Senior leader in operations and information technology management with acknowledged success in creating and managing innovative solutions that align people, process and technology to deliver specific targeted goals. Proven leadership to manage multi-million dollar budgets utilizing both on and offshore teams. Operations Management, Application Development, Organizational Development, Compliance

CIO @ Engage the executive team in an ongoing collaborative opportunistic relationship to deliver a technical and organizational infrastructure that exceeds company goals. Technical strategic alliance identification and utilization Technology procurement and installation Creation and management of governance framework Technical organization recruitment and development Client Strategy Support 24x7 365 Infrastructure Management From May 2015 to Present (8 months) VP, Operations @ Reporting to the COO, this position is responsible for the strategic development and management of claims administration and eligibility infrastructure supporting commercial and government prescription claims as a leader in the the PBM industry. From January 2005 to May 2015 (10 years 5 months) Information Technology Manager @ Program management and leadership to supporting technical and operational staff to develop applications supporting strategic airport automation (Easy Check-in, gate planning, real-time customer Information displays), and business transformation for targeted debt reduction. From September 2000 to December 2004 (4 years 4 months) Senior IT Manager @ Lead an outsourced web application development team to provide extended capabilities using open source technologies for a key e-commerce account. From 2000 to 2000 (less than a year) Greater Chicago AreaIT Director @ Reporting to the VP of Operations, served as Director of IT for a comprehensive application development, and data center outsource contract to Allstate Motor Club (AMC). From 1999 to 1999 (less than a year) Solution Director @ Managed billing system consultants that delivered process improvement and software solutions for legacy billing systems. Received Pinnacle award. From July 1996 to December 1998 (2 years 6 months) Senior Systems Analyst @ Was hired by US Cellular after successfully completing a consultant assignment there to re-design their internal IT and customer service curriculum to support the fast paced company growth. Performed a technical liaison role to the Marketing and Customer Service departments for the IT department. Created US Cellular first computer based customer service orientation and received recognition of outstanding IT service from Marketing VP. From 1995 to 1996 (1 year) Senior Performance Improvement Consultant @ Designed and implemented supporting curriculums for system implementations, e.g., SAP, custom warehouse management for Eddie Bauer, finance system documentation for Ace Hardware etc. From 1993 to 1995 (2 years)

MSED, Instructional Design/Performance Improvement @ Southern Illinois University, Carbondale From 1992 to 1994 BS, Industrial Psychology @ Illinois State University From 1996 to 1998 Certification, Project Management @ Project Management Institute From 2001 to 2001 Jamie Friedrich is skilled in: Process Engineering, Program Management, Operations Management, SDLC, SOX, Organizational Development, Call Center, Vendor Management, IT Strategy, Process Improvement, Change Management, Strategic Planning, Business Analysis, Team Leadership, Call Centers