★ IT Engineer, Entrepreneur, and Air Force veteran who is passionate about technology, computer networking, software, and high performance teams. I enjoy people, teaching, learning, business, and cutting edge technology.

Systems Engineer @ Network engineering, consulting, pre-sales design, planning, and implementation of Cisco-based equipment and technology. From April 2014 to Present (1 year 9 months) Co-Founder @ I take care of operations and product at CheckAction. Our web-based software helps teams visualize work, collaborate, manage projects, and get things done. We offer solutions to big challenges like project failure, and empower teams by helping them stay aligned with their goals and objectives. ✓ Create projects and assign action items ✓ Invite your teammates and collaborators ✓ Keep everyone in sync with email updates ✓ Simplify work all in one place www.checkaction.com ★ A Smarter Way to Work ★ From January 2013 to Present (3 years) Co-Founder @ Information Technology Education From 2009 to Present (6 years) Network Engineer @ • Managed enterprise network infrastructure consisting of 110+ Cisco network devices and a 400+ user Cisco Voice over IP system spanning across 3 datacenters and 18 remote offices. • Managed network related projects and performed vendor due diligence. • Planned and implemented live fail-over technologies and Disaster Recovery procedures. • Designed and configured network infrastructure for new and existing branch offices. • Resolved network outages and diagnosed related problems. • Monitored and managed network security and access. • Suggested network related upgrades and enhancements to the infrastructure. • Designed physical and logical network topology diagrams. • Maintained health of long-haul circuits to include internet, voice, and private WAN. Primary Technologies: • Cisco routers, switches, firewalls, and wireless controllers & access-points • Cisco Unified Computing System (UCS), and VMWare • Cisco IP telephony network - UCM, UCCX, Unity, and voice gateways • Network management, monitoring and Cisco Netflow • Network Access Control From December 2008 to January 2013 (4 years 2 months) Technical Instructor/Trainer - Network Infrastructure Systems @ • Instructed classes on administration of Cisco routers & switches, RIP, EIGRP, OSPF, BGP, Spanning-Tree Protocol, LAN/WAN design, implementation & sustainment practices, IPv4 subnetting, DHCP & DNS administration, VPN & encryption technologies and computer building & repair, • Instructed classes around the globe on deployment and administration of high speed satellite broadcast communications systems. • Developed 5-day Cisco training lab with instructional material, equipment, and exercises. • Designed Virtual Private Network lab environments to train remote and site-to-site VPN technologies. From November 2005 to December 2008 (3 years 2 months) Information Systems Engineer @ • Designed physical topologies, and installed copper & fiber optic networks and comm hardware. • Constructed unit's first in-house network training lab for training team members on network engineering fundamentals, and routing and switching technologies. • Infrastructure upgrade: 12,000 feet of fiber optic cable, 600+ network connections and 150+ secure workstations. From June 2004 to November 2005 (1 year 6 months) Network Infrastructure Technician @ • Maintained configuration and fault management of Campus Area Network, monitored network utilization and performance, identified and recommended network upgrades to meet increasing bandwidth demands of over 6K+ users. • Assisted in base-wide network migration from Marconi ATM to Cisco multilayer switched infrastructure. • Deployed as team member of Air Expeditionary Wing advanced team responsible for communications implementation for Wing Operations facility and reception of over 7,500 troops and 175 aircraft. • Deployed as Network Infrastructure Technician with Expeditionary Communications Squadron responsible for implementation and administration of tactical computer networks. • Developed base-wide diagrams for deployed network infrastructure topologies. • Communications & Information Airman of the Year, United States Air Forces in Europe. From September 2001 to June 2004 (2 years 10 months)

Information Systems @ Grantham UniversityAssociate in Applied Science, Instructor of Technology and Military Science @ Community College of the Air Force From 2006 to 2007 Associate in Applied Science, Electronic Systems Technology @ Community College of the Air Force From 2004 to 2006 Certifications Jacob Hess is skilled in: Cisco Technologies, Data Center, Network Security, Disaster Recovery, Network Engineering, WAN, Project Management, Entrepreneurship, Routing, Cisco VoIP, SaaS, Teaching, DHCP, Network Architecture, Cloud Computing