About Me: Enthusiastic team player with experience in the gaming industry as QA Engineer/Analyst. I am a dedicated, self-motivating and innovative individual, and am certain that I will prove an immediate asset any company where technical competence and perseverance are in demand. Efficient in: • Quality Assurance • Customer Service • Manual Test Case Creation & Completion • JIRA • DevTrack • Google Docs • Microsoft Office

QA Tester (Permanent/Full Time Employee) @ ● Black box testing on Android, Kindle, and Facebook games. ● Troubleshoot, report, and follow up on all defects found in JIRA. ● Work with other QA Testers, Engineering, Production and Customer Service teams closely. ● Provide post-launch support for all updates to assigned titles. From October 2014 to Present (1 year 1 month) San Francisco, CACustomer Support & Administrative Assistant @ ● Keep clear and ongoing communication with customers who have open orders through incoming and outgoing emails. ● Communicate with customers who have complaints or concerns in a timely manner. ● Manages social media websites such as Facebook, Storenvy, Etsy, and more. ● Provide ongoing technical support, and website maintenance. ● Create and update documents and spread sheets with open orders and payments. From February 2013 to October 2014 (1 year 9 months) San Francisco Bay AreaQA Engineer II (Contract) @ ● Worked on three hit Facebook social games: Farmville, Cityville and Chefville. ● Created and executed test plans to assure functionality of the features and assets. ● Managed offsite QA team members on features owned. ● Worked on troubleshooting issues quickly and clearly with QA and Development teams. ● Worked with CS and development teams to solve issues that escaped to Production. ● Displayed exceptional multitasking skills under minimal time frame. From March 2012 to February 2013 (1 year) San Francisco, CAQA Embedded Tester (Contract) @ ● Executed test cases and reported any issues that arose. ● Tested features on mobile devices such as iPhone, iPad, Android, and other mobile devices. ● Attended development meetings to plan to meet best testing point of action. ● Collaborated with producers, artists, and engineers to create test cases on upcoming features. From October 2011 to February 2012 (5 months) Redwood City, CA

Heather Winter is skilled in: Animal Nutrition, Quality Assurance, JIRA, Online Gaming, Mobile Games, Aggressive Animal..., Animals, Test Planning, Troubleshooting