I am living in South East London, Lewisham; but I am willing to relocate if the right opportunity presents itself.
I have attended courses in Computer animation and have received an award for my work at the Channel 4 studios as part of an awards ceremony celebrating the work of various course groups as part of an education initiative, the event also gave me the chance to meet and talk with industry leaders.
Although that aspect of my life is now behind me, I feel that the experience taught me many things, such as the benefits of using one's initiative to find a place to flourish and discover new skills and ways of thinking.
To this day I still believe my time spent in this field was invaluable as it taught me to visualise all things in a very compelling manner that helps me to develop ideas both quickly and with great detail.
Since then I have developed a keen interest in enthusiast PC building. I have built a budget machine from scratch for a family member as well as performing various repair jobs for friends and associates. I am currently teaching myself the various details of desktop computing components and I now have a very comprehensive working knowledge of Desktop and even laptop components, with the ultimate aim being a full time job in the enthusiast PC field.
Junior Salesforce Support Administrator @ 1st Line IT Support
Administration and Maintenance of IT Infrastructure and end user hardware.
Administration and Maintenance of Salesforce environment
Support of remote users, working both at home and in Regional offices.
Implementation of various hardware related Business Systems Projects. From December 2014 to Present (1 year 1 month) Service Desk Apprentice @ • Member of a 6man team providing support on site and remotely to 450+ users.
• Supporting Windows 7, Office 2007 and Office 2010.
• Mobile phone and tablet support.
• Managing calls through to completion.
• Triaging call queues to resolve quick calls or assign calls to relevant teams.
• Monitoring and maintaining stock.
• Providing daily maintenance checks on servers and related equipment.
• Assisting users on VC calls using Blue Jeans and Polycom technology.
• Provided technical resolutions to customer problems in accordance with strict service standards - liaising with users of varying levels of technical competency
• Provided expert knowledge of windows software and adapted knowledge to suit bespoke software.
• Visited users on site where needed.
• Basic administration of SalesForce, FollowMe, Vodafone MDM. From December 2013 to Present (2 years 1 month) Computer Engineer @ Killdisking PCs, Computer refurbishment, repair, troubleshooting. Customer care, training, one to one advice. Informal employee training, Quality control, quality assurance. General problem solving. Answering phone and dealing with clients/customers over the phone. Computer teardown and component repurposing. From August 2013 to November 2013 (4 months) Team Member @ Stock Management, Facing up and window dressing, customer service. From May 2013 to June 2013 (2 months) Night Shift @ Stock Management, Facing up, Delivery tracking. From November 2012 to January 2013 (3 months)
Hillsyde Consortium From 2008 to 2010 Forest Hill Boys School From 2002 to 2006 Joe Leslie is skilled in: Computer Hardware, Computer Hardware Installation, Computer Hardware Assembly, Troubleshooting, Laptops, Leadership, Training, Desktop Computers, Computer Repair, Hardware, Software Installation, Windows, Windows 7