One of the first 500 Certified Administrators from Salesforce.com.

Salesforce.com Consultant @ - Work with clients to define and create specifications for any custom code or data migration requirements to provide to developers - Lead meetings - Train end-users - Create knowledge transfer documentation - Test that our customizations meet the customer's requirements - Perform business process analysis, document process flow, and work with the client to optimize the process from a procedural and technology standpoint. Iterate through the process with the client to review/refine and seek sign off. From September 2014 to Present (1 year 4 months) Salesforce.com Consultant (Contract work) @ Engage non-profit clients for full lifecycle Salesforce.com Non-Profit Starter Pack implementations. From May 2013 to September 2014 (1 year 5 months) Independent Salesforce.com Consultant @ A sample of clients for full implementation and training of Salesforce.com as an independent contractor: - Cisco Entrepreneur Institute - Driehaus College of Business, Kellstadt Marketing Center - Holsten Human Capital Development - Michael J. Quinlan, Inc. - The Visual Pak Companies - PrepMe From 2009 to September 2014 (5 years) Technology & Research Services Manager @ CRM (Salesforce.com) Administrator, Liaison to Technology Partners, Qualtrics Administrator (Survey software), Web analytics, Digital Asset Management. Co-author and administrator of a CRM business case distributed to over 30 universities (2400 students). This process has been streamlined with the cooperation of the Salesforce Foundation. From March 2007 to September 2014 (7 years 7 months) Program Implementation @ Full implementation and training of Salesforce.com. Managed internal project objectives between teams within the organization. From February 2005 to March 2007 (2 years 2 months) Production Manager @ Coordinated special effects with vendors, promotors, fire marshals, equipment and staff for large venue events. Strictly FX is a live special effects company that provides pyrotechnics, confetti, etc to large venue sporting events, national and international touring acts and special events. From August 2002 to August 2004 (2 years 1 month) Greater Chicago Area

MS, Electro-optics, School of Engineering @ University of Dayton From 1998 to 2001 BS, Physics @ University of Wisconsin-La Crosse From 1994 to 1998 Janna Cenko is skilled in: Salesforce.com Administrator, Web Applications, CSS, Website Development, Social Media, Customer Relations, Marketing Strategy, Strategic Planning, Salesforce.com, Technical Training, Market Research, Management, Customer Service, Sales Management, Training