John Daniel's Email Addresses & Phone Numbers

IT Manager @ HomTex, Inc Direct all facets of IT across various departments to optimize daily operations; provide technical recommendations, lead implementations, link computer systems, and maintain programs / systems.Plan, coordinate, and manage resources and processes within IT department in order to effectively maintain hardware, software, and telecommunication services. Perform administration and support tasks for ERP infrastructure,...

IT Manager @ HomTex, Inc Direct all facets of IT across various departments to optimize daily operations; provide technical recommendations, lead implementations, link computer systems, and maintain programs / systems.Plan, coordinate, and manage resources and processes within IT department in order to effectively maintain hardware, software, and telecommunication services. Perform administration and support tasks for ERP infrastructure, including software, workstations, email, Internet, and Remote Desktop Services. Hold full accountability for IT projects, budget management, and overall IT performance; ensure adherence to established standards and best practices. Develop and maintain IT strategic plan; manage disaster recovery initiatives. Interface extensively with user departments; coordinate priorities and define processes and methods of using Epicor ERP system. Monitor system performance; troubleshoot and resolve issues, and ensure overall security of system data. Evaluate and approve third-party vendors; negotiate agreements for equipment, services, and WAN related circuits as primary contact for business telecommunications. Serve as technical resource; research, identify, and recommend new technologies.Spearheaded technical aspects and assisted with departmental implementation of Epicor ERP system in primary production facility; prioritized workflow and allocated resources to successfully complete projects to meet expected budget.Boosted productivity by providing hands-on training to end-users regarding Epicor ERP software. Epicor ERP Leader, worked with all departments using business process knowledge to stream-line business processes using ERP.Communicated Electronic Data Exchange (EDI) specifications and coordinated EDI with customers; ensured secure, timely, and accurate information was consistently delivered. Played key role during implementation of MPLS then VPN to outlying sites; orchestrated all aspects of project to ensure timely completion. Cullman, AlabamaIT Consultant @ 256 Technology Provided freelance computer repair and support services to diverse client base.Communicate with customers to define requirements, offer recommendations, and implement solutions. Troubleshot and resolved technical malfunctions; recovered data, performed system backups, and configured systems in alignment with customer needs. Analyzed new technologies for proposed installation. Prioritized workflow to ensure timely completion of projects; consistently provided quality services, which facilitated new business through customer referrals. Aggressively sought out and completed professional development opportunities; successfully acquired technical certification in various key areas, including Microsoft Certified IT Professional (MCITP) and Microsoft Certified Technology Specialist (MCTS) designations. Decatur, Alabama AreaNetwork Administrator / Applications Developer @ SE Homes, Inc Held full accountability for all computer, network, and security related projects.Managed diverse IT tasks concurrently, including installation and setup of computer / network related properties for 300+ workstations, 10+ servers, and various other connected devices across 14 locations in 3 states. Performed administrative activities; maintained user accounts, setup automated updates, and managed spam filter connection. Provided desktop support; troubleshot and resolved technical issues. Ensured standard IT policies were enforced for email, Internet, disaster recovery, and network security. Offered recommendations regarding procurement of hardware / software. Served as primary contact for business telecommunications; negotiated cost-effective contracts for phone equipment, long distance services, and WAN related circuits. Monitored and supported smart phones companywide. • Built company LAN/WAN; designed TCP/IP, Frame Relay, and MPLS network architecture, ensuring optimal connectivity.• Led rollout of several key programs, including companywide email and warranty tracking software / process; conducted system analysis and provided hands-on training to users.• Served as Lotus Notes Developer; designed and implemented multiple Lotus Notes databases to streamline various business activities.• Installed and configured 27 Biometric Time Clocks for Stromberg Time and Attendance system for multiple remote / local WAN connected locations, which provided a single centralized database. • Developed comprehensive employee policy and procedure IT handbook; integrated modified / up-to-date user policies in alignment with business network and computer usage. From March 1997 to September 2010 (13 years 7 months) Addison, AlabamaCustomer Service @ Southern Energy Homes Service Center Performed various quality coding tasks related to warranty complaints.Served as proactive member of the Customer Service Department; addressed customer calls regarding warranty issues. Troubleshot, coordinated, and recorded complaints into problem reporting software system. Compiled and communicated feedback gathered from customers, retailers, and service technicians to quality control. Managed and maintained network; repaired computer systems. • Developed process to report reoccurring defects / workmanship issues to Quality Control; created database system that monitored quality control, recorded feedback, and delivered reports, thereby enhancing communications between service and warranty department and production. From October 1995 to March 1997 (1 year 6 months) Addison, Alabama