19 years In-House Recruitment, Talent Acquisition, Resourcing and Workforce Planning expertise combined with 10 years Agency and Search experience. Worked with a range of companies providing: Talent Acquisition, In-House recruitment expertise, Project Based Resourcing Solutions, Recruitment Process audit, design and implementation, RPO audit, review, implementation and management, Direct Sourcing strategies. Providing Recruitment Solutions to companies in a range of industries including Biotechnology, Financial Services, IT and Telecommunications. Design and implement pragmatic resourcing and recruitment processes, creation of Preferred Suppliers Lists, implement Direct Sourcing models, manage third party suppliers and Agency Management. Build and Transform teams to move company's recruitment function higher in the maturity model. Undertaken assignments and projects helping companies to resolve their resourcing issues. Acting as a catalyst and change agent primarily around recruitment, resource management and workforce planning. Specialties: Operational and Strategic Recruitment, Workforce Planning, Recruitment Fairs, Talent Acquisition, Competency identification and Competency Based Interviewing, Thomas International PPA, EI and TST/GIA assessment, Process Design and Implementation, Assessment Centre Design and Delivery, Outplacement, Resource Planning, Organisation Design, RPO Audit, Supplier Tendering, Agency Management, Recruitment Branding, Sourcing and selecting e-recruitment tools, ensuring e-recruitment tools are effectively utilised.

Talent Acquisition Lead @ Recently commenced as Talent Acquisition Lead with responsibility for all recruitment in Europe. Current requirements in the UK - Reading, Bristol and Uxbridge - Netherlands - Germany. Visit our career pages at www.hartehanks.com/careers About Harte Hanks Harte Hanks partners with clients to deliver relevant, connected and quality customer interactions. Our unique approach starts with discovery and learning; leading to customer journey mapping, creative and content development, analytics and data management; and ends with execution and support in a variety of digital and traditional channels. We do something powerful, we produce engaging and memorable customer interactions to drive business results for our clients, which is why Harte Hanks is famous for developing better customer relationships, experiences and defining interaction led marketing. For more information, visit the Harte Hanks website at www.hartehanks.com, call (800) 456-9748, emailpr@hartehanks.com or follow us on Twitter @hartehanks or Facebook at https://www.facebook.com/HarteHanks. From November 2015 to Present (2 months) Recruiting for an Application Support Specialist - C++ Java Oracle UNIX Linux Windows @ Application Support Specialist, based between Utrecht and Amsterdam. We need you to provide 2nd and 3rd level support to our client base, providing Application Support to CRM systems. You will need to be fluent in German and English, Dutch an added bonus. The Applications supported are based on Unix/Linux or Windows platforms and you will understand programming techniques in C++ or Java to identify the issues. Based in our clients offices in the Netherlands you will be provided with training on the application from our US offices (circa one week) together with further training with our clients systems. Key technical experience include: C++, Java or similar, Oracle, DB2, SQL Server or similar, Unix, Linux and Windows. Providing Application Support for both on premise and cloud implementations of the world leading Data Quality enterprise software suite, Trillium Software System. Working with a variety of clients worldwide to ensure the success of their Total Data Quality initiatives, while focusing on customer satisfaction and retention. Continuously learning new technologies and processes in order to be in alignment with organizational initiatives, business growth, and market trends. Being the “voice of the customer” within our organization to help improve our products and services offerings and facilitate business growth. Assist customers with technical support questions and problems via numerous channels including phone, email, online ticketing, chat, and remote desktop. Provide support as needed to the Sales, Pre-Sales, and Post-Sales teams working on customer engagements. Assist QA with testing and debugging of patches and new versions of the software. Replicate customer issues in house, and work closely with QA and Development teams to resolve issues Log all support issues in call tracking system and update and close logged calls Log bugs in our bug tracking system Maintain application notes, knowledge bases & technical documents From December 2015 to Present (1 month) Talent Acquisition Lead @ Recently commenced as Talent Acquisition Lead. About Harte Hanks Harte Hanks partners with clients to deliver relevant, connected and quality customer interactions. Our unique approach starts with discovery and learning; leading to customer journey mapping, creative and content development, analytics and data management; and ends with execution and support in a variety of digital and traditional channels. We do something powerful, we produce engaging and memorable customer interactions to drive business results for our clients, which is why Harte Hanks is famous for developing better customer relationships, experiences and defining interaction led marketing. For more information, visit the Harte Hanks website at www.hartehanks.com, call (800) 456-9748, emailpr@hartehanks.com or follow us on Twitter @hartehanks or Facebook at https://www.facebook.com/HarteHanks. From November 2015 to Present (2 months) Talent Acquisition, Resourcing & Recruitment Principal @ Operated on a series of consultancy and project based assignments around recruitment, resource management, talent acquisition and workforce planning. Working with companies in various industries including: IT and TECHNOLOGY: Broadcom, Zenos, Accenture HR, Microsoft, Centrix, 3Com, Amdocs, Syntegra, Sherwood International (now part of SunGard), Arts Alliance Media, Trillium Software BIOTECHNOLOGY/PHARMACEUTICAL/CLINICAL RESEARCH: hVIVO plc, Retroscreen Virology, Hamad Medical Centre - Qatar TELECOMMUNICATIONS: BT, Lucent Technologies, Redstone Communications, T-Mobile (now EE, previously One2One, Mercury One2One and Mercury Personal Communications), Atheeb Telecom. FINANCIAL SERVICES: HSBC, Lloyds Banking Group, Tesco Personal Finance, Tesco Bank, Prudential Group Head Office, C Hoare & Co. PROFESSIONAL SERVICES: Accenture, Syntegra, Grant Thornton, Baker Tilly PUBLIC SECTOR: Transport for London, London Underground, Network Rail, the BBC, Hampshire County Council. TRAVEL: Thomas Cook (UK & Ireland) EDUCATION & IT APPRENTICESHIPS: Zenos DIGITAL MARKETING: Harte Hanks Projects include: Operational and Strategic projects, the review and redesign of Processes, undertaking tenders, RFI and RFP's, RPO Audit, Recruitment Training, Design and facilitation of Assessment Centres, Onboarding, Sourcing and Interviewing From February 1996 to Present (19 years 11 months) Director, Resourcing @ Initially joined Retroscreen Virology in November 2013 on a consultancy basis. The company were previously trading as Retroscreen Virology until April 2015 and then as hVIVO. Recruited a new Business Development team of six, comprising of Sales and Marketing types based in the US - East Coast and West Coast. On arriving in 2013, some 220 hires had been made, 80% through recruitment agencies. 219 hires were made in 2014 - 76% directly sourced thanks to one of the best resourcing teams I have had the honour to work with. 256 requisitions filled in 2015, still maintaining 74% direct sourcing even though the team reduced from 7 in April down to 3. From April 2015 to November 2015 (8 months) Director, Resourcing @ Worked for hVIVO, previously trading as Retroscreen Virology. In November 2013 I joined to audit the existing recruitment processes and function, undertook a Gap Analysis and provided input to the design of the structure required to help this company through further growth. Soon progressed to formally heading up the Resourcing function operating as “Director, Resourcing” and in August 2014 offered a permanent contract, I managed a first-rate team of 7, comprising of Resourcing Partner, Resourcing Advisors and Resourcing Assistants, and until April 2014 when the team was reduced to just 3. Together we were instrumental in increasing Direct Sourcing from 20% to 76% from 2013 to 2015, with reduction in Agency spend by over £560K for a similar period in the previous year. We designed and implemented a new Locum/Bank recruitment model, introduced a new Competency Based Interviewing approach including Assessment Centres, attended job fairs to attract top talent in the Cambridgeshire area, optimised the use of the Applicant Tracking System, iCIMS. Led the Recruitment activity in the US, helping create a new Business Development Team operating from North Carolina, Indiana and California. From November 2013 to April 2015 (1 year 6 months) London, United KingdomFacilitator & Assessor @ Brought in for a short-term project to run a series of assessment centres, focusing on internal applicants in the new structure for Personal and Private Bankers. From September 2013 to September 2013 (1 month) Interim Recruitment Manager - Senior & Executive Hires @ Working on a 3.5 month contract. Focus on Senior & Executive Hires across Thomas Cook UK&I working on roles within HR, Finance, Procurement, IT and Product & Yield. Thomas Cook was going through major transformation including outsourcing lower level recruitment to Steria. From May 2013 to August 2013 (4 months) Peterborough, United KingdomContractor Practice Manager @ In October 2012 moved to "Insurance Business Change" working on Workforce Planning and Management of some 150 Interim Project Managers, Business Analysts, Business Acceptance Testers and Project Planners brought in from five different parts of Lloyds Bank. Design of process for supplier engagement and contractor management. Previously managed c169 Interim Project Managers working on a variety of projects within Group IT Operations responsibilities including on-boarding, compliance training, invoice and budget management, contract renewals and managing the leavers process. From April 2012 to March 2013 (1 year) Staffing Partner - EMEA Region @ Responsible for recruitment on an EMEA wide basis. Recruited in excess of 120 Engineers, throughout Europe from 2010 to March 2012. Re-launched the graduate and internship programme, building up close relationships with University of Cambridgeshire, Imperial College London and others. Built up and managed the recruitment team. Instrumental in moving sourcing from mainly agency supplied to over 75% directly sourced, directly saving the company £800K in recruitment fees in a 12 month period. From October 2010 to March 2012 (1 year 6 months) Cambridge, United KingdomInterim Recruitment Director @ Zenos grew by 198 people in 2010, doubling in size and operated 31 academies providing IT Apprenticeships for 16-19 year olds. Reviewed the exisiting recruitment processes, designed, documented and rolled out new processes. Focused on a number of senior appointments. Built contacts with companies able to offer work to our young apprentices on completing their training programme. From May 2010 to August 2010 (4 months) Resource Manager - Interim @ Provided Resource Management, Recruitment and Workforce Planning support to the Commercial Change Management (CCM) division. Reviewed and managed processes relating to the effective planning, sourcing, deployment and development of project resources for all programmes/projects From November 2009 to February 2010 (4 months) Bristol, United KingdomProject Consultant @ Designed and worked on the implementation of a Project Based Resourcing Solution (PBRS) for this Digital Cinema provider. The company was undergoing major growth following a very successful series of sales initiatives. The PBRS was a resourcing solution designed specifically for this SME which was looking to grow by some 30%. Through Agency Management, Direct Sourcing and other initiatives, the cost per hire was reduced by 60%, time to hire by 60% and candidate drop out by 90% From 2010 to 2010 (less than a year) London, United KingdomProject Manager - Workforce Planning @ Developed tools and processes for a Workforce Planning Project in the Procurement arena following organisational restructure with London Underground's Corporate Procurement Department. From June 2009 to October 2009 (5 months) London, United KingdomInterim Recruitment Manager @ Operational recruitment of some 122 Edinburgh based personnel in Risk, Compliance, IT, Marketing, Insurance, Actuarial, Finance, Treasury and HR. Development of recruitment processes and enablers. From October 2008 to April 2009 (7 months) Edinburgh, United KingdomInterim Resourcing Manager, Supplier Relationships & Campaign Management @ Recruited in to the Central Services Contract Management team to focus on the Supplier Relationship of the Recruitment Process Outsourcing Partner. Audited the RPO, assessed KPI's, implemented Management Information Reports. Assessed the recruitment tool iGRasp and introduced major improvements increasing it effectiveness for sourcing, screening and selection, and the quality of the Management Information we were able to obtain from the tool. From February 2008 to August 2008 (7 months) London, United KingdomRecruitment Manager @ Prudential Group Head Office - Audited the RPO offering, Managed the transition from an outsourced recruitment model to an in-house model. Recruited over 20 top level executives including Compliance Directors, Corporate Governance, Internal Audit and Actuaries. Typical salaries in excess of £80K and included roles at £150K, and £450K From August 2007 to February 2008 (7 months) London, United KingdomRecruitment Project Manager @ Change Management Projects. Design and review of recruitment and on-boarding processes. Focus on Pre-Employment Checks, back-end resourcing processes and change management. Over 1800 new starters in 8 months. From January 2007 to August 2007 (8 months) Milton Keynes, United KingdomRecruitment Project Manager - Openreach @ Working through the RPO Accenture HR, I designed and implemented the "two envelope" onboarding process which reduced on boarding time from 70 days to just 14. Managed a team of 19 undertaking all on-boarding activity including reference checking, CRB checks, payroll, security and access From January 2007 to August 2007 (8 months) Milton Keynes, United KingdomHead of Recruitment @ Working for Inspace, a subsidiary of Willmott Dixon. Review of PSL. Creation of recruitment enablers including career website, recruitment brochure and direct sourcing strategy From July 2006 to December 2006 (6 months) Trained Assessor @ Undertook accredited training for Thomas International's tools and product suite including: PPA GIA/TST EI From June 2006 to December 2006 (7 months) EMEA HQ Recruitment Specialist (Communications Division) @ An operational recruitment manager working through Quorum International, Microsoft's EMEA RPO, and focusing on direct sourcing, through headhunting, networking and website advertising for Microsoft EMEA HQ. Operated out of offices in Reading, London and Paris. Recruited roles based in Germany, France, the UK, Belgium and the Netherlands. Typical salaries between Euros 80K and 180K From December 2005 to July 2006 (8 months) Reading, United KingdomRecruitment Manager & HR Business Partner @ Worked on the £2bn GSM/R, FTN project which was building a mobile telephone network and replacing the copper and fibre optic Fixed Telephone Network. Built up an HR and Recruitment team to help in the delivery of the growth plans for the team. Successfully completed a contractor conversion project to correct the over-reliance on contract staff an increasing the permanent headcount. Undertook the recruitment of four members of the 9 people Programme Directorate Management team including Head of HSQE, Head of Procurement, Programme Manager - Scotland and Programme Manager - South. Conducted Performance Management and disciplinaries. Managed the closure of the Leeds office and reallocation of a number of team members. Project Managed the "Employee Engagement" Survey and follow up of actions for the Programme. From September 2004 to December 2005 (1 year 4 months) Recruitment Manager - Europe & Africa, Billing and Customer Care sector @ Main focus was on the Billing & Customer Care offering of this US listed software house and consultancy. The clients were mainly telecommunications companies. Undertook recruitment for project teams in Ireland, UK, Spain, France, Netherlands. Worked for Amdocs on to separate occasions, from Feb 2003 to August 2003 and again from December 2003 to August 2004 From February 2003 to August 2004 (1 year 7 months) Recruitment Manager - Northern Europe @ Focus on Business Development, Sales and Marketing roles. The sales strategy was focusing on four main business areas: Finance, Central Government, Health and Education. From September 2003 to December 2003 (4 months) Hemel Hempstead, United KingdomResourcing Consultant @ Developed the workforce plan and recruited team of 20. From July 2003 to September 2003 (3 months) Recruitment Manager @ Review of Recruitment Processes for Carrier Services with a particular foucs on Sales and Marketing Professionals. Recruited direct reports for the President of Worldwide Operations and HR Vice President - Worldwide following their relocation of HQ from Hong Kong to the UK. From February 2002 to April 2002 (3 months) London, United KingdomHead of Recruitment & Resourcing @ Responsible for all recruitment activity including: Call Centre Staff, IT, Telecoms, Finance, Sales, Marketing and Executive appointments. Major projects included: Creation of the recruitment plan and outsourcing of activity for a 100 person Call Centre based in Northampton. Planned recruitment strategy and partnered with Ledbury Search to manage the recruitment of a new finance team of 20. From July 2001 to January 2002 (7 months) Recruitment Manager - IT Operations and Development @ Focus on recruitment of IT professions for the the IT Operations directorate and the IT Development teams sitting in Finance, Customer Services, Network Services, Sales and Marketing. Agency Management, Direct Sourcing, Running Advertising Campaigns and Recruitment events. From September 1996 to June 2001 (4 years 10 months) Recruitment Manager - Network Services and Contractor Management @ Initially focused on IT Recruitment from 1996 until 1998, then on the Network Services Directorate with a focus on Telecommunications staff including strategy, design and operations personnel such as Switch and Field Technicians. My last project commenced in September 2000 and required me to Audit the existing Contractor recruitment processes, devising a strategy to move to a centralised model which could operate as an in-house or outsourced function. Savings from the new centralised process amounted to over £1.6M in the first 9 months of operations. Saw the organisation grow from 1,600 employees to over 16,000 and from under 100,000 customers to over 6M From September 1996 to June 2001 (4 years 10 months) Interim Recruitment Manager @ Part of the workforce planning team identifying numbers and types required for a 3, 6 , 9 and 12 month resource management plan. Undertook advertising campaigns and agency management to source Project Managers, Business Analysts and Development staff. Facilitated Graduate Assessment Centres which included Group Discussions, Problem Solving exercises, Presentations and Psychometric Profiling. From July 1998 to December 1998 (6 months) Recruitment Manager @ Created the Graduate recruitment strategy, attended and ran graduate recruitment fairs, designed and facilitated assessment centres, successfully sourcing and on-boarding over 20 graduates. Directly sourced and managed agencies to fill over 50 IT roles, mainly for analyst programmers, programmers, testers and business analysts. Created a preferred suppliers list of two agencies for all finance recruitment, managed the recruitment, through the agencies, of over 12 accounts staff. From February 1996 to September 1996 (8 months) Romford, United KingdomRecruitment Consultant @ Executive Search and Advertising Campaign based recruitment consultancy. Clients included Hoskyns, Smith Kline Beecham, Hoeschst Rousell, Pyramid Technologies, National Westminster Bank, Mercury One 2 One, Andersen Consulting and Unisys. From July 1993 to January 1996 (2 years 7 months) London, United KingdomSenior Recruitment Consultant & Team Manager @ Commenced recruitment career with Reed Computing, moved with the Group Manager to Computer Search & Selection in April 1998, joined my former branch manager at the company she had created, DP Options, in June 1991. The focus with all three companies was contingency based IT recruitment. At CSS I finished as Branch Manager for the Horley/Gatwick office with a team of three consultants. From December 1986 to June 1991 (4 years 7 months) London, United KingdomBank Official @ Worked for what was then the Midland Bank. Worked in Retail Banking. Studied for and completed Stage 2A Institute of Bankers exams. From May 1983 to November 1986 (3 years 7 months)

Ian Morrison is skilled in: In-House Recruitment, Workforce Planning, Process Review, Business Process Design, RPO Audit, Recruiting, Graduate Recruitment, Performance Management, Human Resources, Change Management, Executive Search, Interviews, Outsourcing, RPO, Payroll