Technology Sales Manager - Enterprise Accounts @ Territory Sales Manager - Enterprise Accounts, Field Organization From June 2011 to Present (4 years 7 months) Regional Manager - Enterprise Accounts @ From December 2009 to June 2011 (1 year 7 months) Strategic Account Manager @ ·Managed relationships within enterprise accounts across multiple industries: High Technology, Financial Services, Retail,
Technology Sales Manager - Enterprise Accounts @ Territory Sales Manager - Enterprise Accounts, Field Organization From June 2011 to Present (4 years 7 months) Regional Manager - Enterprise Accounts @ From December 2009 to June 2011 (1 year 7 months) Strategic Account Manager @ ·Managed relationships within enterprise accounts across multiple industries: High Technology, Financial Services, Retail, etc.
·Successful and valuable contributor to a team Account Management model, leveraging internal and external resources to accurately meet project deadlines.
·Maintained relationships with Executive Management personnel of account base.
·Responsible for coordinating virtual and internal team to accomplish project tasks and deliver a high level of customer service. From March 2008 to December 2009 (1 year 10 months) IT Services Consultant, Network Engineer @ ·Built company client base from inception through direct and indirect marketing campaigns.
·Analysis Sales of client business practices, and technology related to performing business operations, and integration with client systems.
·Negotiated and maintained managed services contracts with clients, providing initial contract execution, and proposals for company service add-ons.
·Administration of LAN/WAN equipment, ensuring seamless operations. Troubleshooting network interruptions. Strong knowledge of Microsoft products, Citrix, TCP/IP, DHCP, DNS, WINS, RAID, Veritas, HP/Compaq Proliant, Dell Poweredge, HP, VOIP, Relational Databases.
·Provided Client Technical Support for urgent incoming technical requests. On-site or remote problem resolution.
·Design and implementation of Systems Backup and Disaster Recovery strategies. From 2002 to 2008 (6 years) IT Solutions Consultant @ ·Consult with potential clients to offer hardware and software solutions.
·Offer recommendations; upgrade paths, and timelines for client project goals.
·Negotiate with clients and vendors to meet qualified budget requirements.
·Implement prescribed solution per project goals and specifications.
·Generate Additional revenue for company by offering Managed Support Solutions post-implementation. From 2005 to 2006 (1 year) Implementation and Technical Sales Support Specialist @ ·Responsible for generating more than 1.2M in new account sales and recurrent technical support revenue between 1999-2001.
·Installation, configuration, and troubleshooting of enterprise client/server Hospital Management Software Solutions at major Universities nationwide. (Universities include: The University of Wisconsin, Madison – University of Southern California – Princeton University – Cal Poly San Louis Obispo – Colorado State University – University of Tennessee – University of North Carolina, Chapel Hill – University of Maryland, College Park – University of Texas, Austin)
·Collaborated with clients’ technical staff for pre-Implementation assessment. Ensuring their current internal networks and systems are in compliance with Media Highway’s installation requirements.
·Design enterprise data backup and recovery strategies in the event of system crash, making recommendations for data storage, and specific backup plan that will provide the client with the most efficient backup and recovery options
·Provided guidance, specifications, and support to client technical staff in preparing data interfaces between their current in-house system and Media Highway’s Hospital Management system. Utilizing ODBC engines at times
·Tested, and performed quality assurance on all of Media Highway’s software products prior to deployment at client sites. Evaluated all new versions of Media Highway’s products prior to deployment to ensure seamless product upgrades
·Provide post-implementation client technical support, system training to clients via telephone, and on-site upon, maintaining a high level of customer/user satisfaction From 2000 to 2001 (1 year) Network Administrator @ ·Configured in-house network, including maintenance and administration of enterprise applications, performing product upgrades, and troubleshooting technical interruptions
·Administration of corporate mail server, web publishing services, providing in-house network with Internet availability and security through the use of firewall and IP Port monitoring utilities
·Responsible for all in-house hardware and software compatibility. Evaluated and made recommendations for current needs and future upgrade path
·Presented budget proposals to VP of Operations for new hardware and software upgrades From 2000 to 2001 (1 year) Chief Operations/Financial Officer @ ·Responsible for Implementing strategies to take advantage of new revenue opportunities
·Brought company out of debt and into first year of fiscal profitability
·Negotiated business and technical support contracts with new and existing clients
·Administered all internal company contracts including Employment, Liability Insurance, Workers Compensation, 401k, and all utility contracts
·Tracked and Budgeted all Accounts Receivable and Accounts Payable
·Recorded company financial transactions and prioritized all expenditures
·Procured finances for operation
·Produced detailed financial reports for Board of Directors From 1999 to 2000 (1 year) Account Executive @ ·Responded to Requests for Proposal (RFPs) from prospective clients
·Visited potential clients to perform live product demonstrations
·Created and circulated materials for mail-based, trade show, email, and demonstrational marketing
·Generated contact leads for providing marketing materials to potential clients
·Organized and directed trade show events and presentations From 1998 to 1999 (1 year)
Bachelors, Business Management @ University of Vermont From 1993 to 1998 MCSE, Microsoft Certified Systems Engineer @ The Berkeley InstituteMacro/Micro Economic Theory @ The University of Chicago Jordan Potsic is skilled in: Account Management, Disaster Recovery, Enterprise Software, Professional Services, Solution Selling, Integration, Security, Direct Sales, Cloud Computing, System Administration, VoIP, Networking, Storage, Managed Services, Sales Process
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