Joe Tata's Email

My Goal is to attain the highest level of achievement within an orgranization and to move into great roles of Leadership and responsibility. I have been successful with every position I have held and am always recognized as a top performer. I have an aptitude to learn quickly and I believe experience and knowledge is important when it comes to providing the customer with the level of service they expect. I believe that taking care of the customers needs and leaving no room for complaint is the cornerstone on which I have built my career.

Customer Care Representative @ From April 2013 to Present (2 years 9 months) Sales Support @ • Communicate with customers to answer questions, take orders, and follow up deliveries • Frequent collaboration with manufacturing factories (US & Japan) for special manufactured parts • Process customer purchase orders, fax order acknowledgements with delivery date, and track blanket orders. • Run open order reports and gives proactive updates to District Managers on a weekly basis. • Communicate with and support District Managers by checking order status, generating quotes, resolving problems, and coordinate shipment of orders directly to customer site. • Research and resolve credit discrepancies, including correspondence to customers and District Managers. • Process returns from customers directly to factory • Communicate with Japan to check product availability and delivery status • Coordinate internal resources to resolve service problems within customer accounts. • Work with the Accounting Department to facilitate accurate and timely completion of the billing process From June 2011 to April 2013 (1 year 11 months) Sales Support @ Answer inbound telephone calls generated through the customer "800" lines. Processes customer purchase orders including the validation of required delivery dates, acknowledge and coordinate shipment of the order. Review quotations to ensure match of parts and dollars to customer purchase order. Acknowledgement of purchase order receipt and delivery to customer. Generate and place orders with factory and third party vendors. Coordinate shipment of orders directly to customer site. Research and resolve credit discrepancies, including correspondence to customers and sales representatives. Create manual invoices. Maintain order filing system. Process returns from customers directly to CZI and coordinate 3rd party returns. Distribute/mail quotes, packing lists and daily faxes. From January 2010 to March 2011 (1 year 3 months) Help Desk Logistics @ Contact work for Artech Information Systems Answer incoming phone calls and emails and respond to invitee’s questions and requests as detailed in IPT Binder keeping accurate notes on each interaction. Schedule, reschedule and remove from scheduled training as needed. Pull reports and compile relevant data as needed for various team members. Accommodate certain rooming requests from meeting attendees. Ship/reship learning materials to attendees. Approve/deny deviations for contracted travel partner. Investigate attendance issues and work with security team to resolve. Compile relevant data for various team members. Interact with meeting planning team, security team, travel partners and FF to insure that training needs are met in a timely fashion. troubleshoot and triage a variety of training and logistic issues. Track issues through resolution. From October 2009 to November 2009 (2 months) Lead Customer Service Rep @ • Responsible for providing quality and efficient customer service and support to customers and sales reps. • Ensure orders are processed and issues resolved, and back order reports are produced. • Placing and tracking orders for assigned sales reps and customers, ensuring the integrity of data provided prior to entry • Check pricing and stock availability via JD Edwards • Work with Operations to support inquiries pertaining loaner status, RMA and demo sales transactions. • Generate sales quotations and revisions for sales administration via Netsuite • Answering inbound customer calls – making outbound follow-up calls as necessary • Maintaining accounts - credit references, tax exempt certificates, change address • Generate invoice, backlog reports, RMA and loaner agreements for sales reps • Support other related departments as required to drive customer satisfaction From October 2006 to June 2009 (2 years 9 months) Security Officer @ Security assignments - LPGA Golf Tournament, Howard Shore residence, Jewish Temples, Micro Center From July 2007 to May 2009 (1 year 11 months) Customer Service/Sales Quotation Specialist @ • Created medical and computer sales quote for sales force up to three million dollars • Responsible for reviewing all computer hardware and software related quotes before submitting them to customers. • Maintain and update product release procedure as needed • Review product offering quarterly with product management and R&D. • Coordinate and assist with conference calls in the installation of a sales quotation with field service, video and/or R&D department • Act as an informed source to sales representatives and the sales department for computer related sales. • Interface with wiring coordinator to make sure correct wiring is quoted for hardware • Created sales quotation with multi national contract/accounts • Handled heavy inbound phone traffic by responding to inquiries from sales representative and customers • Assist Contract Administrator in bidding and winning new accounts • Work with internal operations to coordinate a smooth sales transaction From November 1998 to August 2006 (7 years 10 months) Application Programmer @ From May 1997 to October 1998 (1 year 6 months) Purchasing/PC Support @ From July 1989 to February 1997 (7 years 8 months)

Associate, computer science @ Monroe College From 1986 to 1988 Business Administration and Management, General @ Lincoln High SchoolLincoln High School Joe Tata is skilled in: Troubleshooting, Management, Sales, Project Management, Leadership, CRM, Product Management, Customer Service, Customer Satisfaction, Sales Operations, Training, Sales Management, Manufacturing, Time Management, Logistics, Medical Devices