Implement and manage security and integrity of systems and networks Providing Users with - Training - Support - Advice - Feedback Assuring systems operation reliability through system testing and optimisation Provide assistance in recruiting and hiring and proper IT staff training Coordinate priorities between the IT department and user departments Strategic IT planning and oversight of IT performance Effective communication with executive management and information services and systems users Development of standard operating procedures and best practices, including protocols and guidance to both IT and non-IT staff Management of financial aspects of the IT departement (purchasing, budgeting and budget review/optimization) Responsible for the ordering, acquisition, inventorying of hardware and software Ensure adherence with software licensing laws Negotiation and management of all kinds of IT related contracts (ISP, Communications Operator, Support provider) Management of security access(Network and Physical) Ensure compliance and adherence to security policies Keep up-to-date with new technology

Responsable Systèmes et Réseaux @ From March 2013 to Present (2 years 8 months) Paris Area, FranceAdministrateur Systemes @ From September 2012 to December 2012 (4 months) IT Systems & Network Administrator @ Configuration of Linux and Windows operating systems to accommodate new applications for development, test and production environments. Collaboration with project managers while understanding client and project needs from the IT infrastructure point of view. Familiarization with production environment from the application administration point of view and knowledge of customer needs. Collaborative work with application editors and software developers in order to debug application issues. Implementation OTRS (Open source Help Desk and IT Management Solution) System Configuration for the key Company departments (IT, Customer Support and Software) Provided training to all involved departments from the Agent point of view Deployment of GLPI (Gestionnaire libre de parc informatique) over a LINUX (CentOS) based server Configured the system and relevant plugins for the IT department Implementing Bacula as the company main centralized backup solution using Linux(FreeBSD) based servers. Analysing Microsoft System Center solution and each modules to understand how they better work using test environment. Deploying of Nagios network monitoring solution as the need for advanced monitoring system arisen. Administration of Microsoft SQL Server 2005/2008/2008 R2 Upgraded 2005/2008 versions to 2008 R2 Performed database migrations in collaboration with Software teams New SQL Server installs deployment VLAN configuration Administration: Active Directory DNS DHCP FireWall (ISA Server) Exchange Maintenance: Backup verification Servers and workstations maintenance e preparation Fresh installs and troubleshoot Costumer and internal company support Responsible for IT department acquisitions as the main suppliers contact From February 2010 to August 2011 (1 year 7 months)

Erasmus Licence Informatique @ Université François Rabelais de Tours From 2011 to 2012 Information Technology and Systems Engineering @ 2004 - 2010 Instituto Superior de Engenharia de Coimbra - Higher Level Institute From 2004 to 2010 Joao Coutinho is skilled in: Microsoft SQL Server, Linux, Microsoft Exchange, Windows Server, Arcserve, Exchange 2010/2007/2003, Nagios, VMware ESX, vSphere, Aloha, Servers, Unix, Software Development, Active Directory, Firewalls, DNS, DHCP, Networking, CentOS, Windows, IT Management, Troubleshooting, Software Installation, Hardware, System Deployment, IIS