Since 2006 I have been accountable for EMEIA SAP at Apple as part of a highly efficient global IT organisation. In this role I led a cross-funtional team located across three continents through successful delivery of projects with budgets ranging from £250k to £3M. Scaling was a constant challenge with 6x revenue growth over a five year period and huge peaks in demand at new product launch. As the global IT contact for international expansion I influenced top-level decision-making and engaged stakeholders at all levels of the organisation. I am passionate about people development and championed process improvement as part of either the global SAP management team or the regional IS&T management team. I was an active member of the SAP collaboration forum and the client representative for their globalisation workstream. Prior to Apple I was a consultant at IBM and managed projects with budgets up to £27M and was known for my track record of delivering complex projects, I was given two service excellence awards for my achievements. I appreciated the need to guard the critical path, remove roadblocks, ensure adequate resourcing, anticipate threats, ensure scope was aligned to business benefit and to escalate when appropriate. Outside of my delivery role I was an active member of the organisation contributing to many internal activities. I organised the SAP PP special interest group for two years and was the subject matter expert for planning. I applied my knowledge gained as a new product planning manager in a semiconductor company to present a process overview at a conference on new product introductions. I was the budget manager for a major project at Unilever and part of two proposal teams. As a people manager for twelve consultants with responsibility for their management and career development.

EMEA SAP Director @ • Responsible for SAP R/3 & EDI for EMEA region. • Global IT contact for expansion into new markets. From October 2006 to Present (9 years 3 months) SAP Consultant @ Started as a SAP PP consultant and progressed into SAP project management. Internal activities included people management, contributing to proposals and leading PP special interest group. From March 1998 to September 2006 (8 years 7 months) IT Project Manager @ • Managed the solution delivery part of a 25M EUR programme at an Irish retailer. From January 2005 to August 2006 (1 year 8 months) SAP Delivery Manager @ • Managed ERP implementation with a £9.5M project on a £30M programme at a global retailer • Managed project team of up to 150 individuals including consultants, contractors and client staff. From August 2004 to December 2005 (1 year 5 months) SAP Consultant @ PP team lead on rollout in France (Feb ’04 to Aug ’04) • Delivered technical solutions including resolution of integration issues, control of scope changes, design of bespoke functionality, risk analysis and compliance with quality standards. • Leveraged industry specific knowledge to anticipate issues and recommend a suitable approach. PharmOps manager on rollout in US (Nov ’03 to Jan ‘04) • Used knowledge of core template to accelerate US rollout Logistics template manager on SAP programme (Mar ’02 to Oct ‘03) • Defined project methodology, tools & techniques. • Identified and implemented improvements to project processes. • Owned template and carried out knowledge transfer to rollout teams. • Reviewed rollout projects and suggested improvements. • Planned technical infrastructure tasks and managed system build process. • Responded to business and regulatory constraints. • Contributed to development of project methodology From March 2002 to August 2004 (2 years 6 months) SAP Consultant @ Started as a SAP PP consultant and progressed into SAP project management. Internal activities included people management, contributing to proposals and leading PP special interest group. From July 1998 to January 2003 (4 years 7 months) SAP PP Consultant @ • PP team lead on development of European template and subsequent rollout. From July 2000 to December 2001 (1 year 6 months) SAP PP Consultant @ • PP team lead on development of European upgrade. From January 2000 to June 2000 (6 months) SAP PP Consultant @ • Delivered system solutions for planning and production. • Understood and documented existing supply chain processes. Made recommendations for change and achieved buy in prior to implementation. • Presented project proposals to key stakeholders to increase commitment. • Led process of organisational design and role definition for a supply chain organisation. From April 1998 to December 1999 (1 year 9 months) SAP Consultant @ Started as a SAP PP consultant and progressed into SAP project management. Internal activities included people management, contributing to proposals and leading PP special interest group. From March 1998 to June 1998 (4 months) New Product Planning Manager @ New product planning manager (Jul ’95 to Feb ‘98) • Corporate expert on new product introduction. Liaised with external suppliers to maintain the supply of new tooling, established a corporate new product planning team and implemented new processes. • Key contributor to the successful introduction of a rapid prototyping process. • Part of the SAP project team with specific involvement in production planning and master data. Senior production controller (Feb ’95 to Jul ’95) • Carried out operational tasks in the planning department including liaising with production to ensure on time delivery and resolving business performance issues. • Redesigned various business processes including the one used to generate commitment dates for new customer orders. • Analysed product range to propose a product rationalisation strategy. • Provided rough cut capacity plan and profitability analysis using simple modelling techniques. From February 1995 to February 1998 (3 years 1 month) Logistics Manager @ Logistics manager in bonding business centre (Nov ’91 to Feb ’95) • Responsible for all logistical support in one of the four manufacturing business centres. • Raised data integrity to an acceptable level through education and cleansing. • Improved delivery performance by introducing a flexible approach and better focus on customer requirements. Project manager for distribution improvement programme (Jan ’91 to Nov ’91) • Project managed an improvement programme for the distribution organisation covering stores, transport, customer liaison and despatch. • Investigated the applicability of technologies such as bar coding technology and ink jet printing, presented a business case. • Assisted in the implementation of cellular manufacturing resulting in a better focus on customer requirements. Undergraduate apprentice (Sep ’86 to Jan ’91) • Experience in most areas of the business as an undergraduate apprentice before I specialised in operations management. From September 1986 to February 1995 (8 years 6 months)

Bachelor of Engineering (BEng), Electrical Enginering @ University of Southampton From 1987 to 1990 Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering @ University of Southampton From 1987 to 1990 Helen Baker is skilled in: SAP R/3, Manufacturing Operations, Demand Supply Planning, Process Improvement, Portfolio Management, Implementation Experience, ICT Consultancy, Retail, Consumer Products, Pharmacueticals, Semiconductor Industry, GxP, Aerospace Industries, ERP, Materials Management