Jon Terry's Email Addresses & Phone Numbers

Dynamic IT Executive with proven success in conceptualizing, developing and implementing outstanding information technology solutions through traditional and Lean/Agile project management. Strategic thinker with a quick grasp of sophisticated tools, technologies and business scenarios. Adept at developing and selling the business case for client-focused, value-added solutions that provide competitive benefit and sustained growth. Flexible planner; comfortable in...

Dynamic IT Executive with proven success in conceptualizing, developing and implementing outstanding information technology solutions through traditional and Lean/Agile project management. Strategic thinker with a quick grasp of sophisticated tools, technologies and business scenarios. Adept at developing and selling the business case for client-focused, value-added solutions that provide competitive benefit and sustained growth. Flexible planner; comfortable in a fluid environment of constantly evolving business priorities. Skilled at selecting, training, and coaching subordinates for top performance. Expert in contract management, supply chain, and global healthcare. Exceptional interpersonal skills, engaging rapport builder; effective in building productive relationships, at all levels, based on accessibility, responsiveness, and trust. John Terry, Jonathan TerryChief Operating Officer @ Lean-Agile approaches to managing work are transforming industries from IT to engineering to construction. A key practice of Lean is "Visualize the work". In factories, Kanban cards and Andan lights tell workers when to pull the next piece from the queue. Engineering teams have Kanban card walls: a white board with sticky notes moving through a series of columns denoting workflow steps. Construction teams follow a similar Last Planner approach, using their card walls to develop and commit to rigorously planned short term schedules. These approaches work great by making priorities and problems obvious, but manual tools don't scale, won't work for distributed teams, don't integrate with important existing systems, and don't capture metrics for process improvement. LeanKit provides extremely flexible, extremely easy workflow mapping (you can create/edit a board in seconds). Configurable card colors and icons make critical work items jump out at the team. Fine grained subscriptions allow managers to be alerted about activities of interest. Powerful analytics give leaders insight into cycle time, process efficiency, workload distribution and other KPIs for a single board or the whole organization. LeanKit is cloud hosted so you can be up and running in minutes and it's available from anywhere. With declining LCD prices you can afford to have an electronic board in every team space. With our mobile apps, managers can keep up with their team's progress on the go. And with drill-through "boards-within-boards" and roll-up metrics, executives can use Kanban to survey the enterprise. Check out http://www.LeanKit.com for more info and a free trial. From October 2009 to Present (6 years 3 months) Director, Global Technology Services @ Responsible for foundational technology and infrastructure for HPG's network of offices in Nashville, Chicago, Bangalore, Shanghai, and Birmingham, England. Through 20 direct and indirect team members, I oversee application platform design and implementation, network and security, telecomm, user support and training, and desktop/personal computing. From March 2010 to June 2011 (1 year 4 months) Director, Project and Portfolio Mgmt @ Lead a team of 12 Project Managers who oversee ±30 IT projects with 100 full-time employees and 50 on-and-offshore contractors. Projects include ERP, supply chain, contract management, online billing, risk management, business intelligence, corporate financials, purchase history analytics, and smart phone access to clinical records. Estimated annual team budget $20M. • Promoted to one of the directors charged with turning around a 75 person project management office (PMO) plagued by employee dissatisfaction and turnover. Satisfaction improved by 10%+ in 32 of 34 categories in a year. • Ranked in top third of peers across 1500 person IT organization within first three months of promotion, designated as a succession candidate by two different assistant vice presidents. • Developed 360 performance feedback surveys and PM capability maturity model evaluation processes, including tools for tracking over time and rolling up to the PMO level. This has simplified identification of individual and organizational training needs, salary decisions, and justification of promotions and terminations. Asked to extend model to business analysts. • Developed new method for project schedule development and time tracking that has improved time accounting accuracy, in some cases by 200%. • Overhauled hiring process: adding a new interview guide, structured resume reviews, phone screenings conducted by project managers, and case study panel interviews. This increased hiring speed, provided leadership training to succession candidates, and better vetted candidates. Launched initiative using LinkedIn for recruiting to reach broader talent pool. • Involved in global sourcing strategy and oversight of sourced projects. • Championing Lean Six Sigma IT product development at HCA, including supplementing Clarity PPMS with JIRA for better visibility into project workflow. From September 2006 to February 2010 (3 years 6 months) Senior Project Manager @ Served in dual capacity as Project Manager and Business Analyst. Oversaw all IT projects for member systems with a core staff of 8 developers per project. Utilized infrastructure, security and testing resources usually totaling an additional ± 8 FTE equivalents. Project budgets were an estimated $2 million per year. • Recipient of HCA STAR award for the development of an innovative electronic catalog system for corporate contract, item and vendor portfolios. The system was later selected over a rival product during merger proceedings. • Exercised personal initiative to develop and implement marketing campaign for the new system at annual member conference, including demonstration kiosks, online videos, promotional incentives and executive presentations. • Implemented innovative network security infrastructure and developed user account management application and single sign-on module despite technical risks. From 2004 to 2006 (2 years) Senior Businesss Analyst @ Used interviews, rapid design sessions and other methods to conduct business process analysis and redesign as well as systems analysis and design. Key deliverables included use cases, process models, data models and prototypes. Oversaw multiple projects – with annual budgets of ±$500,000 – with responsibility for scheduling, risk analysis, communication, budget and vendor contracting. • Created daily, automated contract and item data extract process replacing outdated manual process, significantly increasing timeliness of data and reducing errors. • Designed and led development of a conference travel planning system for corporate conference registration, air travel planning and hotel booking. • Designed and led development of a system granting approximately 2,000 clients access to view contract commitments, drastically reducing errors and inbound calls to customer service. From 2002 to 2004 (2 years) Account Manager @ Account Manager Led development and graphic design team in the creation and support of healthcare websites. Provided best practice consulting to senior management on e-commerce. Oversaw direct sales for internal and external clients. • Recipient of HCA STAR award for implementing 100 websites within one year. • Negotiated new contracts for health information that increased quantity and quality of content but resulted in a price reduction of 15%; recognized with HCA STAR award. • Developed innovative process for customizing websites, eliminating extensive software development and QA, reducing development time by 75%. From 2000 to 2002 (2 years) Fire Direction Center Chief @ Led fire mission computation and tactical planning for a 20 soldier armored mortar section. Responsible for retraining unit after switch from another specialty. Within six months recognized with “Silver Bullet” award as state’s best mortar section, a distinction maintained during tenure. Recognized for leadership with “Hero of the Regiment” award by regimental commander and regular Army evaluators. From April 1996 to December 2000 (4 years 9 months) Copy Editor @ Edited copy and designed pages for The Tennessean, Nashville’s daily newspaper with a circulation of 250,000. Member of team that launched the newspaper’s website. Promoted from part-time clerk, to police agate writer, to obituary writer, to copy editor, all while attending college full-time. Selected as one of 100 college students, out of several thousand applicants, to take part in the Dow Jones Copy Editing Internship program. From 1998 to 2000 (2 years) Fire Direction Center Specialist @ Promoted from ammunition bearer to gunner to fire direction center specialist. Assisted with fire mission computation and tactical planning for a mortar platoon of 30 soldiers. This position typically required four more years of experience and formal training. From March 1993 to January 1996 (2 years 11 months) Global Executive MBA, International business and public policy @ ESADE Business School From 2008 to 2009 Global Executive MBA, International business and public policy @ Georgetown University - The McDonough School of Business From 2008 to 2009 Masters Certificate, Project Management @ The George Washington University - School of Business From 2002 to 2004 BS, Print Journalism @ Austin Peay State University From 1996 to 1998 BS, History (US Foreign Policy) @ Austin Peay State University From 1996 to 1998 DevOps for ITIL MasterclassDevOps for ITIL MasterclassITIL DevOps Masterclass Jon Terry is skilled in: Team Leadership, Strategic Planning, Business Analysis, Contract Management, Supply Chain, Lean Initiatives, Agile, Agile Project Management, Certified Scrum Master CSM, Kanban, Project Portfolio Management, Software Project Management, Software Product Management, Entrepreneur, Online Marketing