Excellent knowledge of IT Service Management and ITIL disciplines Good understanding of control processes including Configuration Management and Change Management Very experienced in the implementation and development of IT systems and supporting applications Experienced in all aspects of Programme and Project Management Excellent stakeholder and relationship management skills Strong team management and leadership skills Self-motivated and confident Specialties: Project Management Programme Management IT Service Management Stakeholder Management Leadership Process Re-engineering

Head of Technical Services @ Accountable for the entire IT infrastructure, managing the Technical Services Team who are responsible for both Support and Maintenace along with Project Delivery, which also includes management of vendors. Teams: Microsoft Technologies Enterprise Networks Field Support Infrastructure Management From March 2013 to Present (2 years 7 months) Coventry, United KingdomHead of IT Service Delivery (Interim) @ Overall responsibility for all IT Service Delivery: Technical Support and Delivery - MIcrosoft Technologies, Enterprise and Networks Operations 24x7 Service Support Centre - Service Desk, Security Administration, Field Support and Request Fulfillment Service Management Technical Project Delivery From June 2012 to March 2013 (10 months) Coventry, United KingdomManager Service Management @ Responsible for: Incident and Problem Management Change Management Configuration and License Management Service Catalogue (Business and Technical) IT Service Continuity Capacity Management Availability Management Knowledge Management Transition to Support Delivery of Specialist IT Projects/Programmes From November 2010 to June 2012 (1 year 8 months) Coventry, United KingdomDesktop Refresh Stabilisation Manager @ Responsible for: Infrastructure Stabilisation Ensuring Capacity and Maintenance Management is put in place Delivering appropriate monitoring and system management Transitioning into support From October 2011 to May 2012 (8 months) Coventry, United KingdomProject Manager @ Main responsibilities included: Managing the delivery of multiple IT and business projects Managing projects to agreed internal processes that are aligned to Prince 2 Ensure that project deliverables are in line with IT/business strategy Management of full project lifecycle including, analysis and requirements gathering, project scope, budget setting, risk and issue tracking, planning through to development, testing and implementation Managing and motivating internal and external resource to ensure delivery is on time, budget and agreed quality Management of all project resource - internal, 3rd Party contractors and 3rd party service providers Management of all project procurement Production and tracking of detailed plans supporting deliverables Production and tracking of resource requirement/use and budget Stakeholder management and update reporting Change control management Input into the production/update of OLA’s and SLA’s Production of support handover documentation Documentation of Lesson Learnt, to ensure continuous improvement From February 2006 to November 2010 (4 years 10 months)

John Vaughan is skilled in: IT Service Management, IT Management, Program Management, Incident Management, Service Continuity, Change Management, License Management, Configuration Management, Capacity Management, Agile Project Management, Certified Project..., Team Leadership, Cross-functional Team..., People Management, Training Delivery, Process Management, Process Improvement, Process Mapping, Financial Management, ITIL, Vendor Management, Stakeholder Management, Management, Service Delivery, Service Management, PRINCE2