An experienced Robotic Process Automation (RPA), performance improvement, benchmarking and outsourcing consultant who has been working in the outsourcing and benchmarking industry since 1994 along with over 30 years IT and telecommunications experience. Also 4 years experience at establishing and leading a start up RPA software company including evaluating clients potential for reducing costs through automation and developing compelling business cases.

Director, Northern Europe @ Responsible for all aspects of Northern European operation for Alsbridge. From December 2014 to Present (1 year 1 month) Director, Northern Europe @ Responsible for all aspects of the delivery of Northern European benchmarking for Alsbridge From July 2011 to November 2014 (3 years 5 months) London, United KingdomDirector @ Software company focusing on call centers to make the pain of screen jumping, remembering of processes, procedures and tasks all disappear by applying SKS solutions Robotic Process Automation. No need for long, lengthy training sessions. Call centers and customer services best friend!! From March 2007 to June 2011 (4 years 4 months) Executive Consultant @ During 13 years with Compass Management Consulting, I held both a senior delivery role as an Executive Consulting Director, and a central service development role as Global Practice Lead for Networking and Telecoms. In my role as a Executive Consulting Director, operating at CXO level, I provided practical, fact-based guidance on all aspects of the outsourcing life-cycle and performance improvement. As Global Practice Lead, I had responsibility for developing and ensuring consistent engagement delivery models globally as well as developing the networking and telecommunications TCO models (and later had the pleasure of Client Server as well!). Also had to run complex multi-national engagements were multiple Compass offices were involved. From January 1994 to February 2007 (13 years 2 months) Guildford, United KingdomSystems Engineer @ Recruited to work as a technical software support engineer helping blue chip and large multi-national organisations to resolve complex technical network and telecommunications problems. Later on moved to a Systems Engineer role where I designed and evaluated large and complex networks. From September 1986 to January 1994 (7 years 5 months)

BSc, Computer science @ Imperial College London From 1983 to 1986 Homan Haghighi is skilled in: Call Center, Outsourcing, Telecommunications, Customer Service, Management Consulting, Change Management, Customer Experience, Business Strategy, Team Leadership, Business Analysis, Account Management, Project Management, Business Process Improvement, Process Improvement, Strategic Planning