Customer Success Manager at Espressive
Palo Alto, California
Senior Technical Support Engineer @ ServiceNow - The Enterprise IT Cloud Company From May 2017 to April 2018 (1 year) Technical Support Engineer @ ServiceNow - The Enterprise IT Cloud Company From February 2014 to May 2017 (3 years 4 months) Data Mining Specialist @ ServiceNow - The Enterprise IT Cloud Company • Determine a data cleansing...
Senior Technical Support Engineer @ ServiceNow - The Enterprise IT Cloud Company From May 2017 to April 2018 (1 year) Technical Support Engineer @ ServiceNow - The Enterprise IT Cloud Company From February 2014 to May 2017 (3 years 4 months) Data Mining Specialist @ ServiceNow - The Enterprise IT Cloud Company • Determine a data cleansing approach and support process to be used for the data cleansing effort.• Create and edit data merge templates from various data sources – structured and unstructured.• Planed and implemented data testing/verification efforts.• Technical Support Associate Developer in training. From December 2013 to February 2014 (3 months) Santa ClaraFront-End Developer @ Givftapp • Used Balsamiq Mockups extensively to wireframe both the website and some aspects of the mobile app• Designed and coded company’s website using Twitter’s Bootstrap framework. Incorporated a contemporary “one pager”, responsive, mobile compatible design with parallax features. • Setup and configured the site to run on AWS (Amazon Web Services) account • Setup and configured Google Analytics to track and report website traffic trends From January 2013 to December 2013 (1 year) Intern @ Proficio Mortgage Ventures + Provide technical and administrative support to a team of 16 Loan Officers + Responsible for customizing marketing media for specific loan officers and events + Help coordinate marketing events including golf tournaments, tradeshows, and fairs + Manage business card and name badge requests for an entire company + Maintain small network of computers, telephones, printers, and networking equipment From May 2010 to August 2011 (1 year 4 months) Customer Success Manager @ Espressive Lead Technical Support Engineer @ Espressive Espressive is the pioneer in AI for enterprise service management, redefining how employees get help by delivering exceptional employee experiences. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace. Barista delivers a personalized experience resulting in employee adoption of 50 to 60% and reduced help desk call volume of 30 to 50%. From April 2018 to September 2019 (1 year 6 months)
ServiceNow - The Enterprise IT Cloud Company
Senior Technical Support Engineer
May 2017 to April 2018
ServiceNow - The Enterprise IT Cloud Company
Technical Support Engineer
February 2014 to May 2017
ServiceNow - The Enterprise IT Cloud Company
Data Mining Specialist
December 2013 to February 2014
Santa Clara
Givftapp
Front-End Developer
January 2013 to December 2013
Proficio Mortgage Ventures
Intern
May 2010 to August 2011
Espressive
Customer Success Manager
Espressive
Lead Technical Support Engineer
April 2018 to September 2019
What company does Huy Le work for?
Huy Le works for ServiceNow - The Enterprise IT Cloud Company
What is Huy Le's role at ServiceNow - The Enterprise IT Cloud Company?
Huy Le is Senior Technical Support Engineer
What industry does Huy Le work in?
Huy Le works in the Computer Software industry.
Who are Huy Le's colleagues?
Huy Le's colleagues are Ryan Moore, Alfredo Trejo, Javier Vázquez, Dileeshvar Radhakrishnan, Erick Mendoza, Aparna Rasane, Pat Calhoun, Brent Nelson, Daniel Valdivia, and Criss Marshall
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