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John Timmerman, Ph.D.

Chief Scientist, Customer Experience and Innovation @ Gallup

John Timmerman, Ph.D. Contact Details

Washington D.C. Metro Area
Chief Scientist, Customer Experience and Innovation @ Gallup
Senior Strategist, Customer Experience and Innovation @ Gallup
Former Chairman of the Board @ ASQ
M.S., Service Leadership & Innovation @ Rochester Institute of Technology

Dr. John Timmerman Gallup’s Chief Scientist of Customer Experience and Innovation, is a renowned expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies. Prior to joining Gallup, he served as the vice president of operations and quality for The Ritz-Carlton Hotel Company and most recently served as the global vice president 

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