I am a highly specialized professional, with a Bachelor’s degree in Cybernetics Engineering from La Salle University in Mexico and a Master’s degree in Business Administration from Instituto Tecnologico y de Estudios Superiores de Monterrey in Mexico. I have ten years of experience working in the telecommunications industry, my first years were at post sales department, implementation, consulting and as program manager, during this phase I developed my technical skills, and was able to developed an analytical thinking. I was accountable for the deployment of one of the biggest contact centers in Latin America for Santander Bank. From my experience working in sales departments, I am responsible for applying go-to market strategies and product marketing programs and develop sales opportunities within the market place while increasing brand awareness and loyalty. I’m very passionate about customer experience ; I love to work in open environments and with all kind of different teams, I’m very professional and focused to achieve my goals and my team's goals too. I'm confident I can bring a fresh attitude combined with the experience I have gained over the years to help the international demand and drive new customer engagements, new deals and new opportunities as I speak Spanish, English and a little bit of Portuguese and German.

Sales Consultant - Communications @ • NorCal PNW region ranked #2 in collaboration sales. • Increased sales revenue by 34% in one-year period. • Manage 13M in quota for NorCal and PNW territories. • Increased Hosted Solution sales in 10% for Enterprise segment. • Businesses development focused on Collaboration, Unified Communications solutions for NorCal and PNW territories. • Demand Generation. Create marketing campaigns, and participate in industry events in order to promote UC-Hosted solutions among our customers and new potential ones. • Sales Engagement. Leading direct engagement with customers to develop UC opportunities inside specific top accounts. Support PoC (proof of concept) projects and demonstrations. • Enabled, trained and mentored 24 sales people to develop collaboration sales. From October 2015 to Present (3 months) San Francisco Bay AreaBusiness Transformation Specialist, Collaboration @ • Businesses development focused on Collaboration, Unified Communications solutions for NorCal and PNW territories. • Enablement and training. Creation of knowledge transfer session to increase UC awareness among sales and engineering teams • Demand Generation. Create marketing campaigns, and participate in industry events in order to promote UC solutions among our customers and new potential ones. • Account Engagement. Leading direct engagement with customers to develop UC opportunities inside specific top accounts. Support PoC (proof of concept) projects and demonstrations. • Partner development. Work directly with business partners like Cisco, Polycom, CompView, Calabrio, to increase funnel creation, up-sales and cross-sales. Create promotions and incentives to encourage sales. • Funnel management. From October 2014 to October 2015 (1 year 1 month) Product Sales Specialist @ Collaboration Solutions Team Product Sales Specialist • Development target accounts in Mexico’s Financial Sector • Funnel management, creation and closing opportunities in new accounts • Development new opportunities in target accounts focus in Unified Collaboration solutions. For example Gentera Group in Mexico http://bit.ly/1w9ed04 • Leading the opportunity for UC for BBVA Bancomer new buildings for over 13,000 IP Telephony extensions. Business Developer Management • Partner Enablement and Training focus on UC Solutions ( BYOD, IPTelephony, Video, Contact Center) • Program Coordinator • Collaborate with the Mexico’s Business Community (Contact Forum) http://bit.ly/1nap68g http://bit.ly/1tpVckB From May 2010 to January 2014 (3 years 9 months) Mexico City Area, MexicoProfessional Services Consultant @ Team Leader • Project Planning and payroll • Responsible for the Contact Center Inbound / Outbound Practice. • Development of individual career plans for each member of the area • Development of interactions between areas (Sales and Maintenance) • Resource management and coordination of activity times • Quote to order process project • Generating the necessary documentation for the project Contact & Call Center Consultant • Development Consulting Solutions, IP Office Contact Center and Work Force Management. Like the biggest Contact Center in LATAM of Santander http://bit.ly/1peGZI5 • Design and proposal generation • Design action plans System Engineer • Implementation, Designing, Customization of Unified Communication Solutions. From October 2005 to April 2010 (4 years 7 months) Mexico

Master of Business Administration (MBA), Business Administration and Management, General, Master @ EGADE Business School - ITESM From 2012 to 2014 Dimplomado, • Contact & Call Centers Administration @ Universidad Anahuac From 2008 to 2009 Engineer, Cybernetics, Engineering, Robotics, Computing, Telecommunications @ Universidad La Salle, A.C. From 2002 to 2006 Jimena Melgoza is skilled in: Networking, Cisco Technologies, Telecommunications, Unified Communications, Professional Services, Contact Centers, Telephony, VoIP, Call Centers, Leadership, Strategy, Entrepreneurship, Solution Selling, Project Planning, Data Center