Respected and proven executive with an ability to distill complex technical concepts into understandable business terms – helping customers meet objectives. Lead and developed teams of professionals to effectively support sales, product, and professional services by positioning products and services with the goal to streamline sales process and increase revenue potential. Proven track record of successfully increasing
Respected and proven executive with an ability to distill complex technical concepts into understandable business terms – helping customers meet objectives. Lead and developed teams of professionals to effectively support sales, product, and professional services by positioning products and services with the goal to streamline sales process and increase revenue potential. Proven track record of successfully increasing workload capacity, revenue generation, and working with cross functional teams within an organization. Expert presenter, negotiator, and business leader able to forge relationships spanning from C-Level, business stake holders, and technology influencers.
Director, Contact Center Sales @ Promoted to Director after 2 successful years as a Business Development Manager in Florida and Texas. Responsible for sales throughout the United States for Cisco's largest contact center partner. From November 2015 to Present (2 months) Tampa/St. Petersburg, Florida AreaBusiness Development Manager @ Contact center specialist From June 2013 to Present (2 years 7 months) Senior Account Executive @ Sales growth, new customer acquisition, and account retention for customers in the Southeast territory. From October 2011 to June 2013 (1 year 9 months) Tampa/St. Petersburg, Florida AreaDirector, Presales Americas @ Promoted to Director after playing critical role in integration of Viecore and Nuance products and services into unified sales engineering team and successfully maintaining $20 million legacy revenue stream of Viecore services. Train, motivate, and direct team supporting 40+ products, 244 partners, and resell of four partner platforms across all major verticals. Provide expertise in product knowledge, sales qualification, account strategy, customer management, and negotiation. Partner with senior executives to maintain a fluid organization that meets market needs. From October 2008 to October 2011 (3 years 1 month) Sales Engineering Manager @ From October 2007 to October 2008 (1 year 1 month) Manager, Solution Architects @ Led six-member team of nationwide professional engineering sales staff supporting 18 account managers. Held full accountability for speech, IVR, and CTI product knowledge from numerous partner channels and for certifications on multiple platforms, configurations, system provisioning, and cost analysis. From January 2005 to October 2007 (2 years 10 months) Technical Manager @ Led, motivated, managed career growth, and maximized performance of eight direct reports. Managed project/application development for multiple high-priority accounts including Prudential Life, New York State Department of Labor, PSE&G, NSTAR, PNC Bank, and Service Master. Worked with sales team to provide excellent customer service and revenue regeneration opportunities. From January 2000 to January 2005 (5 years 1 month)
Bachelor of Arts and Science, Computer Science @ Boston College From 1993 to 1997 John Hostetler is skilled in: Nuance, Genesys, IVR, Speech Recognition, Software Development Life Cycle, Call Center, Pre-sales, Project Management, Cross-functional Team Leadership, SaaS, Unified Communications, Telephony, VoIP, CTI, Solution Selling
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