invoices by 20%.● Collaborated closely with the Product team to provide technical assessments of major new features and discuss related architectural requirements with the engineers.● Created an environment that encouraged developers to collaborate and share their ideas for new technologies, processes, refactorings, and products via Request for Comments (RFC) documents that were open to the full engineering team to discuss, debate, and agree prior to deciding adoption/implementation.● Mentored each of our engineers with monthly 1:1s, helping them to better define personal goals, establish action plans related to these goals, and make continuous OKR progress.● Advised senior engineers to help them to identify whether they wanted to progress as individual contributors or as managers and guided them accordingly.● Dedicated 30% of my time to working alongside engineers on new features and bug fixes to maintain proximity and understanding of the existing codebase.● Oversaw the integration of our central purchasing platform with external vendor systems, using various procurement systems and standards, such as cXML. From September 2018 to June 2019 (10 months) New York, New YorkOwner @ Binary Development • Provide small-scale managed Linux hosting solutions, custom web and mobile iOS applications using Ruby on Rails to create web-based content management systems and APIs, along with Objective-C.• Developed a Proof of Concept application with a pair of entrepreneurs in NYC as the sole engineer, named Ocho (http://ocho.co), which earned a $1 million investment from Mark Cuban. It was a social network consisting of 8-second video clips with filters. However, Vine beat Ocho to market and dominated media coverage during our launch after being acquired by Twitter. From March 2010 to January 2016 (5 years 11 months) Freelance Web Developer @ IMP Digital Studios Contract development work regarding highly confidential pharmaceutical projects, public-facing commercial websites, and internal reporting applications. From January 2005 to March 2009 (4 years 3 months) Paramus, NJSite Reliability Engineering Manager @ Google New York, New York, United StatesDirector of Engineering, Enterprise Architecture @ Persado ● Rejoined the organization to create the new Site Reliability Engineering team and drive the Kubernetes adoption initiative. ● Implemented a database subsetter and anonymizer to allow engineers to replace working against local copies of production databases with sanitized data subsets from production. This was key to allowing the organization to achieve ISO 27001 certification. ● Successfully migrated all applications in the core Enterprise platform from a traditional highly-available server infrastructure on Amazon EC2 servers to Kubernetes on Amazon EKS. ● Executed a multi-cloud adoption strategy to support isolated application instances running across AWS EKS and Microsoft Azure Kubernetes Services, for customers that contractually ban AWS usage when providing services to their end users. ● Rebuilt Gitlab CI pipelines to support Kubernetes deployments for continuous delivery and for parallel test executions, reducing the execution time of our largest test suite from 75 mins to 12 mins. ● Implemented the ability for developers to deploy lightweight, ephemeral sandbox environments with fully functional versions of the core Persado Enterprise Platform via Kubernetes, in order to share features under active development for Product review and collaboration with other external teams. ● Introduced basic distributed request tracing across all microservices using the Elastic Stack and UUIDs as trace IDs, to allow engineers to trace the flow of a single request across systems for debugging and analysis. ● Centralized all logging from the Kubernetes cluster via the Elastic stack to allow easy viewing and filtering of log output. ● Provided engineers with monitoring dashboards via Prometheus and Grafana to analyze resource consumption, response time, errors, load balancer connections, and other metrics in near real time. Configured alerts via Grafana to notify team members via slack and email when metrics are beyond healthy limits. From July 2019 to October 2020 (1 year 4 months) New York, New York


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In a nutshell

Jose Santiago's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 7 month(s)

Jose Santiago's Willingness to Change Jobs

Unlikely

Likely

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