Reactor Operator @ USS Baton Rouge field day, RC Div RO ET2/ET1, field day, training, field day From April 1988 to April 1992 (4 years 1 month) classifiedLead Consultant @ 609 Technology Consulting Contracting for various organizations. Open for all opportunities - individual contributor and above...Some of the tool sets that I have been working with: Jira,...
Reactor Operator @ USS Baton Rouge field day, RC Div RO ET2/ET1, field day, training, field day From April 1988 to April 1992 (4 years 1 month) classifiedLead Consultant @ 609 Technology Consulting Contracting for various organizations. Open for all opportunities - individual contributor and above...Some of the tool sets that I have been working with: Jira, ServiceNow, Travis CI, Git, GitHub, GitLab, Chef, Intercom, Zendesk, Salesforce, Assembla Sr. Manager @ Charter Communications Supervised 2-7 contractors and 2 interns creating and installing data center designs for Center of Excellence function to introduce new products. Helped develop system processes, protocols, configuration, and orchestration tools providing just-in-time environments matching key production network, data centers, and edge facilities furnishing safe area to design documents, operationalize offerings, and field and junior personnel training. • Designed, obtained materials, and built data center with more than 400 racks and 1,000 devices for pre-production environment.A green field Center of Excellence for a Pre-stage/stage environment. Key contributor/leader for building out the data center that will be preproduction environment, including network engineering, hardware acquisition, project management, contractor management, etc. There are additional duties that are more evangelist and out reach in our sphere of influence at Charter. From October 2017 to May 2019 (1 year 8 months) Greater Denver AreaManager, Deal Acquisition/Manager, Software Pre-Sales @ Accenture Digital Video Services/S3 TV Technology Provided technical sales and pre-sale support while overseeing post-sale accounts. Served as solution architect. Directed two sales engineers for StormTest and Warning Center products. Promoted Accenture Digital Video System, Video Analytics, and StormTest quality of experience platform.• Raised pre-sales team head count by 50%.• Led development of proof of concept implementations of dynamic ad insertion functionality into StormTest product.• Provided technical assistance and training for customers to optimize efficiency and automation objectives. • Rainmaker From June 2015 to November 2017 (2 years 6 months) Durango, COLead Consultant @ 609 Consulting • Advised customers on variety of technology-related business functions. • Tested and integrated products for BIAP/Fourth Wall Media. • Performed field installations and system information server migrations for Conax. • Served as subject matter expert and trainer for Ecos Consulting/Ecova. Worked as senior test architect and trainer for Solekai Systems. • Appointed support engineer for Strategy and Consulting. • Volunteered as firefighter, EMT, and fire prevention officer for Upper Pine Fire Protection District. • Supported SunGard Banner system as SW applications engineer for Fort Lewis College. From October 2005 to April 2009 (3 years 7 months) Durango, COSystems Integration Engineer/Manager of Systems Engineering @ CableLabs Guided one staff and 2-5 resident engineering consultants in defining specification, tool and product and application development activities. Led design and lifecycle of Open Cable Applications Platform testing (RTOS middleware for cable industry) including test plans, automated test environment, documentation, training, interoperability events, processes, scripts and tools. Wrote multiple technical papers on Open Cable, DOCSIS Set Top Box Gateway, OCAP, CableCARD/POD removable security and digital television testing. Helped secure X.509 certificate and DFAST security processes and administration. Created advanced MS Access and MS Excel tools. Aided tool specifications for results and specification/engineering change management.• Served on team executing initial complete demonstration of Open Cable Applications Platform applications from content provider to OCAP set top boxes via satellite feed.• Led efforts to secure CableLabs member certified CableCARDs special-use PC card devices allowing non-cable company provided devices to access cable company networks. From May 2000 to October 2005 (5 years 6 months) Louisville, ColoradoProject Technical Advisor/Product Manager (Dragonslayer) @ IDES • Clients in NoAm and EMEA, including Fortune 500 companies, was PM for several concurrent projects. • Wrote Statements of Work, gathered client requirements, produced Product Functional Requirements documents and Change Requests and developed prototypes for programming and sales teams. • Wrote proposals, developed production, product and project plans. • Performed internal training, mentored, led and managed multiple project teams. • Championed/evangelized business process change recommendations. Developed “As Is” and “To Be” process documentation, integrated new process. • Commissioned/managed Ops, PMO and, on an interim basis, the Accounting and HR Department. From September 1996 to March 2000 (3 years 7 months) Laramie, WYSpecial Projects Manager @ Upper Pine River Fire Protection District Project manager for several department one-off projects including large, federal grant administration (>$1 million), COVID-19 ICS IMT (Incident Command System Incident Management Team) for eastern LaPlata county...and other duties as assigned. Bayfield, Colorado, United StatesDragonslayer (Account Manager, Technical / Sales Engineer) @ Kiuwan Summary - responsible for the customers technical experience from pre-sales through commissioning to successful renewals.Sales and Sales Engineering focused on Kiuwan’s application and software automated security testing (AST) tool set (SAST and SCA) as well as the rest of the Idera DevOps product portfolio (Ranorex, TravisCI, TestRail and Assembla). Supporting accounts across North America and parts of Western Europe.Assisting the sales teams by helping to drive lead generation, opportunity identification and qualification, RFP responses and ROI analysis. Providing remote and on-site demonstrations, proof of concepts, and holding technical discussions with prospective clients. Providing technical demonstrations, training and on-site/on-line seminars to drive new business and demonstrate business value. Developing sales, marketing and support material to help promote effective communication to customers. Authored and presented several webinars and blog posts. Authored and delivered partner program and new hire technical training leveraging my technical acumen and interpersonal skills.Working hand-in-hand with technical sales teams, product management and customers as a security, DevOps and AST subject matter expert and account executive to differentiate Kiuwan and Idera to our customers. Home OfficeSupport Engineer Consultant/Senior Support Engineer/Support Manager, Director of Technical Services @ Strategy & Technology Limited (S&T) Handled training, sales engineering, and tradeshow tasks assisted by support engineer. Built highly functional support team focused on customer facing ticketing system, FAQs, and tech notes in multiple access modes including dedicated and general support phone numbers, regular reporting to sales and management teams, continuous availability for Tier 1 support (answering requests), field engineering (performing installations), and assisting interoperability events (field engineering and support during multi-party integrations. Administered customer installations, integrations, and updates. Secured, enhanced, and preserved global accounts.• Introduced effective review and knowledge transfer program for support team.• Aided pre- and post-sales account managers through consultative leadership, sales efforts via onsite meetings, phone, and email, in-person client meeting to understand needs and technical and business solution options submitted to product and sales teams.• Served as primary client contact and escalation point for technical issues.• Collaborated with product development team to sustain customer feedback loop.• Supported ETV, OCAP systems, MHEG, Freeview, HbbTV and ATSC 3.0 activities. • Researched new and existing markets for new business opportunities. • Participated in industry standards groups including EIDR, ATSC and CableLabs.• Raised revenue from support contracts by 250% to $2.2M in fiscal year 2013-2014. • Played key role in convincing six of top seven multiple system operators) to move products from lab to production environments creating need for enterprise-level customer support product.• Created customer support organization from scratch to aid global customer base with revenues adding significantly to base while addressing strict contractual performance protocols. From May 2009 to May 2015 (6 years 1 month) Boulder Colorado
USS Baton Rouge
April 1988 to April 1992
609 Technology Consulting
October 2017 to May 2019
Greater Denver Area
Accenture Digital Video Services/S3 TV Technology
Manager, Deal Acquisition/Manager, Software Pre-Sales
June 2015 to November 2017
October 2005 to April 2009
Systems Integration Engineer/Manager of Systems Engineering
May 2000 to October 2005
Project Technical Advisor/Product Manager (Dragonslayer)
September 1996 to March 2000
Upper Pine River Fire Protection District
Special Projects Manager
Bayfield, Colorado, United States
Dragonslayer (Account Manager, Technical / Sales Engineer)
Strategy & Technology Limited (S&T)
Support Engineer Consultant/Senior Support Engineer/Support Manager, Director of Technical Services
May 2009 to May 2015
What company does JD Burke work for?
JD Burke works for USS Baton Rouge
What is JD Burke's role at USS Baton Rouge?
JD Burke is Reactor Operator
What industry does JD Burke work in?
JD Burke works in the Computer Software industry.
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