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Jeff Shumas

Solutions Engineer / Presales @ NICE Systems

Jeff Shumas Contact Details

Greater Atlanta Area
Solutions Engineer / Presales @ NICE Systems
Customer Experience Strategist @ Verizon Wireless
Manager - Business Solutions @ ClickFox

Customer Experience & Voice of the Customer (VoC) professional with over 15 years of experience utilizing innovation, creativity, and data analytics to drive revenues and reduce costs at the world's largest companies. • Customer Journey Mapping & Analytics (Digital, Call Center, Retail, Marketing) • Collaborative Pre-sales Partner & C-Suite Demonstrations • Management of Multiple Delivery Teams and 

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