Jason Kiuttu's Email

I am seeking an opportunity to apply my current skill sets in a challenging IT environment. I am passionate about cutting edge, automated, and innovative technologies and through these mediums I look to apply my skills, talents, and experience to contribute to a talented and dedicated team to move a vision, mission, or idea forward. I thrive on challenges, unforeseen circumstances, and road blocks in order to create solutions, solve problems, innovate, and improve processes. I am always serving with the the mission, goals, future improvements, and the road ahead in mind. Skills and Experience: - 7+ years experience in customer service - 5+ years experience in IT technical support - Win 7/XP, OS X, Linux experience - Scripting and CLI (PowerShell, Shell, VB, bash, batch, command line, terminal) - Software packaging and distribution (Mac OS X and Windows) - Operating System configuration, installation, and deployment - Network configuration, setup, and troubleshooting (TCP/IP, DNS, DHCP, Nmap, IP addressing) - System administration (server and desktop) - Security and configuration management (firewall, service, daemon, port, patch, vulnerabilities, OS) - HW, SW, and OS troubleshooting and break-fix solutions - Online research guru (Vendors, forums, support sites, with proven track record) - Thrive in a fast paced, think on your feet environment

IT Support Administrator @ IT Support Administrator for Corporate, POS, and Restaurant Systems From September 2015 to Present (4 months) Application Support Engineer @ Jobs and responsibilities -Application support lead and System Administrator for Galaxy POS/Ticketing System. -Manage, prioritize and troubleshoot the pipeline of requests and issues -Support, collaborate, document, and test application releases, patches, upgrades and other change management activities -Manage escalations with external vendors and internal stakeholders -Document standards, processes and procedures relating to best practices -Participate in the business analysis process by contributing operational requirements and provide input of the impact of system features -Closely follows the PMO framework and related documents/policies -Logs, tracks and updates bugs and incidents to both engineers and to the client as needed -Build positive and effective relationships with stakeholders, peers, vendors, and other team members -Identify areas of opportunity to increase efficiency and maximize performance -Ability to work in a team-oriented, collaborative environment -Assists the Director, Information Technology in other duties as required From April 2015 to September 2015 (6 months) IT Specialist - Systems Analyst (LANDESK Lead) @ Jobs and responsibilities. -Lead Administrator for LANDESK Management Suite -Manage 3000+ node environment -Responsible for all aspects of the LANDESK Management Suite including technical, functional, and administrative responsibilities -Create and maintain content and documentation -Provide training for technicians interfacing with software -Create master agent configurations for multiple environments and systems -Maintain LANDESK inventory -Create queries for technician and administrative tasks -Create provisioning templates and workflows for automated imaging and deployment -Maintain and create required policies for Windows (non-GPO) and Mac assets on corporate network -Prepare required reports for internal review and management -LANDESK application troubleshooting and technical liaison for support -Tier 3 support for any client LANDESK related issues -Responsible for LANDESK updates and upgrades for core, consoles, and agents -Software Distribution responsibilities -Patch and Compliance responsibilities -Helpdesk responsibilities From 2013 to December 2014 (1 year) IT Specialist - Desktop Patch and Compliance @ Jobs and responsibilities. -Managing Patch and Compliance using WSUS and System Management Software (LANDESK LDMS 9.X) -Maintain desktop security and compliance in accordance with DOD IAVA alerts, bulletins, and advisories -Develop standard security baseline for software and operating systems -Create automated, repeatable, and scalable automation workflow for scheduled patch and compliance execution -Collaborate with multiple teams and departments for input to optimize deployment exceptions and software requirements per user and department according to mission -Maintain and manage patch and vulnerability content -Create custom security definitions as required for custom policies -Software distribution responsibilities -Helpdesk responsibilities From 2013 to 2014 (1 year) IT Specialist - Software Packaging and Distribution @ Jobs and responsibilities. -Manage software deployment using System Management Software (LANDESK LDMS 9.X) -Software Deployment for Microsoft Windows XP/7 and Mac OS X 10.5 - 10.9 -Script and package automated installs utilizing PowerShell, Shell, Applescript, Batch, and VB scripting -Deployment scenarios addressing unattended, on-demand(Self Service Software Portal), and silent installations and updates -Deployment for core 3rd-party software including Java, Flash, Microsoft Office, Web browsers(Chrome, Firefox), Adobe Products, Printer drivers, VMWare products, in addition to educational, statistical, mathematical, and graphic intensive applications -Security and administrative scripting for OS, security, and configuration management -Helpdesk responsibilities From 2011 to 2013 (2 years) IT Specialist - Helpdesk Support @ Jobs and responsibilities. -Customer support with core emphasis on supporting mission, user-centric attention, and VIP service and experience -Provide in person, Tier 1, Tier 2, over the phone, and remote support -Support Windows XP/7, Mac OS X, Linux, Android, and iOS operating systems and platforms -Hardware support: Workstation (PC, iMac, MacPro), notebook, ultrabook, tablet (iOS and Android), mobile devices(iOS, Android, Windows Phone) -Software support including common productivity software (Microsoft Office, Adobe, Web browsers), VMWare VDI client, Citrix, Cisco VPN, and various statistical, mathematical, graphic intensive applications -Regular interaction with Active Directory GPO and OU, profiles, network printers, and shared network drives -Constant analysis of repeatable and break-fix scenarios to improve processes and support -Troubleshoot and research all or any hardware, OS, and software issues to resolve bugs, breaks, or issues to provide best support possible -Regular use of content and ticketing systems eHelpdesk, Confluence wiki, and Jira Issue & Project tracking software From September 2010 to 2011 (1 year)

Associate's Degree, Computer Networking @ Monterey Peninsula College From 2008 to 2011 Application Developer @ Saddleback College Jason Kiuttu is skilled in: System Administration, Operating Systems, Security, Technical Support, Active Directory, Troubleshooting, Servers, Unsupervised Learning, Scripting, Automation, System Deployment, Collaborative Problem Solving, OS X, Desktop Administration, Windows 7