Inside Sales / Course Counselor (Spanish Language Immersion) @ don Quijote Salamanca S.L.
Profesor de Inglés @ Kilkenny - Escuela de Inglés
Texas Tech University - Rawls College of Business
Dual Citizenship UK/USA
Did you know that 70% of buying experiences are based upon how a customer feels they’re being treated? (McKinsey) Knowing this and the old saying that most people love buying but hate being sold to has allowed me to achieve high levels of success and client satisfaction in my sales and customer service career.
Dual Citizenship UK/USA
Did you know that 70% of buying experiences are based upon how a customer feels they’re being treated? (McKinsey) Knowing this and the old saying that most people love buying but hate being sold to has allowed me to achieve high levels of success and client satisfaction in my sales and customer service career. Looking first to build a relationship and trust has propelled me to connect with my customers in various roles and industries. The Wolf of Wall Street types are better left for the cinemas.
One thing that drives me is having a client tell me “job well done.” In a normal day I’m a customer of someone so I like to treat others the way I like to be treated. Another is helping my team reach it’s goals. Isn’t it fulfilling to be able to go have a celebratory pint with colleagues after reaching a tough goal?
I enjoy getting new professional acquaintances. Contact me if you would like to talk about the best mobile event app, my work experience, or my side passion – travel! Being an expat and having visited 15+ countries, I may have some helpful advice and definitely will have fun travel stories like that one time during the running of the bulls when…
Specialties: Inspiring the masses to study abroad, generating sales and referrals, providing exceptional customer service, succeeding in team setting, creative thinking, problem solving, CRM, caring for customers in different languages
Team Lead EMEA Sales Development Representative @ - Are you an Event Director still using paper at your events?
- Have you tried an app but it's not getting the engagement and data needed to have meeting & event success?
- Are you a marketer interested in digitizing the human nature of your live events so you can track and measure them like you would an online campaign?
Message me to learn how DoubleDutch's award-winning branded mobile event app platform can help your enterprise measure the success/ROI of your meeting and event spend.
DoubleDutch is an award-winning provider of mobile event applications, with a unique focus on capturing and surfacing data from live events. The first to bring a data-driven technology approach to the event industry, DoubleDutch excels at processing vast amounts of mobile app engagement data into unique, actionable insights to better serve customers, partners, and other event stakeholders.
Companies like ING, Diageo, Maersk, SKF, SAP, Forbes, LinkedIn, DocuSign, Novartis, UBM, and Innovation Roundtable, rely on DoubleDutch to engage participants through mobile. We will help you thrill you attendees and demonstrate event ROI with a DoubleDutch mobile app today.
- "81% of CEOs see mobile technologies for customer engagement as the most strategically important in 2015" - PwC
- Events represent the largest portion of a marketer's budget at 21% - Forrester Research
- For the fifth consecutive year, “in-person events” tops the list of the effectiveness ratings for B2B Tactics - Content Marketing Institute/MarketingProfs 2015
“We are particularly focused on providing actionable data and insights for our clients’ programs, and by combining our keen understanding of experience design and cost control with the reporting on attendee engagement enabled by DoubleDutch, we can deliver a more immersive and effective method of measuring and enhancing the meeting experience.” - Issa Jouaneh, Vice President and General Manager, American Express Meetings & Events From February 2015 to Present (9 months) Amsterdam Area, NetherlandsAccount Executive @ From September 2014 to February 2015 (6 months) Amsterdam Area, NetherlandsSales Development - I help optimize your event for greatness! @ DoubleDutch is an award-winning provider of mobile event apps, with a unique focus on capturing and surfacing data from live events. The first to bring a data-driven technology approach to the event industry, DoubleDutch excels at processing vast amounts of mobile app engagement data into unique, actionable insights to better serve customers, partners, and other event stakeholders.
Companies like SAP, AMEX, Cisco, Dell, 3M, Nationwide, The Meetings Show UK, and Estee Lauder, rely on DoubleDutch to engage participants through mobile. Thrill attendees and demonstrate event ROI with a DoubleDutch mobile app today! Are you ready to take your event to the next level?
What event goals can we assist you with?
o Using mobile to maximize event ROI for all stakeholders: you, attendees, sponsors, exhibitors, speakers, etc?
o Building community & advocacy?
o Increasing attendee engagement?
o Sparking conversation, smoother networking opportunities?
o Making your event fun with gamification, badges, scavenger hunts, awards, trivia, etc?
o Looking for next generation technology to replacing costly badge scanners (hint: iBeacon & Bluetooth)
o Instant feedback during the event?
o Increasing the pre and post event surveying, polling, and reviewing numbers?
o Getting relevant post-event analytics reporting?
o Anything else that interests you? ;)
Our apps can be customized for all event types. If you are a university, corporation, association, convention, trade show, conference, etc, we have you covered! We can help you show the value of adding mobile to your event to your internal stakeholders - marketing, sales, IT, finance, and the CEO. Don’t just take our word for it, look at what a satisfied client said.
"DoubleDutch’s mobile technology revolutionizes the way organizers and attendees socialize, consume information, and market themselves—which is exactly the kind of cutting-edge trends we want to showcase." - David Adler, CEO and Founder of BizBash From March 2014 to August 2014 (6 months) Amsterdam Area, NetherlandsInside Sales / Course Counselor (Spanish Language Immersion) @ -Sold language immersion packages via the telephone and email
-Achieved monthly sales objectives while maintaining high levels of customer service & client retention
-Assisted all ages, nationalities, and backgrounds plan a personally and professionally rewarding Spanish language immersion experience in one or more of our 35 schools in 11 countries.
-Responded in a timely manner to potential clients interested in studying at don Quijote in order to understand their motivation for studying Spanish and help them choose appropriate courses
-Consulted clients from their first information request to their enrollment, answering their questions, encouraging them to act quickly and serving as their point of contact at dQ.
-Was proactive in following up with clients and contacts with the help of our CRM system
-Worked with and built trust with university teachers and advisers to help their students plan a Spanish immersion experience that earns them school credit From July 2011 to November 2013 (2 years 5 months) Salamanca, SpainProfesor de Inglés @ -Taught English to Spanish students ranging from 8 years old to 50+ in private and group classes.
-100% of my students passed the Cambridge First Certificate Exam. From December 2010 to July 2011 (8 months) Salamanca, SpainManager, Client Relations @ -Increased sales over 20% from 2007-08 to 2008-09 season
-Actively generated new B2C revenue via cold calling, referrals, and in-office visits
-Used CRM to manage leads and current clients and handled inbound season ticket holder hotline
-Aggressively and strategically pursued leads and referrals to sell over $700,000 of tickets in one season
-In fast paced environment successfully built, grew, and enhanced client relationships to renew $2 to $4+
-Setup special client & player experiences
-Entertained and serviced clients in 45+ hockey events each year
-Organized and ensured clients’ hospitality suites were prepared before and during hockey events From September 2007 to May 2010 (2 years 9 months) Dallas/Fort Worth AreaAccount Executive @ -Won award for most tickets sold in 2005 and closed a $120,000 ticket package in 2006
-Was required to sell via telephone and email, calling lead lists, cold calls, referrals, building relationships
-Sold tickets for and worked 2006 NHL All-Star Game & special events while simultaneously selling and preparing clients for regular season and playoff events
-Accomplished higher sales by participating in Game Face Sports Sales Training Camp
-Achieved high renewal rates by managing client expectations while ensuring memorable client experiences From July 2005 to August 2007 (2 years 2 months) Dallas/Fort Worth AreaStaff Intern – Corporate Sales & Sponsorship, Ticket Sales & Distribution @ -Manage the sale and distribution of ticket packages and 100+ corporate hospitality venues
-Assisted the planning, support, and execution of corporate sponsor meetings and events; performed some administrative duties to support Sales and Sponsorship Manager and office staff
-Excelled in being lead intern by motivating and ensuring team of interns met daily and weekly goals
-Received extensive training on ARCHTICS® ticketing system which assisted in ticket delivery From August 2004 to July 2005 (1 year) Dallas/Fort Worth AreaSports Department Intern @ -Control the inflow and outflow of local and non-local sports information
-Observe weekly press conferences with Texas Tech’s football team
-Learn the process of news production From August 2003 to December 2003 (5 months) Lubbock, Texas AreaIntern @ -The mission of INROADS is to "develop and place talented minority youth in business and industry and prepare them for corporate and community leadership."
-Participated in workshops and training From May 2002 to September 2003 (1 year 5 months) Dallas/Fort Worth AreaMarketing Intern @ -Assist brand manager with new product launch
-Work with brand manager regarding Cetaphil pricing strategies
-Organize and present Lose the Zits promotion to 100 + coworkers From May 2003 to August 2003 (4 months) Dallas/Fort Worth AreaSports Marketing/Field Marketing Intern @ -Help develop and launch the Nolan Ryan Dream Team Sweepstakes
-Participate in team/league meetings with NFL and NHL
-Assist with airline industry research (competitors) From May 2002 to August 2002 (4 months) Intern @ -Conducted market surveys and assisted in TXDOT research
-Researched, prepared, and taught survey software to company associates
-Assisted managers with daily tasks From May 2001 to August 2001 (4 months) Arlington, TexasTeacher’s Assistant, Dr. Skip Crooker (Economics Professor) @ -Assessed students’ economic questions related to lectures and lesson assignments
-Supported Professor with class schedules, grading assignments, and daily tasks From January 2001 to June 2001 (6 months) Lubbock, Texas Area
Language @ don Quijote Spanish Language School From 2010 to 2010 Business, Marketing @ Texas Tech University - Rawls College of Business From 1999 to 2004 Ian Suber is skilled in: Study Abroad Programs, International Schools, International Education, Student Recruiting, Immersion, CRM, Spanish, Intercultural..., Customer Service, Teaching, Cold Calling, New Business Development, English, Sales, Customer Satisfaction
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