Bachelor of Science (B.S.) @
University of California, Berkeley - Walter A. Haas School of Business
Jonathan Huang is a Manager in the Advisory Services practice of Ernst & Young LLP. He is a Performance Improvement Supply Chain and Operations professional with over 7 years of experience in the automotive industry. During his career, Jonathan has delivered management consulting projects at global automotive OEMs & Tier-1 supplier and consulted over 20 retail dealership
Jonathan Huang is a Manager in the Advisory Services practice of Ernst & Young LLP. He is a Performance Improvement Supply Chain and Operations professional with over 7 years of experience in the automotive industry. During his career, Jonathan has delivered management consulting projects at global automotive OEMs & Tier-1 supplier and consulted over 20 retail dealership operations. He has in-depth experience in supply chain planning strategy; specifically demand forecasting, supply capacity management, business process improvement and root cause analysis. In areas of marketing & sales, he focuses on service and parts operations, customer strategy, sales training and retail strategy.
Prior to joining Ernst & Young, Jonathan successfully completed Toyota Motor Sales’ Management Trainee Leadership Program and served as a District Manager in Ohio, Tennessee and Michigan.
Manager - Performance Improvement @ Part of EY's global Advisory Services, the Performance Improvement practice helps execute enterprise-wide performance transformation initiatives in areas of Strategy, Customer, Supply Chain, Finance and IT functions.
Conducted current state virtual workshops for the Purchasing organization of a major Auto OEM
Conducted Tier-1 supplier rapid assessment and operation stabilization for a luxury OEM
Developed capacity planning and part segmentation strategies for a major Auto OEM
Supported the implementation of Oracle Demantra statistical forecast tool for a major Auto OEM
Conducted category spend under management analysis for a global professional services firm From July 2013 to Present (2 years 6 months) Washington D.C. Metro AreaMBA Graduate @ Academic Recognition – GPA 3.7, Class Rank: Top 10%, McDonough Scholar, Accenture Academic Scholarship Recipient
Leadership – MBA Career Center Peer Advisor: Mentor and coach for MBA students interested in consulting
Led a MBA product strategy project for a major restaurant group in Spain. Benchmarked client’s product offerings and pricing strategies against local competitors to identify sales and customer growth opportunities. Presented global innovation leading practices and new pricing strategies to client CEO and marketing team. From August 2011 to May 2013 (1 year 10 months) MBA Intern - Performance Improvement, Supply Chain @ Supported a production process improvement project for a global mining and heavy equipment manufacturer in Texas. Analyzed client production and engineering data to identify trends and root causes of manufacturing delays. Final analyses and recommendations were presented to client management for implementation.
Partnered with client lead to develop a weekly engineering dashboard report. The custom report provided client management with oversight and progress updates on processes improvements and deficiencies.
Led a business development project analyzing a major beverage producer’s product strategy and brand positioning. Presented final strategic assessment with cross-functional interns to client-pursuit Partners and Senior Managers. From June 2012 to August 2012 (3 months) Washington D.C. Metro AreaVehicle Product Training Specialist @ Analyzed competitor products and identified weakness in Toyota’s compact car segment. Developed and conducted vehicle training course highlighting Corolla advantages; over 400 participants attended the training.
Led over fifty in-dealer product training courses for Toyota dealerships in Michigan. Developed custom training schedule based on interviewing dealership sales personnel and analyzing current training needs. From January 2011 to June 2011 (6 months) District Service and Parts Manager @ Served as an internal consultant at eleven Toyota dealerships’ service and parts operations, achieving sales increase from $17.7M to $18.9M in 2010. Identified operational weaknesses; developed new vehicle inspection processes; promoted customer retention goals.
Coordinated safety recall campaigns resulting in the repair of 20,000 affected vehicles. Analyzed dealerships’ service staffing and capacity and recommended new procedures to increase customer satisfaction. Post-recall, the district’s Customer Satisfaction Index exceeded Toyota’s national benchmark.
Conducted quarterly dealership parts inventory assessments and recommended appropriate inventory stocking level for fast moving maintenance parts and wholesale body parts to improve service level and fill rate. Identified obsolete parts in inventory and supported monthly dealer parts return program.
Managed over $3 million in annual district service and parts warranty claims and customer relations goodwill budget. Reviewed high cost warranty claims and coordinated warranty part return requests.
Collaborated with Toyota Field Technical Engineers to expedite repairs and technical support for inoperable vehicles. Escalated safety and defects reports to HQ Technical Engineers.
Assisted the implementation of Toyota Express Maintenance, a corporate process-improvement pilot program, at a Nashville-metro Toyota dealership. Collaborated with dealership management to train service personnel on selling techniques and vehicle inspection procedures. Program successfully increased dealership’s sales of maintenance parts by 20% in one year. From April 2008 to December 2010 (2 years 9 months) Field Service and Parts Analyst @ Analyzed weekly sales trend for regional management to improve accuracy of sales objective tracking.
Created and updated work instructions and procedures manual to facilitate the transition of future analysts. From February 2008 to April 2008 (3 months) Management Trainee Rotational Program @ Analyzed customer complaints on Lexus’ largest grassroots marketing event with team member and presented recommendations that were implemented in future events.
Advised Toyota Certified Used Vehicle Marketing Manager on program web site content. Recommendations on content were implemented during web site redesign.
Resolved over 2,700 customer concerns over phone and e-mail during a 5-month rotation at the Lexus Call Center. From July 2006 to February 2008 (1 year 8 months) Marketing Sales & Service Intern - Market Representation @ Conducted Colorado Springs, CO automotive market field study to review dealership retail coverage.
Created competitor dealership database for a Tier-1 city in China to assist US market research team. From May 2005 to August 2005 (4 months)
Master of Business Administration (MBA), Business Administration - Strategy/Operations, GPA 3.7 Class Rank: Top 10% @ Georgetown University - The McDonough School of Business From 2011 to 2013 Bachelor of Science (B.S.), Business Administration - Marketing, GPA 3.6 @ University of California, Berkeley - Walter A. Haas School of Business From 2002 to 2006 Jonathan Huang is skilled in: Automotive, Customer Satisfaction, Business Strategy, Strategic Planning, Data Analysis, Cross-functional Team Leadership, Marketing Strategy, Analysis, Strategy, Market Analysis, Operations Management, Management Consulting, Training, Market Research, Leadership, Marketing
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